I need help with my laptop

[LADYPINKtomato1]

What do I type in the black box now where it;s flashing ?

 

[derekimo]

derek I have the screen you wanted me to have for this problem... it's open with Admn.Command Prompt across the top

Great!

Now just type,

sfc /scannow

(Notice the space between c /)

Then press enter.

 

[LADYPINKtomato1]

OK did that scan.. here is what it showed...

I sure hope this attached for you to see it.

 

[derekimo]

That's it. It looks like it couldn't fix them all, reboot and try it one more time to see if it fixes them.

 

[LADYPINKtomato1]

Here's more from the same screen... only 53 % scanned... notes from that screen.,
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 53% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>sfc /scasnnow

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (C) Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]

/SCANNOW Scans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No re
pair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot dire
ctory
/OFFWINDIR For offline repair specify the location of the offline windows d
irectory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY

 

[LADYPINKtomato1]

Derek this looks just like the first screen shot.. ran 53 % then spit out this ...

 

[gregrocker]

Run it again up to 3 separate times to see if it can repair the files. It may work better if you run it from the Win7 installation DVD Command Line: SFC /SCANNOW Run in Command Prompt at Boot.

If it can't repair the files then run a Repair Install.

But first you must already have run the 3 separate malware scans I've asked you about repeatedly. Did I miss your response with the results requested?

 

[LADYPINKtomato1]

GREG hi.. YES I did all 3 with a bit different results.

MalwareBytes.. found 11 pups.. I put those in quarantine, left them there.
I ran SuperAntiSpyware... nothing was found today on the full scan.
Just completed Avast scan nothing found this time.
I would never say I was going to do something , then not do it, especially with someone helping
me to get my pc running right again.

 

[LADYPINKtomato1]

I need to go eat my dinner then come back and run the Command Prompt again.. see what comes up.
I've had to multitask all day ,cleaning closets, laundry, making meals, with my holiday today it's back to work tomorrow.

 

[LADYPINKtomato1]

This is the last of the ADMN Command Prompts log..
I couldn't get my program to open to get the screen shot, so copied all of this for you again.
Nothing has changed as noted in this log.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 53% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>

I think I've completed everything I have the knowledge to do. that you've requested of me so far.
Thanks so much for all your help .

 

[gregrocker]

If the damaged System Files won't repair after repeated attempts then I'd judge performance to decide if you want to do a Repair Install. I reinstalls the OS while keeping files, programs and settings in place. Read over the tutorial to see if you feel up to it.

Every better would be to do a Clean Reinstall - Factory OEM Windows 7
with our help to get it perfect.

 

[LADYPINKtomato1]

Run it again up to 3 separate times to see if it can repair the files. It may work better if you run it from the Win7 installation DVD Command Line: SFC /SCANNOW Run in Command Prompt at Boot.

If it can't repair the files then run a Repair Install.

But first you must already have run the 3 separate malware scans I've asked you about repeatedly. Did I miss your response with the results requested?

Greg here's my comments to your earlier today in BLUE FONT. I didn't want you to think I wasn't doing my part.

http://www.sevenforums.com/system-security/319014-i-need-help-my-laptop-4.html#post2663615

 

[The Howling Wolves]

Lady Pink T,
Is the Outlook mail from MS Outlook Office or are you referring to Outlook Express?
Somebody smarter than I would know if Outlook Express is even available in Win 7.
I remember someone said something about it but my memory is 24 hours in depth.

Yeah the Bronco's won!!!

 

[Slartybart]

Conduit virus

There comes a time when a decision must be made. I think Noel, Tom, or another CBS knowledgable person could help resolve this.

Doing a step-bystep repair can take quite a while. I understand enough to be able to follow what they're doing, but not enough to know how the magic works.

Either of Greg's solutions will also resolve the issue. I don't know how Greg does some of his magic either, but this is fairly straight forward.

If the damaged System Files won't repair after repeated attempts then I'd judge performance to decide if you want to do a Repair Install. I reinstalls the OS while keeping files, programs and settings in place. Read over the tutorial to see if you feel up to it.

Every better would be to do a Clean Reinstall - Factory OEM Windows 7
with our help to get it perfect.

I don't know if CheckSur would help or not in this case. Someone would have to see what information is in the CBS.log - there might be some info there even though SFC only ran to 53%

See Option Three in http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html - that tells you how to create a small sfcdetails.txt file and post it.

Please post the sfcdetails.txt file- thanks.
If you can't create it because the CBS.log file was compromised by SFC failing at 53%... don't sweat it.

Greg asked you to read up on some other things that will give you more information on a decision.

Soooo LADYPINKtomato1 what do you want to do?
Step-by-step Repair - could be a long haul, need expert help. Could be quick, still need expert help.
Repair Install - quickest
Clean Install - cleanest

The answer should probably wait until you've had a chance to read the tutorials Greg referenced and ask any questions about them. The answer might want to wait until someone can look at the sfcdetails.txt file.

Don't you love it when there is more than one way to fix Windows?

I read some more of the thread and saw conduit - a nasty pice of malware.
Members on the Security have successfuly wrestled this for other people. It's another step-by-step process that can take a while.

Now you have one more option available to you
- wait for a member of the Security Team to verify that the scans you did were sufficient to remove conduit.

Too many options? Yep, it's your machine and your thread.....

If you can't wait, then I'd back up my data and take Greg's full Reinstall sugestion.

If time isn't crucial in making a decision, I'd wait for the CBS and Security folks to provide their input.

Good luck.

 

[LADYPINKtomato1]

Lady Pink T,
Is the Outlook mail from MS Outlook Office or are you referring to Outlook Express?
Somebody smarter than I would know if Outlook Express is even available in Win 7.
I remember someone said something about it but my memory is 24 hours in depth.

Yeah the Bronco's won!!!

DENNIS HI.. THE MAIL ISSUE IS NOW RESOLVED.. this was hotmail until; not long ago when MSN integrated this Outlook with hotmail.. now being " Outlook mail " or just Outlook .
I reset my browser that cleared up that problem..
I'm home on my lunch break so checked in to see what or if there were things I should reply to.
Thank you for your concern.

 

[LADYPINKtomato1]

SBart hi.. I need some time to try and un derstand all of these things.. Greg gave me a whole slew of options , some I can't beging to understand.
I'm working , on lunch break .. but wanted to thank you for your valuable input on this situation.
I have one more thing I plan to try and get done tonight.. Downloading... Conduit Removal from my browser if there are any parts of it left now.. AVAST said none were, Super Anti Spyware found nothing yesterday with a full deep scan.
Will be keeping up with my thread.. trying to decide what is best in my case.
Thanks again.

 

[Slartybart]

Outlook.com

Why did MS call it that? It really makes discussing eMail that much more difficult. 20 questions to figure out that it's the web bsed implementation of what used to be called hotmail... or live mail....

Anyway, to avoid confusion I always say Outlook.com

Maybe MS should have called it HotLook.com or OutMail.com or LookOut.com

Definitely not MSmail (that was very long ago).

I know you'll get the other issues resolved - it's a tough decision which path to take.

Good luck,

Bill

 

[LADYPINKtomato1]

I wanted to come back to report I keep running SuperAntiSpyWare, ever so often, only a few items are showing up which is just normal everyday stuff we have to deal with.. 8 non items..today.
Everything else seems to be running fast, so far really well.