Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 stuck on "starting windows" screen

18 Jun 2015   #1

Windows 7 stuck on "starting windows" screen


I run a computer repair business and today I have had numerous customers reporting an issue with Windows 7 not booting and just sitting on the "starting windows" screen

Just wanted to see if anyone else has had this today and if any idea of cause i.e. update etc?

Startup Repair fails to fix it

System Restore either won't complete or it completes and boots okay into safe mode, but then exact same issue trying to boot in to normal mode

My System SpecsSystem Spec
18 Jun 2015   #2

Windows 7 Ultimate x64 SP1

Tried Last Known Good Configuration yet?
Or clean startup Troubleshoot Application Conflicts by Performing a Clean Startup?
If you are servicing these machines, maybe it is some app you installed? Or are you only repairing and have nothing to do with setup? Any common apps/AntiVirus among them?
My System SpecsSystem Spec
18 Jun 2015   #3


last known good also fails

When I next go out to one tomorrow I will try clean boot, but in some cases I can't even get into safe mode

All the usual tricks just won't get them working

Yes possibly, most of them I have seen have AVG on them - various different versions though, so not all latest

These are machines I am repairing, rather than ones I have supplied/setup

Checked programs and features on a couple and can't see anything been installed in last few days - and certainly in most cases they were okay last night and in one case first thing this morning - then when rebooted/turned off/on the problem started
My System SpecsSystem Spec

18 Jun 2015   #4

Windows 7 Ultimate x64 SP1

Yeah that's why I said AV, those are the most up-to-date software.

Here is a link for you

And some searching: (last 24 hours set)

Stuck on Starting Windows - AVG Anti-Virus - Pyranet

So you are not alone
My System SpecsSystem Spec
18 Jun 2015   #5


Thanks - I had google, but not found those articles - very useful, at least now I know it is likely to be an AVG issue
My System SpecsSystem Spec
18 Jun 2015   #6

Windows 7 Ultimate x64 SP1

In case you missed it in last post, for those machines that won't start in Safe Mode

Also to enable uninstall in Safe Mode run the reg file attached once in Safe Mode.

Attached Files
File Type: reg enable uninstall in safe mode.reg (134 Bytes, 9 views)
My System SpecsSystem Spec
18 Jun 2015   #7


My System SpecsSystem Spec
22 Jun 2015   #8

Windows 7

We have narrowed this down to computers with Trusteer Endpoint Protection and AVG installed. Our fix is to:

1. Start in Safe Mode
2. Uninstall AVG (as trusteer won't uninstall in safe mode)
3. Restart in normal mode
4. Uninstall Trusteer
5. Re-install AVG

Note that when you uninstall Trusteer it has a Captcha which locks out remote access so if you are working remotely you will need to get the user to enter the captca to get remote access back.
My System SpecsSystem Spec
25 Jun 2015   #9

Windows 7 Professional x64

Just a bit of feedback----same issue here. Machine locked up on Windows logo. Re-booted in safe mode, uninstalled AVG, re-booted issue solved. Further, tried to re-install AVG and no go. Definitely AVG issue----we will report to AVG so they can document.
My System SpecsSystem Spec

 Windows 7 stuck on "starting windows" screen

Thread Tools

Similar help and support threads
Thread Forum
Computer stuck at "starting windows" screen
I recently bought an external hard drive and usually i remember to unplug it before i start my computer, however this time i forgot. this caused my computer to go to the "starting windows' screen when i booted it up at which point it stayed stuck there until i restarted the pc. at that point it...
Hardware & Devices
Windows 7 installation Stuck on "Starting Setup" Screen-Unabl 2 Repair
I've read a similar query but not any of the answers were able to solve my problem. I have a dell studio 15 laptop (1555) with regular specs windows 7 home premium 64 bit , recently it used to give problems of sudden switch off with flash of a blue screen , the problem was a virus as it also...
Installation & Setup
[Major Problem] Stuck on "starting windows" screen.
hi guys, today when i've finished playing the computer, i've used 'shutdown' to turn off my computer, the shutdown process doesn't seem to turn off my computer, so i just waited and waited for 30 minutes, still it was still on the same screen saying "shutting down" with the circle still spinning....
BSOD Help and Support
Custom setup stuck on "starting windows" screen
Hey guys currently using home premium 32bit but got pro upgrade 64 bit so had to do the custom install from booting with the disk I choose the language, keyboard layout etc, choose custom install, pick the hard drive and it goes to the installing screen. When part 2 of the install screen is...
Installation & Setup
Stuck @ "starting windows" screen, everything was FINE!
Hey this is probably my first time ever creating a thread on troubleshooting something about my PC.okay lets startoff that in the very beginning i had XP and decided to upgrade to win7 ultimate x64. It worked out awesome no problems. Last night i was playing a game and i fell asleep on my bed. i...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App