BSOD when waking from sleep mode - kernal data inpage error

[northernlights1]

I had a full factory reset done by a technician in January. A suspected virus was the reason for the reset. Since getting the computer back, whenever I wake it from sleep mode I get the BSOD. The BS says kernel data inpage error. I will include the picture with this post. I have since changed the settings to never sleep.

I know you will want the mini dump files, but the two links I went to this morning were broken. I did manage to go into them last night (my mini dumps) and discovered the culprit is ntoskrnl.exe. I will include a docx copy of the three that happened yesterday while I was trying to fix it myself.

I have run chkdsk, as well as the memory diagnostics tool. All appears fine. I also checked the Microsoft updates, wondering if maybe the tech hadn't installed them all, but they too, appear to be fine.

I do not have a disk, so I cannot redo clean install, and I cannot afford to take it back into a technician. I'm a senior with very limited funds, but I do know my way around a computer (for the most part), so I'm really hoping this can be fixed by me, with your help. Thank you.

 

[Arc]

Blue Screen of Death (BSOD) Posting Instructions

See above your post.

 

[northernlights1]

Thank you, Arc.

 

[Arc]

Something is wrong with the storage environment. First let us test the HDD. Test is with Seatools. Take both the short test and the extended test.
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html
Let us know the result.

Also search in HP, if there is an update for your chipset and AHCI. If you get it, apply it.
__________________________________________

ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

 

[northernlights1]

I ran the two tests and received a pass on both.

There is no update for either the chipset or AHCI.

 

[Arc]

I ran the two tests and received a pass on both.

There is no update for either the chipset or AHCI.

OK, the next thing that you should attempt is to open the computer and re-seat the sata and power.

1. 

If possible, apply a new SATA cable there. Also attach the SATA cable to an unused port on the motherboard.



Let us know how it goes.

 

[northernlights1]

I re-seated the power and SATA cables, hooked everything back up and started it. Clicked on SLEEP from the start menu. Left it for a few minutes, woke it up... and got the now familiar BSOD.

There are no other ports to plug the SATA cable into.

I will try to get a new cable tomorrow.

 

[Arc]

Follow http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html .... upto Point 5 (B). Set teh HDD sleep time to never or zero.

See how it goes.

 

[northernlights1]

I have the computer set to never sleep.

I tried to get a new SATA cable for it, and discovered that the one attached is permanent. HP obviously doesn't want anyone mucking about in their product... and they also want a minimum of $600 Canadian to just 'look' at it, never mind fix anything.

I appreciate the time you have spent with me on this, but guess I will just have to let it be for the time being. It seems to work okay as long as it doesn't sleep.

Thank you!