Solved No network acesss, ipv4 and ipv6 not connected

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silverdee

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Yesterday, my ethernet cable got pulled out of my laptop and I couldn't connect to the internet anymore. But on my desktop, it works perfectly fine. (I don't use wifi, if that information is also needed) I've researched several threads with similar situations, and I've tried different methods to solve the problem. There were no exclamation points next to the nic cards. I reinstalled the nic cards, I tried the winsock reset, and I did a system restore, but I'm having no luck. I also didn't make any recent changes with my anti virus software and my nic drivers look up to date. I'll greatly appreciate your help. Thank you for your time. Here's my ipconfig/ all

HTML: 
Windows IP Configuration

   Host Name . . . . . . . . . . . . : charm-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 44-1E-A1-D4-6A-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1da2:12c9:d529:c235%14(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.194.53(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 189013665
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B2-FA-17-44-1E-A1-D4-6A-CF

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapte
r
   Physical Address. . . . . . . . . : AC-81-12-AD-85-C5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2B0AF32E-368F-4CE3-845D-F7FEC4427044}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9D0A9DDA-25C2-462C-B6AD-09A0E9BDC5C4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Last edited:

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
Did you try this?:

Copy and paste these lines in Notepad:

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click on the flush.bat file to run it as Administrator.

Your computer will reboot itself.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Thank you for responding sibbil. I followed your instructions and the laptop rebooted, but I'm still getting the message that I have no network access.
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
What do you connect to? A router and separate modem, or a combo modem/router? And is your other machine the only other device connected?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
I connect to a router and a separate modem. My router is a voip, so my phone is also connected.
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
So a quick and easy thing you can try first:

1 - Power everything down.
2 - Start the modem and wait until all the LED's reflect that it's truly all the way up.
3 - Start the router and wait until all the LED's reflect that it's truly all the way up.
4 - Go ahead and start the rest of your devices.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
I tried it twice, and there's still no progress.
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
Are either of the LED's on the ethernet port of the affected PC lit?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Its lit. Also a tiny orange light is blinking. Is that bad?
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
Green solid on, orange blinking is ok. Can you do the ipconfig from the working machine?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
One more thing, even though the little LED's are appropriately lit, because you mention that the cable got "pulled" from the machine, I'd like you to try using the cable from the working machine to see if it can connect...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Yeah, I switched the cables but there was still no connection. The cable that originally connected to my laptop also works fine with my desktop.

Here's my ip config of my desktop.


Code: 
C:\Documents and Settings\charm>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : gonzo
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : socal.rr.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : socal.rr.com
        Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
        Physical Address. . . . . . . . . : 00-13-D4-27-FC-E0
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.254.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.254.1
        DHCP Server . . . . . . . . . . . : 192.168.254.1
        DNS Servers . . . . . . . . . . . : 208.67.220.220
                                            208.67.222.222
        Lease Obtained. . . . . . . . . . : Tuesday, April 24, 2012 2:28:44 AM
        Lease Expires . . . . . . . . . . : Wednesday, April 25, 2012 2:28:44 AM
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
The ipaddress there looks good (but I guess you knew that).

Go to Control Panel -> All Control Panel Items -> Network and Sharing Center and click on "Change Adapter Settings". Right click on "Local Area Connection" and select properties. Left click "Internet Protocol Version 4 (TCP/IPv4)" and click properties. Are the two radio buttons "Obtain ... automatically" selected? If not, select them and click okay.

Now do the same for the "Internet Protocol Version 6 (TCP/IPv6)" item. Make sure both are set to auto.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
tis is APIPA (automatic private IP addressing) this what you will get if you set automatic IP but there is problem with DHCP
Autoconfiguration IPv4 Address. . : 169.254.194.53(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0

because
Dhcp Enabled. . . . . . . . . . . : Yes
your ip is set to automatic.. but there is problem with DHCP.

try to set it manually to your network ip that is not used
in your case judging by the desktop config
IP Address. . . . . . . . . . . . : 192.168.254.x <in place of x enter number from 1 to 254 i recommend 102 or so (because i think 1 is taken by your router 4 is your dekstop)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.254.1
DHCP Server . . . . . . . . . . . : 192.168.254.1
DNS Servers . . . . . . . . . . . : 208.67.220.220
208.67.222.222

you can do that from command line
for ip address (you may need to run cmd in as administrator right click and select run as administrator)
Code: 
netsh interface ipv4 set address name="Local Area Connection" static 192.168.254.102 255.255.255.0 192.168.254.1
for dns
Code: 
netsh interface ip set dns name="Local Area Connection" static 208.67.220.220
when you do this are you able to connect to internet?


sibbil said:
The ipaddress there looks good (but I guess you knew that).

Go to Control Panel -> All Control Panel Items -> Network and Sharing Center and click on "Change Adapter Settings". Right click on "Local Area Connection" and select properties. Left click "Internet Protocol Version 4 (TCP/IPv4)" and click properties. Are the two radio buttons "Obtain ... automatically" selected? If not, select them and click okay.

