Windows update encountered an unknown error 80070005

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whitty1001

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Hi so whilst trying to do windows 7 updates i keep getting error code this error code:

error code 80070005, windows update has encountered an unknown error, Windows cant update important files and services while the system is using them. save any open files and the restart the computer.

I have no files open whilst the updates are running so im not sure why the last part of the message comes up.

It should be noted that recently my pc has been unable to recognise any external devices like phones and cameras and my pc has no malware or virus as stated in my other forum post about this issue with external devices.

coming back to this main issue though, does anyone know how this can be resolved?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
You appear to have some adware installed - specifically, Bandoo.

I think a malware scan is probably the first order of business, while I check through your other logs.- there doesn't appear to be any result from the CheckSUR scan in your upload?



Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Your CBSPersist log shows a rather serious problem.
Code: 
2014-05-07 18:32:48, Info                  CSI    0000015e ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2014-05-07 18:32:48, Info                  CSI    0000015f Creating NT transaction (seq 3), objectname [6]"(null)"
2014-05-07 18:32:48, Info                  CSI    00000160 Created NT transaction (seq 3) result 0x00000000, handle @0x420
2014-05-07 18:32:48, Error                 CSI    00000161 (F) STATUS_ACCESS_DENIED #1821447# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey(key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_SET_VALUE|KEY_CREATE_SUB_KEY|KEY_WOW64_64KEY), oa = @0x1c1e750->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[42]"\Registry\Machine\System\CurrentControlSet"; a:(OBJ_CASE_INSENSITIVE)}, ti = 0, class = [6]"(null)", co = (REG_OPTION_BACKUP_RESTORE), disp = Unmapped disposition: 0)
[gle=0xd0000022]
2014-05-07 18:32:48, Error                 CSI    00000162@2014/5/7:17:32:48.019 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3440): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey expression: (null)
[gle=0x80004005]
2014-05-07 18:33:00, Error                 CSI    00000163 (F) STATUS_ACCESS_DENIED #1821446# from Windows::Rtl::SystemImplementation::CKey::CreateNewKey(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000164 (F) STATUS_ACCESS_DENIED #1821332# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000165 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #1821324# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000166 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709941# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000167 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709940# 19825696 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80070005]
2014-05-07 18:33:00, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80070005 - E_ACCESSDENIED]

This implies that there is some major corruption in your registry - specifically, the SYSTEM hive.

Let's see if we can get some closer idea of where the problem lies.

Please open an Elevated Command Prompt, and run the following commands...

REG QUERY HKLM\SYSTEM\CurrentControlSet
REG QUERY HKLM\SYSTEM
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"



Post the results...


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 
Last edited:

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
You appear to have some adware installed - specifically, Bandoo.

I think a malware scan is probably the first order of business, while I check through your other logs.- there doesn't appear to be any result from the CheckSUR scan in your upload?



Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
Click to expand...

Hi so i tries to install it but this error kept coming up and when during the installation. However when i press ok the installation continues but the program itself never opens when i double click it.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
NoelDP said:
Your CBSPersist log shows a rather serious problem.
Code: 
2014-05-07 18:32:48, Info                  CSI    0000015e ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2014-05-07 18:32:48, Info                  CSI    0000015f Creating NT transaction (seq 3), objectname [6]"(null)"
2014-05-07 18:32:48, Info                  CSI    00000160 Created NT transaction (seq 3) result 0x00000000, handle @0x420
2014-05-07 18:32:48, Error                 CSI    00000161 (F) STATUS_ACCESS_DENIED #1821447# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey(key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_SET_VALUE|KEY_CREATE_SUB_KEY|KEY_WOW64_64KEY), oa = @0x1c1e750->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[42]"\Registry\Machine\System\CurrentControlSet"; a:(OBJ_CASE_INSENSITIVE)}, ti = 0, class = [6]"(null)", co = (REG_OPTION_BACKUP_RESTORE), disp = Unmapped disposition: 0)
[gle=0xd0000022]
2014-05-07 18:32:48, Error                 CSI    00000162@2014/5/7:17:32:48.019 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3440): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey expression: (null)
[gle=0x80004005]
2014-05-07 18:33:00, Error                 CSI    00000163 (F) STATUS_ACCESS_DENIED #1821446# from Windows::Rtl::SystemImplementation::CKey::CreateNewKey(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000164 (F) STATUS_ACCESS_DENIED #1821332# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000165 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #1821324# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000166 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709941# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000167 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709940# 19825696 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80070005]
2014-05-07 18:33:00, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80070005 - E_ACCESSDENIED]

This implies that there is some major corruption in your registry - specifically, the SYSTEM hive.

