Solved Windows Update failing with Error codes: 8007371B, 800736B3, 80070246

shiphen · Oct 13, 2012

Windows7 Professional x64, SP1
8GB RAM, Intel Core i5
170GB free space on SSD.
Office 2010
Samsung Galaxy Note
KIES

Hi

My Windows 7 (x64) PC has been working fine until recently. The trouble started with attempting to use my Samsung Galaxy Note and sync using Samsung's KIES using a USB connection.

It was a bit glitchy but I finally got the thing to sync. But today it didnt want to know and kept saying that my phone had "No SIM card installed", which is not true as the phone was picking up a mobile phone signal fine.

In Task Manager I discovered a thing called TrustedInstaller.exe which is persistently taking up 23 to 25% of my processor. I looked online and discovered that it was the correct size and that it was something to do with Windows Updates. So ran Windows Update and discovered that it wanted to install about 11 patches. This is odd because I run Windows Update every 1 or 2 weeks.

Error code: 8007371B
Error code: 800736B3

But when I ran Windows Update two things failed. So I executed a Restore Point to 2 days ago and I ran Window Update again. Same problem except that now there are THREE error codes:

Error code: 8007371B
Error code: 800736B3
Error code: 80070246

So this time I followed the windows error code links and although there was nothing describing my error codes, I ran Microsoft FixIt, and did Windows Update again. Still the same problem.

So then I download ms System Update Readiness Tool (for Win 7 x64) - KB947821

CLUE:
When I try to do the Windows Update, it doest seem to even download anything and gets stuck at "Downloading 3 updates 0 KB total, 0% complete."

I'm thinking that something is must be wrong if it thinks it needs to download "0 KB" (!!)

- Any thoughts?

J

NoelDP · Oct 14, 2012

Please post the CheckSUR.log and CheckSUR.persist.log files as attachements to your reply.

shiphen · Oct 14, 2012

With attachments

Ok this is me trying to add the requested attachments...

shiphen · Oct 14, 2012

Er we have a problem.... CheckSUR.log is 16MB and this forum only allows 2MB and 1MB per file (??)

tom982 · Oct 14, 2012

shiphen said:
Ok this is me trying to add the requested attachments...

Thank you, thank you, thank you! I've been looking for this error for a long time now. I need to do a write up on it

I'm going out now, but I'll post back later.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-14 11:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41 Bad identity
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41.manifest x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38.manifest amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148.manifest amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_netfx-netfxsbs10_exe_31bf3856ad364e35_6.1®7601.17514_none_3d96596°0c3683e3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4.manifest amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_netfx-mscoree_dll_31bf3856ad364e35_6.2.7601.17514_none_dbb4ced9°b948b66 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 188
Found 12 errors
CSI Manifest Missing Total count: 5
CSI Corrupt Component Keyform Total count: 2
CSI Corrupt Identity Total count: 5

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41.manifest
winsxs\manifests\amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38.manifest
winsxs\manifests\amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest
winsxs\manifests\amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148.manifest
winsxs\manifests\amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4.manifest

NoelDP · Oct 14, 2012

shiphen said:
Er we have a problem.... CheckSUR.log is 16MB and this forum only allows 2MB and 1MB per file (??)

If you compress them first, you can usually get a 10-20MB log file into a 2MB zip file

tom982 · Oct 14, 2012

You've got some serious corruption buddy, look how many bitflips there were:

(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38.manifest amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38

That's registry corruption as well, not file corruption. The file is probably there, it's just that the registry is making Windows Update look in the wrong place. I'll have to have a think about this one!

shiphen · Oct 14, 2012

Yikes - that dont sound good. Should I run Scandisk and/or defrag?

Btw, I am using a SSD - could that be to blame?

Re the log files, OK I tried .zip format but it was over 1GB... So I have compressed the whole 16GB using 7Zip in to a .7z file (attached) but this forum software didnt like it. So I zipped the .7z file into a .ZIP format - see attached. Sounds bonkers I know but it seemed to work.

J

NoelDP · Oct 14, 2012

Wow - 92000+ lines of CheckSUR report!
1st run
Seconds executed: 202
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

2nd run
Summary:
Seconds executed: 198
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

3rd run & 4th run
Summary:
Seconds executed: 157
Found 12 errors
CSI Manifest Missing Total count: 5
CSI Corrupt Component Keyform Total count: 2
CSI Corrupt Identity Total count: 5

(I'm running for cover!)

