Solved GFX Issue with glitch when video playback during video gaming

DirtyElf

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I have a question for the gurus here.

I notice with video playback that it gets a little choppy, like a line that forms across the middle of the screen and breaks up the video. It seems to only happen in 'higher intensity' video playback, but I don't know that for sure. I'm fairly certain that I have the most updated drivers from ATI, but will check for sure when I get home. What else could this be? Do I just need more power? The gfx card is a few years old now. Originally I thought it was my monitor, but I have since replaced it and the problem persists.
 

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Have you gave your case a good cleaning lately, sounds more like a temp effect than power.
 

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seems like it has been doing this since day one. but ill give that a try.

i have a fan controller that has temp monitoring and it hasn't passed the "red" zone ever
 

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I have a question for the gurus here.

I notice with video playback that it gets a little choppy, like a line that forms across the middle of the screen and breaks up the video. It seems to only happen in 'higher intensity' video playback, but I don't know that for sure. I'm fairly certain that I have the most updated drivers from ATI, but will check for sure when I get home. What else could this be? Do I just need more power? The gfx card is a few years old now. Originally I thought it was my monitor, but I have since replaced it and the problem persists.

First of all I would check your driver's first to see if you have the latest one. Is it any program you use or just the one?
 

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I would also get the driver from Dell for your monitor. Another thing to try, try a different monitor cable.
 

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it has happened across two monitors (a samsung, and now my dell) and various cables, and happens across a few different games. not usually during game play, but during the video cut scenes

i'll check on the drivers and report back
 

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Ok let me know. Also do you have a setting within you graphics de-interlacing?
 

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Hello Dirtyelf.

Your videos are suffering from something called screen tearing.

May I know which media player you use to play your vids and also tell me if you have aero theme enabled or not?
 

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i do have aero theme enabled, and the tearing happens during cut scenes from video games such as star craft 2 or the intro movie of sim city, and when i play videos i usually use WMP

I have driver version 9.12.0.0, which i think is the most updated version.

AMD Catalyst

and my monitor driver is up to date


possibly related to this? (currently enabled)


Enabling ITC Processing for DTVs
ITC processing is a feature that enables display processors to use the appropriate pixel data processing algorithms based on specific content type to ensure video quality.

With ITC processing, the graphics driver enables the display to use its own video quality processing algorithms for movies played in full-screen mode on HDMI™ displays.

Note: This feature is available only for DTVs connected with HDMI cables and may not be available for all systems.
From the Graphics Settings tree, expand DTV.
Click Attributes.
Select or clear Enable ITC Processing as appropriate.
Select—Enables ITC processing for HDMI displays that are capable of the feature. When movies are played in full-screen mode, the display’s processors can be used to ensure video quality.
Clear—Disables ITC processing. Video quality is ensured by the graphics driver for all types of conte
 

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Windows 7 64-bit HomeIntel Core i7-870 Lynnfield 2.93 Ghz8GB 4x2 A-Data 1333 MhzHIS Radeon HD 5850 1GB
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Computer Manufacturer/Model Number
My First Build
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Windows 7 64-bit Home
CPU
Intel Core i7-870 Lynnfield 2.93 Ghz
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Asus P7P55D-E Pro
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8GB 4x2 A-Data 1333 Mhz
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HIS Radeon HD 5850 1GB
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Dell S2440L 24"
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120 GB Intel X25-M SATA Solid State Drive ///
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Antec Three Hundred
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Stock Intel /// 4 Antec Case Fans /// NZXT Sentry-2
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Try switching on and off ITC and see if it helps. Anyway, did you install any codec pack? Also try Media Player Classic - Home Cinema to play your videos.
 

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i dont notice it as much during video playback in WMP, although i think it does sometimes.. it is most prevalent in SC2 during the campaign cut scenes

i'll try without ITC and see if anything changes
 

My Computer My Computer

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Windows 7 64-bit HomeIntel Core i7-870 Lynnfield 2.93 Ghz8GB 4x2 A-Data 1333 MhzHIS Radeon HD 5850 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My First Build
OS
Windows 7 64-bit Home
CPU
Intel Core i7-870 Lynnfield 2.93 Ghz
Motherboard
Asus P7P55D-E Pro
Memory
8GB 4x2 A-Data 1333 Mhz
Graphics Card(s)
HIS Radeon HD 5850 1GB
Sound Card
Onboard
Monitor(s) Displays
Dell S2440L 24"
Screen Resolution
1080p
Hard Drives
120 GB Intel X25-M SATA Solid State Drive ///
1 TB Western Digital Caviar Black SATA 6gb/s 7200rpm Drive
PSU
Corsair 650TX 650 Watt
Case
Antec Three Hundred
Cooling
Stock Intel /// 4 Antec Case Fans /// NZXT Sentry-2
Keyboard
Logitech LX 710
Mouse
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LG Blu-Ray Drive
Make sure you uninstall any codec pack you installed and check back your cutscenes.
 

