USB 3.0 Ports not working: AMD Drivers cannot fix

[ACMDogfight1997]

Hi there.

If you've read in my BSOD forum (http://www.sevenforums.com/bsod-help-support/349751-bsod-vacation-cannot-log-windows.html), I had to reinstall Windows in order to fix the problem. Well, I did. However, as I was reinstalling the drivers, I found out that the AMD drivers, which were suppose to allow me to use the USB 3.0 ports on my laptop, didn't do their purpose for me. :huh: I uninstalled and reinstalled the drivers using both auto-detect and manual selection; restarted the PC; reinstalled Windows on my PC once yet again and installed the drivers from driverscollection.com, installed all of the Windows updates, then did the same thing to the AMD drivers and still no joy. I know what I'm doing because I have done it before several months ago and it all worked out okay (until the BSOD occurred while on vacation. )

I don't know what the deal is because there are 4 USB ports on my laptop and 3 of them are USB 3.0 ports; therefore, I can only use the one USB 2.0 port which I plug my mouse in and have to unplug it if I need to export or import files from a flash drive (or whatever I need to plug in) which is tedious since I'm use more than one! Anybody knows why? Do I need to install another driver so that the AMD drivers work or is there something else out there?

 

[Anshad Edavana]

Hi

Please upload a "System Information Report" with your next reply. To do that ;

1.Open RUN dialogue and type "Msinfo32.exe" and press Enter key.

2. When the System Information Tool opens, choose "File -> Save" and give a name of your choice. Then zip the saved file ( Right Click -->Send To --> Compressed Folder ) and upload it with next reply.

 

[Berton]

Motherboard I dunno, System Information won't tell me

Download the free Advisor from Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security audits and more., should give you that. Shows in System Model and/or Main Circuit Board sections.

My Gigabyte motherboard for an AMD CPU uses the Renesas USB 3.0 drivers but it's a Desktop, may not apply to yours.

 

[ACMDogfight1997]

Hi

Please upload a "System Information Report" with your next reply. To do that ;

1.Open RUN dialogue and type "Msinfo32.exe" and press Enter key.

2. When the System Information Tool opens, choose "File -> Save" and give a name of your choice. Then zip the saved file ( Right Click -->Send To --> Compressed Folder ) and upload it with next reply.

Well, here it is:

 

[maxie]

Hi ... Your Laptop came with Windows 8 ? The reason why your USB Ports do not work is because the Chipset Driver is combined with the Graphics Controller .. Have you tried the Windows 8 Driver ?...

 

[maxie]

Try the Driver in the Link below ...

Chipset

 

[ACMDogfight1997]

Hi ... Your Laptop came with Windows 8 ? The reason why your USB Ports do not work is because the Chipset Driver is combined with the Graphics Controller .. Have you tried the Windows 8 Driver ?...

That's what I used, AMD Catalyst Control, and for some reason it doesn't work. Any other ideas?

 

[maxie]

Go to the Device Manager / System Devices ... Post back the Chipset Version ...

 

[ACMDogfight1997]

Go to the Device Manager / System Devices ... Post back the Chipset Version ...

Which one? There's nearly 30 system devices.

There are however 4 devices under other devices with yellow signs:

PCI Device
SM Bus Controller
USB Controller (x2)

Doesn't tell me which versions they are however (says not available beside driver version) in the properties menu.

 

[maxie]

Go to the Device Manager then System Devices ... You should see the Chipset Version there Please Post it ..

 

[maxie]

Here is a Pic of mine

 

[ACMDogfight1997]

Go to the Device Manager then System Devices ... You should see the Chipset Version there Please Post it ..

Well I'm looking at the properties of the system devices and it show the version of Windows 7 but in different exact numbers (for example Remote Desktop Device Redirector Bus says 6.1.7600.16385 but some others such as PCI bus say 6.1.7601.17514.) If I'm wrong, then I don't know what you're getting to.

 

[maxie]

Looks as if your in the wrong place .... Open the Device Manager scroll down to System Devices expand it and Post a screenshot ...

 

[ACMDogfight1997]

Well, see anything suspicious ?

 

[maxie]

There is nothing there to Help us ... I have been searching for any clues what Chipset your Laptop uses ..

There is very little Information on it have even tried the Motherboard Model Number still nothing ...

Still searching though ...

 

[ACMDogfight1997]

Very well then, continue your search. I have to assume it's out there because it has worked under Windows 7 before.

 

[maxie]

Yes i did see that you put Windows 7 on it back in January

 

[maxie]

This should work ...

windows 8 downgrade - HP Support Forum - 2279533

Software & driver downloads HP Pavilion dv7-7023cl Entertainment Notebook PC | HP® Support

 

[ACMDogfight1997]

Well if only if I knew this in the first place, we wouldn't be here now would we? I just found out that I just had to select the optional downloads in the AMD website and there it was, hidden in a menu that I didn't know even existed. I guess all that rebooting and uninstalling and reinstalling of the drivers and Windows was for nothing now, huh? Well I guess I'll have to reboot this thing yet more.

P.S.: Do you think the mouse plugged in the USB 2.0 port would've been a cause for USB 3.0 drivers to not install? I was thinking about that for a moment.

 

[maxie]

No i do not think the Mouse had any thing to do with it ... The main thing is you got it sorted