Let's see if we can get some closer idea of where the problem lies.

Please open an Elevated Command Prompt, and run the following commands...

REG QUERY HKLM\SYSTEM\CurrentControlSet
REG QUERY HKLM\SYSTEM
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"



Post the results...


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Click to expand...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

C:\Windows\system32>REG QUERY HKLM\SYSTEM

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002
HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
HKEY_LOCAL_MACHINE\SYSTEM\RNG
HKEY_LOCAL_MACHINE\SYSTEM\Select
HKEY_LOCAL_MACHINE\SYSTEM\Setup
HKEY_LOCAL_MACHINE\SYSTEM\Software
HKEY_LOCAL_MACHINE\SYSTEM\WPA
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-1213257782-607955513-1310555919-1000
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-1213257782-607955513-1310555919-1003

C:\Windows\system32>
C:\Windows\system32>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
From a similar case in the MalwareBytes forums, it seems that the MBAM installer error can be caused by a badly infected system :(

However, it can happen because of other reasons, and may be curable by uninstalling and cleaning MBAM out properly, and then reinstalling it.

See the instructions here - https://forums.malwarebytes.org/index.php?showtopic=146017 - run the cleaner rwice (with a REBOOT in between!) before rebooting, and attempting to install MBAM again.

What Anti-Virus are you currently running? What other AV's have EVER been used on this machine?

Your script results are pretty normal apart from one oddity which I'd like to see a little ore detail of

Please open an Elevated Command Prompt, and run the following command...

REG QUERY HKLM\SYSTEM\Software


Post the results
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
From a similar case in the MalwareBytes forums, it seems that the MBAM installer error can be caused by a badly infected system :(

However, it can happen because of other reasons, and may be curable by uninstalling and cleaning MBAM out properly, and then reinstalling it.

See the instructions here - https://forums.malwarebytes.org/index.php?showtopic=146017 - run the cleaner rwice (with a REBOOT in between!) before rebooting, and attempting to install MBAM again.

What Anti-Virus are you currently running? What other AV's have EVER been used on this machine?

Your script results are pretty normal apart from one oddity which I'd like to see a little ore detail of

Please open an Elevated Command Prompt, and run the following command...

REG QUERY HKLM\SYSTEM\Software


Post the results
Click to expand...

I am currently using Microsoft security essentials with Norton security being previously used but fully uninstalled from the system. i will try and completely remove malwarebytes now. Here are the results from the command request:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\Software

HKEY_LOCAL_MACHINE\SYSTEM\Software\Policies

C:\Windows\system32>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
NoelDP said:
From a similar case in the MalwareBytes forums, it seems that the MBAM installer error can be caused by a badly infected system :(

However, it can happen because of other reasons, and may be curable by uninstalling and cleaning MBAM out properly, and then reinstalling it.

See the instructions here - https://forums.malwarebytes.org/index.php?showtopic=146017 - run the cleaner rwice (with a REBOOT in between!) before rebooting, and attempting to install MBAM again.

What Anti-Virus are you currently running? What other AV's have EVER been used on this machine?

Your script results are pretty normal apart from one oddity which I'd like to see a little ore detail of

Please open an Elevated Command Prompt, and run the following command...

REG QUERY HKLM\SYSTEM\Software


Post the results
Click to expand...

Ran the scan and i think 10 pieces of malware were found, the logs are attached.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
There were some significant security holes present - I hope you did delete all found?
PLease run the Norton Removal Tool...

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

- I still haven't been able to find any results from the SFC scan, which usually means that it crashed but didn't generate an error message, so Windows though it had exited normally.


Please attempt another SFC scan - how long does it take (should be 5-50 minutes)
Post the new CBS.log file generated.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
There were some significant security holes present - I hope you did delete all found?
PLease run the Norton Removal Tool...

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

- I still haven't been able to find any results from the SFC scan, which usually means that it crashed but didn't generate an error message, so Windows though it had exited normally.


Please attempt another SFC scan - how long does it take (should be 5-50 minutes)
Post the new CBS.log file generated.
Click to expand...

