Windows 7 Computer Freezes Randomly

[writhziden]

Can you post what temperatures you see at idle, then do the stress tests again, and post back what temperatures you get during the stress tests?

Did you follow the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html exactly? Did you have any success?


Are you running a RAID configuration for the two drives? Did you create a dynamic disk? Neither of these are recommended for Windows 7 and are known to cause problems.



Strip down your system to run only the bare essentials: one RAM module, the CPU, motherboard, one hard disk, one graphics card (or use onboard graphics if you have it), keyboard, mouse, and one monitor. See how the system behaves by running Windows for twice as long as it typically takes for you to get a crash. If it is stable, add one piece of hardware back at a time until you get crashes again. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.

Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[iMarioo]

Can you post what temperatures you see at idle, then do the stress tests again, and post back what temperatures you get during the stress tests?

Did you follow the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html exactly? Did you have any success?


Are you running a RAID configuration for the two drives? Did you create a dynamic disk? Neither of these are recommended for Windows 7 and are known to cause problems.



Strip down your system to run only the bare essentials: one RAM module, the CPU, motherboard, one hard disk, one graphics card (or use onboard graphics if you have it), keyboard, mouse, and one monitor. See how the system behaves by running Windows for twice as long as it typically takes for you to get a crash. If it is stable, add one piece of hardware back at a time until you get crashes again. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.

Once these steps have been followed, it is safe to remove and replace components within your computer.

I cant strip down my PC Because i will void the warranty.

 

[writhziden]

In that case, you have only a couple options. I see AMD Vision Engine Control Center installed. Sometimes, the software will overclock the graphics card without the user's knowledge. Go through the software settings and make sure no overclocking is turned on. If possible, it may be best to remove it altogether through Start Menu -> Control Panel -> Uninstall a program.

 

[iMarioo]

In that case, you have only a couple options. I see AMD Vision Engine Control Center installed. Sometimes, the software will overclock the graphics card without the user's knowledge. Go through the software settings and make sure no overclocking is turned on. If possible, it may be best to remove it altogether through Start Menu -> Control Panel -> Uninstall a program.

I have already tried that multiple times, and i went into my BIOS and restored system Default, Still the freezing occurs.

 

[iMarioo]

This is just a question, But i ran CPU-Z and it showed that i got Ram in My 2nd, 3rd and 4th slot but nothing in my 1st slot, Could that be the issue?

 

[writhziden]

That is possible. If that is the problem, you should take advantage of the warranty.

In CPU-Z, upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

 

[iMarioo]

That is possible. If that is the problem, you should take advantage of the warranty.

In CPU-Z, upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Here is a picture for each.View attachment 209840

View attachment 209841

View attachment 209842

View attachment 209843

View attachment 209844

View attachment 209845

View attachment 209846

View attachment 209847

 

[writhziden]

I probably should have asked this before: Is the system supposed to have 8 GB or 6 GB or memory based on what the vendor said when you bought it?

The empty slot may be intentional, although I would think 4 would be the more likely choice. I have only three modules out of four in my desktop by design, and it was slot 4 that was left barren in my case.

 

[iMarioo]

I probably should have asked this before: Is the system supposed to have 8 GB or 6 GB or memory based on what the vendor said when you bought it?

The empty slot may be intentional, although I would think 4 would be the more likely choice. I have only three modules out of four in my desktop by design, and it was slot 4 that was left barren in my case.

I am meant to have 6gb.

*EDIT*

I Said F*** Acer and open up my computer. I cleared the dust and took the ram in slot 4 and put it in slot 1. Now Before I done this every time I opened up Task manager it said that (when I was using up 1 and a half gigs) that I only have 1 and a half gigs available BUT after I put the ram card in slot 1 it shows 4gigs available. So I think I have fixed it I am not sure but ill have to wait and see if it freezes. If not, after a week ill mark this as solver

 

[writhziden]

Best of luck! Let us know if you need any further help. Hopefully not, though.

Look forward to seeing whether it is solved in a week.

 

[iMarioo]

Best of luck! Let us know if you need any further help. Hopefully not, though.

Look forward to seeing whether it is solved in a week.

It happened AGAIN. IT ****ING FROZE.

 

[writhziden]

That's not good. It probably would have been best to send it in to acer and let them narrow down the problem. I assume you broke the sticker that voids the warranty?