Now do the same for the "Internet Protocol Version 6 (TCP/IPv6)" item. Make sure both are set to auto.
Click to expand...

usually this line in ipconfig says that its set to automatic.
Dhcp Enabled. . . . . . . . . . . : Yes

it doesnt hurt to double check tought..
but i bet its set to auto
 

My Computer My Computer

At a glance

Windows 7 pro 64bit. (SP1)Intel core I5 24008GB DDR3 KingstonGigabyte GF GTX650OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built PC
OS
Windows 7 pro 64bit. (SP1)
CPU
Intel core I5 2400
Motherboard
Gigabyte H61
Memory
8GB DDR3 Kingston
Graphics Card(s)
Gigabyte GF GTX650OC
Sound Card
Realtek HD audio
Monitor(s) Displays
LCD 20"
Screen Resolution
1600x900
Hard Drives
INTEL SSD 320 80GB +Seagate 7200.12 1TBx3
PSU
Coolermaster RX450W
Case
Coolermaster atx case
Cooling
stock cooler
Keyboard
logitech
Mouse
logitech
Internet Speed
FTTD 100mbps
@sybill Both IPvs were set to auto when I checked.
@vaidas I followed your instructions, and my laptop started to look for a network, but it ended up with same no network access message. I tried putting a couple different values, but my laptop didn't respond to the changes.
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
silverdee said:
@sybill Both IPvs were set to auto when I checked.
@vaidas I followed your instructions, and my laptop started to look for a network, but it ended up with same no network access message. I tried putting a couple different values, but my laptop didn't respond to the changes.
Click to expand...

can you post ipconfig /all after you did what i suggested?
 

My Computer My Computer

At a glance

Windows 7 pro 64bit. (SP1)Intel core I5 24008GB DDR3 KingstonGigabyte GF GTX650OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built PC
OS
Windows 7 pro 64bit. (SP1)
CPU
Intel core I5 2400
Motherboard
Gigabyte H61
Memory
8GB DDR3 Kingston
Graphics Card(s)
Gigabyte GF GTX650OC
Sound Card
Realtek HD audio
Monitor(s) Displays
LCD 20"
Screen Resolution
1600x900
Hard Drives
INTEL SSD 320 80GB +Seagate 7200.12 1TBx3
PSU
Coolermaster RX450W
Case
Coolermaster atx case
Cooling
stock cooler
Keyboard
logitech
Mouse
logitech
Internet Speed
FTTD 100mbps
Okay. Here's the message I received when I pasted your codes.
Code: 
C:\Windows\system32>netsh interface ipv4 set address name="Local Area Connection
" static 192.168.254.102 255.255.255.0 192.168.254.1
C:\Windows\system32>
C:\Windows\system32>netsh interface ip set dns name="Local Area Connection" stat
ic 208.67.220.220

The configured DNS server is incorrect or does not exist.
And here's the new ipconfig
Code: 
Host Name . . . . . . . . . . . . : charm-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 44-1E-A1-D4-6A-CF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapte
r
   Physical Address. . . . . . . . . : AC-81-12-AD-85-C5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2B0AF32E-368F-4CE3-845D-F7FEC4427044}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9D0A9DDA-25C2-462C-B6AD-09A0E9BDC5C4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
strange now your link is down.. Media disconnected
please check in Internet Protocol Version 4 (TCP/IPv4)" properties. does it says manual and configuration is there?
do your network uses any domain or some other things? who configures your router? is your DHCP service from router?

reenable automatic ip as per sybbil suggestion does it change anything?

try to reenable network adapter
in your network and sharing center click Change adapter settings
on local area network right click select disable and then again enable.
 

My Computer My Computer

At a glance

Windows 7 pro 64bit. (SP1)Intel core I5 24008GB DDR3 KingstonGigabyte GF GTX650OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built PC
OS
Windows 7 pro 64bit. (SP1)
CPU
Intel core I5 2400
Motherboard
Gigabyte H61
Memory
8GB DDR3 Kingston
Graphics Card(s)
Gigabyte GF GTX650OC
Sound Card
Realtek HD audio
Monitor(s) Displays
LCD 20"
Screen Resolution
1600x900
Hard Drives
INTEL SSD 320 80GB +Seagate 7200.12 1TBx3
PSU
Coolermaster RX450W
Case
Coolermaster atx case
Cooling
stock cooler
Keyboard
logitech
Mouse
logitech
Internet Speed
FTTD 100mbps
After I reenabled the auto ip, my ipconfig reverted back to same values of the ipconfig I first posted in the first page. I tried disabling and enabling the nics but nothing happened. I also tried uninstalling and reinstalling them, but again, there was still no connection.
do your network uses any domain or some other things? who configures your router? is your DHCP service from router?
Click to expand...
I don't really understand the first question. My friend configured my router. I don't know how to answer the last question either. Where do I find that out?
 

My Computer My Computer

At a glance

Windows 7AMd A4-3300M APU 1.90 GHz
Computer Manufacturer/Model Number
HP/ Hp Pavillion g4 Notebook
OS
Windows 7
CPU
AMd A4-3300M APU 1.90 GHz
how many pcs are on your network just two?

try manual configuration again (command line or tcp/ip properities)
set your ip address, mask, geteway and dns manually.
for ip address try 192.168.254.5 192.168.254.6 etc
every time after applying settings
and closing configuration
run ipconfig and look if
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected <this is bad
there should be
IP Address. . . . . . . . . . . . : 192.168.254.x <number that you entered

can you try any other network to connect?
can you ping localhost
can you ping router or other pc?
 

My Computer My Computer

At a glance

Windows 7 pro 64bit. (SP1)Intel core I5 24008GB DDR3 KingstonGigabyte GF GTX650OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built PC
OS
Windows 7 pro 64bit. (SP1)
CPU
Intel core I5 2400
Motherboard
Gigabyte H61
Memory
8GB DDR3 Kingston
Graphics Card(s)
Gigabyte GF GTX650OC
Sound Card
Realtek HD audio
Monitor(s) Displays
LCD 20"
Screen Resolution
1600x900
Hard Drives
INTEL SSD 320 80GB +Seagate 7200.12 1TBx3
PSU
Coolermaster RX450W
Case
Coolermaster atx case
Cooling
stock cooler
Keyboard
logitech
Mouse
logitech
Internet Speed
FTTD 100mbps
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