Okay i did everything mentioned here are the sfcdetails which shows the specific sfc entries with the SR tags in this CBS.log
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
I asked for - and need - the full CBS log, please.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
None of yesterday's CBS data contained any errors at all that I can see - which has gotta be good :)
You still have the following filter present in the Filters log, which relates (apparently) to Bandoo..
F06DEFF2-5B9C-490D-910F-35D3A91196222

I'll do some research and post later on the best way forward on that issue - I think it needs to be addressed.


In the meantime, please ONLY do a check for Updates - do you get any error messages at that point?
How many updates are there awaiting installation?
Check the issue dates on each, and attempt installation of only the oldest.
If/when it fails, post the new windowsupdate.log and CBS.log files.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Lets see what's in the registry about that filter...

Open an Elevated Command Prompt, and run the following commands

Code: 
REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\F06DEFF2-5B9C-490D-910F-35D3A91196222
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A91196222
 
.
post the results.


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
None of yesterday's CBS data contained any errors at all that I can see - which has gotta be good :)
You still have the following filter present in the Filters log, which relates (apparently) to Bandoo..
F06DEFF2-5B9C-490D-910F-35D3A91196222

I'll do some research and post later on the best way forward on that issue - I think it needs to be addressed.


In the meantime, please ONLY do a check for Updates - do you get any error messages at that point?
How many updates are there awaiting installation?
Check the issue dates on each, and attempt installation of only the oldest.
If/when it fails, post the new windowsupdate.log and CBS.log files.
Click to expand...

There are no important updates needed but 6 optional ones are as seen here. oldest one is 29/08/2012 which is the second update for windows 7 shown in the image. Should i try to update just this one and then continue updating individually by each date?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
NoelDP said:
Lets see what's in the registry about that filter...

Open an Elevated Command Prompt, and run the following commands

Code: 
REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\F06DEFF2-5B9C-490D-910F-35D3A91196222
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A91196222
 
.
post the results.


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Click to expand...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\F06DEFF2-5B
9C-490D-910F-35D3A91196222
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06
DEFF2-5B9C-490D-910F-35D3A91196222

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-
910F-35D3A91196222
NextInstance REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-
910F-35D3A91196222\0000

C:\Windows\system32>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
Ah - so MBAM appears to have stripped out the service key, but not the related driver ley.

In that case, this should work...

Open an Elevated Command Prompt, and run the following command

Code: 
REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A91196222\0000
 
.

Then reboot - that should knock it on the head :)


KB2592687 - is the update for RDP8.0...
Please check that 'Update for Microsoft Windows (KB2547819)' is currently installed, as it must be for the installation of KB2592687 to succeed. You should find it in the Installed Updates listing, if you search on KB2547819

If we assume that it is installed, then perhaps it's broken in some way - try uninstalling it, then go to Windows Update and run a new Check for Updates. Install it again then try installing KB2592687.

If the uninstall/reinstall fails at any point, what exact error is given?
 
Last edited:

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Ah - so MBAM appears to have stripped out the service key, but not the related driver ley.

In that case, this should work...

Open an Elevated Command Prompt, and run the following command

Code: 
REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A91196222\0000
 
.

Then reboot - that should knock it on the head :)


KB2592687 - is the update for RDP8.0...
Please check that 'Update for Microsoft Windows (KB2547819)' is currently installed, as it must be for the installation of KB2592687 to succeed. You should find it in the Installed Updates listing, if you search on KB2547819

If we assume that it is installed, then perhaps it's broken in some way - try uninstalling it, then go to Windows Update and run a new Check for Updates. Install it again then try installing KB2592687.

If the uninstall/reinstall fails at any point, what exact error is given?
Click to expand...

I ran the command and everything went to plan.

However there was no KB2548819 currently installed so i checked for any updates and none labelled KB2547819 were listed the only ones listed were the optional ones shown in the image provided in the post above.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
windows 7 64bit
CPU
Intel core i5 - 3570k @4.2ghz
Motherboard
Gigabyte GA-Z77-D3H, Intel Z77 Chipset
Memory
8GB Corsair vengeance LP (2x4GB)
Graphics Card(s)
3GB Sapphire Radeon HD 7950 Vapor-X, @850mhz
Hard Drives
1TB western digital HDD
120GB corsair SSD
Antivirus
Norton internet security, Malwarebytes anti-malware
Browser
google chrome
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