Layback Bear · Oct 14, 2012

Just a thought if I may. Because all those CSI are all bad at the same time could it be a infection causing it.

tom982 · Oct 14, 2012

NoelDP said:
Wow - 92000+ lines of CheckSUR report!
1st run
Seconds executed: 202
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

2nd run
Summary:
Seconds executed: 198
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

3rd run & 4th run
Summary:
Seconds executed: 157
Found 12 errors
CSI Manifest Missing Total count: 5
CSI Corrupt Component Keyform Total count: 2
CSI Corrupt Identity Total count: 5

(I'm running for cover!)

Ouch! Something has gone seriously wrong here! lol.

Layback Bear said:
Just a thought if I may. Because all those CSI are all bad at the same time could it be a infection causing it.

There isn't necessarily any problem with any files on the computer, the problem lies in the registry where the index of these files is corrupt. Windows Update reads the COMPONENTS hive to see which files are installed, and where to find these. If the value changes due to a bit flip, then it will point to a non existent file - in this case the SURT has detected that the value is corrupt and the file isn't actually missing, but occasionally the SURT will just report the file as missing.

Code:

(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41     Bad identity
(f)    CSI Manifest Missing    0x00000002     x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41.manifest      x86_microsoft-windows-t..servéces-remïtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41     
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38.manifest      amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38     
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest      amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033     
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148.manifest     amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148     
(f)    CSI Corrupt Component Keyform    0x00000000    identity     x86_netfx-netfxsbs10_exe_31bf3856ad364e35_6.1®7601.17514_none_3d96596°0c3683e3     identity and keyform do not match; keyform is wrong.
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4.manifest      amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4     
(f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_netfx-mscoree_dll_31bf3856ad364e35_6.2.7601.17514_none_dbb4ced9°b948b66     identity and keyform do not match; keyform is wrong.

@shiphen,

We'll deal with prevention after we fix your problem

Could you zip up and attach the following file to your next post please?

C:\Windows\system32\config\COMPONENTS

It has no extension.

Then the rest is down to me and I can repair it all from my end

Tom

shiphen · Oct 15, 2012

Ah - tricky it's 39.4 MB (!) But I'll try.

OK again I've zipped it first with 7-zip in to .7z format and then rezipped it into .zip format.

The original file's filename is in lower case btw.

Thank you so much.

J

tom982 · Oct 15, 2012

Hello shiphen,

Thanks, that's great

Well your registry is in a right mess, but I've done what I can. I'm expecting to see two errors in the next CheckSUR log as I didn't want to change one part of the value because I wasn't sure, but if it's in the next log then I'll go ahead and fix this.

If you have installed/removed any updates since uploading that file, do NOT follow these instructions. Instead, upload another copy of your COMPONENTS hive please

Warning: This fix is specific to this user (shiphen), no one else should follow these instructions as it will cause a lot more problems than it will solve! I will remove this file after the fix has been completed.

Download this file please: https://dl.dropbox.com/u/16537616/shiphen components.zip

Extract the contents, you should find a file called components inside (again, with no extension).

Navigate to the following folder:

C:\Windows\system32\config

Delete the file: COMPONENTS. Then paste the file that you downloaded from the link above

Reboot, then run the SURT and upload the CheckSUR.persist.log please.

Oh, and cross your fingers!

Tom

shiphen · Oct 16, 2012

Done.

Please find checkSUR.persist.log.7z.zip attached.

What next? (Other than firmly crossing my fingers...)

Cheers

J

tom982 · Oct 16, 2012

Hi shiphen,

Fortunately, that has fixed the majority of your errors, except for the one that I chose to leave

I'll fix that now.

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-16 09:47

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)    amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033    Bad identity
(f)    CSI Manifest Missing    0x00000002    amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest    amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033    

Summary:
Seconds executed: 165
 Found 2 errors
  CSI Manifest Missing Total count: 1
  CSI Corrupt Identity Total count: 1

Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest

Could you zip up and upload this file for me please?

C:\Windows\system32\config\COMPONENTS

Same as before.

Tom

shiphen · Oct 16, 2012

With pleasure. Done.

J

tom982 · Oct 16, 2012

Hi J,

Same procedure as before:

http://dl.dropbox.com/u/16537616/shiphen components v2.zip

Including the finger crossing!

Tom

shiphen · Oct 16, 2012

Done

J

P.S. Btw the file I am running is: "Windows6.1-KB947821-v24-x64.msu"
And I you only need me to run it the once, yes?

tom982 · Oct 17, 2012

Could I have your components hive for one last time please? It appears I missed a character

Yes, that's the one.

Tom

shiphen · Oct 17, 2012

No problem - done
J

Solved Windows Update failing with Error codes: 8007371B, 800736B3, 80070246

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