Solved Error Message - 80070645...Trying to Reinstall MSE

[torchwood]

post 40

In your last post there are remnants of Norton, Please download thier uninstaller REBOOT, and see if you can reinstall MSE, it would have been usefull if you had said trying to reinstall MSE>>> after norton<<< in your 1st post
Roy

 

[Tallguy924]

Hi Roy,

Thanks for the insight...I ran the Norton Uninstaller and rebooted.

Unfortunately, the exercise was futile. Same error message persists.

Regarding your comment about not mentioning Norton previously, I had originally uninstalled Norton well over a year ago and only recently did I experience my difficulty with uninstalling/reinstalling MSE.

 

[Jacee]

Download Security Check by screen317 from
http://screen317.spywareinfoforum.org/SecurityCheck.exe
or http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

[torchwood]

after jaycee instructions

When you have completed Jacees instructions.
Could you go control panel > folder options > (blue dot) show hidden files.(apply/ok).
Then goto CrogramData and see if the norton file is stiil there, if so delete it.
W7 has always had trouble reinstalling MSE after another AV has been used

reset hidden files,

Roy

 

[Tallguy924]

Hi Jacee,

Here is the report from SecurityCheck.exe.

Thanks,

Kevin

 Results of screen317's Security Check version 1.008  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
[b][u]``````````````Antivirus/Firewall Check:``````````````[/b][/u] 
 Windows Firewall Enabled!  
 [size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size] 
[b][u]`````````Anti-malware/Other Utilities Check:`````````[/b][/u] 
 Adobe Reader XI  
[b][u]````````Process Check: objlist.exe by Laurent````````[/b][/u]  
[b][u]`````````````````System Health check`````````````````[/b][/u] 
 Total Fragmentation on Drive C: 1% 
[b][u]````````````````````End of Log``````````````````````[/b][/u]

 

[Tallguy924]

Hi roy,

I did what you suggested...I see some Norton folders remaining....here's my dumb question - should I just delete the folders using the basic "Delete" command (using the mouse) or do I need to delete them in a more sophisticated way?

Also, when running the Norton Uninstaller tool...my Google Toolbar disappeared and can't seem to recover/reinstall it using the instructions/download from the Google site. Is this in any way related to my problem with MSE?

Thanks,

Kevin

 

[torchwood]

Yo Tallguy,
Just right click on the folder it will give you a dropdown select delete and away you go.
Its also possible that Norton files are still in the program files & program files X64 folders if so please delete them as well.

As for your google toolbar i suspect yes. What browser are you using?..


Roy

 

[Tallguy924]

Hi Roy,

I'll start deleting right away...

I'm using IE 11 as my browser...

Thanks,

K----

 

[Tallguy924]

Greetings Roy,

I deleted the remaining Norton folders. I tried to reinstall MSE - unfortunately, the same error message popped up.

Thanks....

 

[Jacee]

I honestly do not know of any programs that I've installed...(I try to be very cautious about allowing anything to infiltrate my system.)

Just a quick note regarding a post I made previously. Any thoughts about these items?

Quick thoughts...

I just did a search using my Registry Editor and came up with two items that appeared odd...

Here they are:

• EAABCF9D27BDB884690DA03A8C290C6D-- 22:\SOFTWARE\Microsoft\Microsoft AntimalwareSetup\RememberedProperties\MARKET

• c:\programfiles\microsoft security client

(Note: This folder does appear Windows Explorer even after I unhide hidden folders.)

​

Could it be that that there are still traces of MSE in the Registry (following the uninstall process) that are interfering with a new install effort?
​

1. Windows 7, click the Start button, and then click Run.
2. Type regedit, and then click OK. If a User Account Control window appears, click OK.
3. Locate the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
4. In the details pane (right pane) click Microsoft Security Essentials, and then click Delete.

Delete the remaining MSE registry subkeys:

1. Windows 7, click the Start button, and then type regedit
2. Type regedit, and then click OK. If a User Account Control window appears, click OK.
3. Locate the following subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current version\Uninstall\Microsoft Security Client
4. In the details pane (right pane), click Microsoft Security Essentials, and then click Delete.
5. Under the alphanumeric keys, search for the following entries, right-click each entry, and then click Delete for each instance that you find:Microsoft Antimalware Service XX-XX Language Pack (Be aware that the XX-XX placeholder is actually the installed locale id, such as DE-DE for the German MSE. Therefore, this key is not present on en-us installations)
   Microsoft Antimalware
   Microsoft Security Client
6. Locate the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Security Client
7. In the details pane (right pane), right-click Microsoft Security Client, and then click Delete.
8. Locate the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Antimalware
9. In the details pane (right pane), click Microsoft Antimalware, and then click Delete.