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Is this only happening in FULL SCREEN mode?

Been tested in Windowed mode in that case?
 

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yes it is in full screen mode, have not tested in windowed mode
 

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Windows 7 64-bit HomeIntel Core i7-870 Lynnfield 2.93 Ghz8GB 4x2 A-Data 1333 MhzHIS Radeon HD 5850 1GB
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My First Build
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Windows 7 64-bit Home
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Intel Core i7-870 Lynnfield 2.93 Ghz
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8GB 4x2 A-Data 1333 Mhz
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HIS Radeon HD 5850 1GB
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Onboard
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Dell S2440L 24"
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1080p
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120 GB Intel X25-M SATA Solid State Drive ///
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Corsair 650TX 650 Watt
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Stock Intel /// 4 Antec Case Fans /// NZXT Sentry-2
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Test in windowed mode please. 8)

V-sync is suspect, isn't likely used in Windowed mode...
 

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Computer type
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Computer Manufacturer/Model Number
Self Built Custom
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Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
CPU
AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was required!
Motherboard
MSI 890FXA-GD70
Memory
8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo nonOC max rec'd]
Graphics Card(s)
Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Frozr model
Sound Card
Realtek High Definition Audio (onboard mobo, ALC-889 chip)
Monitor(s) Displays
2 WS LED Monitors: One LG One Viewsonic
Screen Resolution
1920 by 1080
Hard Drives
SSD for OS: Samsung 840 Pro
SSD for VM and utilities: Adata SX900
7200 RPM SATA HDs for the rest: Hitachi and Seagate
PSU
Corsair TX850 - 850W max, in service since August 2010.
Case
Thermaltake Armor A90
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Thermaltake Spin Q CPU Cooler, in service since August 2010
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Logitech G11
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Logitech M310 Wireless
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100 Megabit broadband supposedly upgraded from 50 (Cable)
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Bitdefender Internet Security 2014 suite
Browser
Pale Moon 64-bit main, also IceDragon, Opera, and Maxthon.
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CompTIA A+ certified (220-800 series) in July 2013.
huh, in windowed (fullscreeen) mode it did not tear! is the solution to just always play in windowed mode if possible?
 

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Windows 7 64-bit HomeIntel Core i7-870 Lynnfield 2.93 Ghz8GB 4x2 A-Data 1333 MhzHIS Radeon HD 5850 1GB
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PC/Desktop
Computer Manufacturer/Model Number
My First Build
OS
Windows 7 64-bit Home
CPU
Intel Core i7-870 Lynnfield 2.93 Ghz
Motherboard
Asus P7P55D-E Pro
Memory
8GB 4x2 A-Data 1333 Mhz
Graphics Card(s)
HIS Radeon HD 5850 1GB
Sound Card
Onboard
Monitor(s) Displays
Dell S2440L 24"
Screen Resolution
1080p
Hard Drives
120 GB Intel X25-M SATA Solid State Drive ///
1 TB Western Digital Caviar Black SATA 6gb/s 7200rpm Drive
PSU
Corsair 650TX 650 Watt
Case
Antec Three Hundred
Cooling
Stock Intel /// 4 Antec Case Fans /// NZXT Sentry-2
Keyboard
Logitech LX 710
Mouse
Logitech LX 710
Other Info
LG Blu-Ray Drive
Turn off V-Sync within the game and see if it goes away, I play all games in Windowed mode if possible, most of my late releases have a max screen space, but windowed mode available.

I prefer to be able to switch out to other things easily.

I have two monitors.... I keep game on one and surfing on the other, annoyed when games only play in full screen.

What V-sync does is force the game to run at the frame rate native to the monitor, likely 60 FPS, and probably what is happening is your video card can't handle that much constantly at the game settings you are using...

Without V-Sync on your video card will do it's highest FPS it can, in my case, I use fraps to monitor frame rates, it's free for that purpose, I paid for it so I could record with full sound, any way with V-Sync off some games like Painkiller (my favorite FPS) made several years ago, I am seeing 250+ FPS, which is of course overkill and raises the video card temp way up, so in that case V-Sync is desirable.

If the monitor communication speed (response time) was higher than 8ms, I suppose that too would wreck havoc on gaming, just something else to consider.
 