 

[iMarioo]

That's not good. It probably would have been best to send it in to acer and let them narrow down the problem. I assume you broke the sticker that voids the warranty?

There was no sticker, and also its freezing ALOT less in the past 3 days ive had 1 freeze it would usually freeze around 6

 

[writhziden]

May be worth contacting acer and seeing what they will do for you then.

 

[iMarioo]

May be worth contacting acer and seeing what they will do for you then.

I would LOVE to do that, TRUST ME but the only problem is ACER is full off dumb ass people. I called the support and he told me to do all this stuff I done that previously like 2-3 times (re-install windows) and it didn't work I told him I have tried everything told him everything I have done he didn't even listen and just told me to reinstall it anyway that would fix it and hung up.

 

[iMarioo]

Ok look this might sound like a dumb question but can My graphics card take memory from my ram?

 

[writhziden]

Onboard graphics takes memory from the RAM. Your graphics card has dedicated memory and shared memory with the system, but it should not affect how much RAM shows up as available to the system. I have 8 GB available on my system, and my Windows Experience Index (WEI) information shows the following

 Display adapter type NVIDIA GeForce GT 520M 
  Total available graphics memory 4095 MB 
        Dedicated graphics memory 512 MB 
        Dedicated system memory 0 MB 
        Shared system memory 3583 MB 
  Display adapter driver version 8.17.12.6893 
  Primary monitor resolution 1920x1080 
  DirectX version DirectX 10

However, it also shows:

Memory (RAM) 8.00 GB

What does your WEI show? You can access the same information I did through Start Menu -> Right click Computer -> Properties -> Click the link to Windows Experience Index -> Click the link to View and print detailed performance and system information

 

[iMarioo]

Onboard graphics takes memory from the RAM. Your graphics card has dedicated memory and shared memory with the system, but it should not affect how much RAM shows up as available to the system. I have 8 GB available on my system, and my Windows Experience Index (WEI) information shows the following

 Display adapter type NVIDIA GeForce GT 520M 
  Total available graphics memory 4095 MB 
        Dedicated graphics memory 512 MB 
        Dedicated system memory 0 MB 
        Shared system memory 3583 MB 
  Display adapter driver version 8.17.12.6893 
  Primary monitor resolution 1920x1080 
  DirectX version DirectX 10

However, it also shows:

Memory (RAM) 8.00 GB

What does your WEI show? You can access the same information I did through Start Menu -> Right click Computer -> Properties -> Click the link to Windows Experience Index -> Click the link to View and print detailed performance and system information

Display adapter type AMD Radeon HD 6570
Total available graphics memory 3839 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 2815 MB
Display adapter driver version 8.961.0.0
Primary monitor resolution 1920x1080
Secondary monitor resolution 1280x768
DirectX version DirectX 10

Total amount of system memory 6.00 GB RAM

 

[iMarioo]

OH and also what I found out when I opened the PC is that I only have 1 TB HDD but for some reason its split into two different HDD in my Computer? Drive C and Drive D. Why is that and could that potentially be the problem?

*EDIT*

Why is Drive D My Primary? is that normal? ive got NOTHING on that drive?
View attachment 210416

And also i got
6GB ram
4.51GB available Ram
12gb Virtual Ram.
10.3gb available Ram

what is virtual ram ? and how come i cant access 1.5gb of my ram? Here Look at my MSINFO32.

It CANT be my Wireless Adaptor Because i disabled it when i was using wired connection. I JUST DONT KNOW WHAT THE PROBLEM COULD BE OMG. I really Dont want to give acer my computer.

 

[writhziden]

Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 6.00 GB
Available Physical Memory 4.49 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 10.3 GB
Page File Space 6.00 GB

Everything looks good above. 6 GB is available and accessible. What makes you think you cannot access 1.5 GB of RAM?

acer typically creates two hard disks. The D: drive is meant for data such as movies, music, etc. for the user. The C: drive contains Windows. The drive setup is a little strange, but nothing to be overly concerned about.

Try contacting acer again. It could be last time you just got a bad apple within their support. You may get a more cooperative person the next time. Also, I've found talking to support that going out of my way to be cordial and respectful gets better results than when I am frustrated and rude to a support representative. Sometimes, it is best to sleep on it before contacting so your mind is clearer and your frustration has had a chance to ebb a bit.


For your virtual memory question:
RAM, virtual memory, pagefile, and memory management in Windows