Using Windows Remote Assistance with Windows 7 Home Premium

[Highway7]

I was unable to use Windows Remote Assistance to connect my Windows 7 (32-bit) Home Premium to a distant computer running Windows 7 (64-bit) Home Premium. After several failed attempts, I switched to Avast Remote Assistance and was able to connect with no problem. I can't explain why Avast worked and Windows did not. Except for bit versions, the two operating systems are the same. For purposes of Windows Remote Assistance, are 32-bit and 64-bit systems known to be incompatible?

 

[derekimo]

Have a look at the red box at the top of this tutorial,

http://www.sevenforums.com/tutorials/3922-remote-desktop-connection-rdc-network.html

Basically your host has to be Seven Pro or above to host.

 

[Kari]

The Windows PC needing assistance must first check that incoming Remote Assistance is enabled, see screenshot below. Only then can an invitation be sent to you and you can connect to this remote computer using Easy Connect or an invitation file and password. On your invitation simply click Use Easy Connect.

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@ Derek: Remote Assistance is possible from Home Premium, Remote Desktop not. Remote Assistance does not use RDP.

http://www.sevenforums.com/tutorials/309963-remote-assistance-use-windows.html

Kari

 

[AmericanPharaoh]

Here's a couple tutorials to assist you.

Invite Another User to Troubleshoot Your Windows 7 Machine with Remote Assistance

http://www.sevenforums.com/tutorials/111582-windows-remote-assistance-shortcut-create.html

John

 

[derekimo]

@ Derek: Remote Assistance is possible from Home Premium, Remote Desktop not. Remote Assistance does not use RDP.

Kari

Thanks Kari, I should have read that closer.

 

[Kari]

No probs, Derek. Although based on RDP the Remote Assistance does not directly use it, allowing also the lesser Windows editions to use it.

 

[Kari]

As we didn't have a tutorial on Remote Assistance, I decided to make one. Got it ready just now: http://www.sevenforums.com/tutorials/309963-remote-assistance-use-windows.html

Kari

 

[derekimo]

As we didn't have a tutorial on Remote Assistance, I decided to make one. Got it ready just now: http://www.sevenforums.com/tutorials/309963-remote-assistance-use-windows.html

Kari

Top notch Kari, nice work!

 

[AmericanPharaoh]

No probs, Derek. Although based on RDP the Remote Assistance does not directly use it, allowing also the lesser Windows editions to use it.

Nice job on the new tutorial! Will certainly save time not having to search the Internet for this. Appears EightForums could benefit from this, as well.

John

 

[Kari]

It's marked as valid for Windows 7, 8 and 8.1 so according to existing standards our admins will include it on the tutorials list on Eight Forums.

 

[Highway7]

Windows Remote Assistance Compatibility Issues

Thanks much to all for your help with this question. As I understand it, different bit versions (i.e., 32 vs 64) do not preclude Remote Assistance; but certain other settings and conditions are known to be essential. In the instant case, an error message indicated the computer requesting assistance did not support Remote Assistance (in this particular configuration). However, the error message provided no specific information as to what needed to be fixed. Is there something akin to an online Windows utility or "tool" that could be used to diagnose and resolve Remote Assistance compatibility issues?

 

[Kari]

Easy Connect is the part of the Remote Assistance that often fails as it requires that both assisted and assisting computer use the same Windows version and that the routers on both ends support Peer Name Resolution Protocol. The error message you describe sounds like a typical Easy Connect issue.

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In most cases the Remote Assistance works with invitation file even when Easy Connect is not available. read more: http://www.sevenforums.com/tutorials/309963-remote-assistance-use-windows.html

Most easy to use and practical (my personal subjective opinion) third party alternativies are LogMeIn and TeamViewer.

Kari

 

[AmericanPharaoh]

It's marked as valid for Windows 7, 8 and 8.1 so according to existing standards our admins will include it on the tutorials list on Eight Forums.

Yeah, I see it now.

How to Use Windows Remote Assistance in Windows 7, 8, and 8.1

Thanks,

John