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Windows 7 Ultimate Retail Box (64-bit install...AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was requ...8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo n...Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Fro...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built Custom
OS
Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
CPU
AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was required!
Motherboard
MSI 890FXA-GD70
Memory
8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo nonOC max rec'd]
Graphics Card(s)
Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Frozr model
Sound Card
Realtek High Definition Audio (onboard mobo, ALC-889 chip)
Monitor(s) Displays
2 WS LED Monitors: One LG One Viewsonic
Screen Resolution
1920 by 1080
Hard Drives
SSD for OS: Samsung 840 Pro
SSD for VM and utilities: Adata SX900
7200 RPM SATA HDs for the rest: Hitachi and Seagate
PSU
Corsair TX850 - 850W max, in service since August 2010.
Case
Thermaltake Armor A90
Cooling
Thermaltake Spin Q CPU Cooler, in service since August 2010
Keyboard
Logitech G11
Mouse
Logitech M310 Wireless
Internet Speed
100 Megabit broadband supposedly upgraded from 50 (Cable)
Antivirus
Bitdefender Internet Security 2014 suite
Browser
Pale Moon 64-bit main, also IceDragon, Opera, and Maxthon.
Other Info
CompTIA A+ certified (220-800 series) in July 2013.
vertical sync was off in full screen mode when it tore... the option says it "Synchronizes your frame rate to some fraction of your monitors refresh rate."

maybe I want that on?
 

My Computer My Computer

At a glance

Windows 7 64-bit HomeIntel Core i7-870 Lynnfield 2.93 Ghz8GB 4x2 A-Data 1333 MhzHIS Radeon HD 5850 1GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My First Build
OS
Windows 7 64-bit Home
CPU
Intel Core i7-870 Lynnfield 2.93 Ghz
Motherboard
Asus P7P55D-E Pro
Memory
8GB 4x2 A-Data 1333 Mhz
Graphics Card(s)
HIS Radeon HD 5850 1GB
Sound Card
Onboard
Monitor(s) Displays
Dell S2440L 24"
Screen Resolution
1080p
Hard Drives
120 GB Intel X25-M SATA Solid State Drive ///
1 TB Western Digital Caviar Black SATA 6gb/s 7200rpm Drive
PSU
Corsair 650TX 650 Watt
Case
Antec Three Hundred
Cooling
Stock Intel /// 4 Antec Case Fans /// NZXT Sentry-2
Keyboard
Logitech LX 710
Mouse
Logitech LX 710
Other Info
LG Blu-Ray Drive
vertical sync was off in full screen mode when it tore... the option says it "Synchronizes your frame rate to some fraction of your monitors refresh rate."

maybe I want that on?

Yup you should turn V-Sync on, that should cure tearing.
 

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Windows 7 Home Premium x64
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PC/Desktop
OS
Windows 7 Home Premium x64
AH, there u go, it was opposite for that game, ugh, probably will run that game at best FPS in your range, which is fine, would have gotten there sooner, but on my end sevenforums was suddenly unreachable.

If you spend a lot more you can get a native 120Mhz monitor.
 

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Windows 7 Ultimate Retail Box (64-bit install...AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was requ...8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo n...Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Fro...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built Custom
OS
Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
CPU
AMD FX-8350 CPU v1.15 (or 1.0F) BIOS was required!
Motherboard
MSI 890FXA-GD70
Memory
8G CAS-7 G-Skill DDR3 @1333 (2 fours) [mobo nonOC max rec'd]
Graphics Card(s)
Radeon HD 7950 [3 gigs of GDDR5] MSI Twin Frozr model
Sound Card
Realtek High Definition Audio (onboard mobo, ALC-889 chip)
Monitor(s) Displays
2 WS LED Monitors: One LG One Viewsonic
Screen Resolution
1920 by 1080
Hard Drives
SSD for OS: Samsung 840 Pro
SSD for VM and utilities: Adata SX900
7200 RPM SATA HDs for the rest: Hitachi and Seagate
PSU
Corsair TX850 - 850W max, in service since August 2010.
Case
Thermaltake Armor A90
Cooling
Thermaltake Spin Q CPU Cooler, in service since August 2010
Keyboard
Logitech G11
Mouse
Logitech M310 Wireless
Internet Speed
100 Megabit broadband supposedly upgraded from 50 (Cable)
Antivirus
Bitdefender Internet Security 2014 suite
Browser
Pale Moon 64-bit main, also IceDragon, Opera, and Maxthon.
Other Info
CompTIA A+ certified (220-800 series) in July 2013.
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