Delete installer subkeys:

1. On Windows 7, click the Start button, and then type regedit in the start search box.
2. Click on the icon. If a User Account Control window appears, click OK.
3. Locate the following subkey: HKEY_CLASSES_ROOT\Installer\Products
4. Under the alphanumeric keys in the ProductName field, search for the following entries. Note the numbers for each instance that you find. Then, right-click each entry, and click Delete for each instance that you find:

Microsoft Security Client
Microsoft Antimalware
Microsoft Antimalware Service XX-XX Language Pack (Be aware that the XX-XX placeholder is actually the installed locale id, such as DE-DE for the German MSE. Therefore, this key is not present on en-us installations)

Did you follow the above instructions ... exactly?

Did you ever run TFC? (temporary file cleaner)? This is important for you to do!

 

[Tallguy924]

Hi Jacee,

The answer is yes to both questions...in fact, I inspected the Registry - using the instructions above twice before today and I just did it again. And yes, I ran the TFC.

There were no instances of finding the subkeys referred to in the above instructions.

That being said, here is what I noticed this time through the Registry.

I scanned the entire Registry to find instances of "Microsoft Security Client" and found numerous instances of it - including quite a few with "Microsoft Security Client" as the folder within the Program Files folder when a location was cited.

==> However, I know/think that particular folder was deleted during the uninstall progress. I just looked again for the folder and files using Window Explorer (unhiding all folders, etc.) as well as using the Command Prompt to examine the dir of c:\program files\.

There is not one instance of "Microsoft Security Client" in the folder/file structure despite being referenced in the Registry. To this novice investigator, it seems like the Registry still "thinks" the "Microsoft Security Client" folder and its files remain in the folder structure when, in fact, they are no longer there.

Also, the only other thing of interest I found in the Registry was the following entry for "Microsoft Antimalware Setup\RememberedProperties". Again, I could not located this folder/file anywhere in the folder/file structure in Windows Explorer or with the Command Prompt utility.

Below is a copy of the entry in the Registry.

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Antimalware Setup\RememberedProperties]
"MARKET"="en-us"
"INSTALLDIR"="c:\\Program Files\\Microsoft Security Client\\"
"PRODUCT_SKU"="MSEv2"
"SIGNATURECATEGORYID"="6b9e8b26-8f50-44b9-94c6-7846084383ec"
"REMEDIATIONEXE"="C:\\Program Files\\Microsoft Security Client\\msseces.exe"
"PRODUCTLOCALIZEDNAME"="@C:\\Program Files\\Microsoft Security Client\\EppManifest.dll,-1000"
"PRODUCTICON"="@C:\\Program Files\\Microsoft Security Client\\EppManifest.dll,-100"

​

I hope this summary makes some sense to you even though I'm obviously not a technical wizard.

Don't hesitate to let me know what questions/thoughts/suggestions you may have. Believe me when I say your support/assistance is very much appreciated and never taken for granted.

Thanks again,

K----

 

[Jacee]

Okay, it looks like you have some 'left-overs' still in the registry.

I see some Norton and Comodo, as well as Conduit (search protector).... download Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Search for these 3 items and uninstall everything related to them, nothing more!

Reboot/restart. If you still can't install a fresh copy of MSE, then will give advice for another 'free' Antivirus.

 

[Tallguy924]

Hi Jacee,

I tried using Revo but searches did not result in any files, etc. to be deleted. It appears it only looked at the files structure and not the Registry.

Maybe I'm just using it incorrectly.

Going back to my previous post...how does one eliminate references in the Registry to files/folders that no longer exist?

Thanks,

K----

 

[Tallguy924]

One additional question...do Registry Cleaners really work? Any recommendations?

 

[torchwood]

Hi Kevin,
In my earlier instruction regarding removing Norton,
Can you do the same for Comodo, then run/post DDS again

STAY AWAY FROM ANY REGISTRY CLEANERS.

Roy

 

[UsernameIssues]

One additional question...do Registry Cleaners really work? Any recommendations?

Yes and no. They can help to find stuff, but you need to know if it is safe to delete that stuff. Most of the stuff that they find is best left alone. It is harmless. Or worse, it is still needed.

I'll let Jacee answer your questions concerning Revo.

Once you are being helped by someone for problems like this, it is best not to do too much on your own.

 

[Jacee]

I agree about not using registry cleaners ... however you said you have CCleaner. Open the program and click on the registry icon. Be sure to click 'yes' to save/backup what you find for the programs listed above.

Now go through each of these individually:
[scan]
Applications
Application Paths
Installer
Obsolete Software

If you click on 'fix problem' ... you will find the backed up files in your Documents with letters cc_xxxx <--x's indicating numbers. This is in the case that if something goes wrong, you can click on the backup and choose to restore it.

Let us know what CCleaner found.

 

[Tallguy924]

Greetings...

My quest is over....I came across a post in another website which provided the following instruction:

"....Many suggested solutions recommend to delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\1F69ACF0D1CF2B7418F292F0E05EC20B].

What they fail to mention is that on current systems, there might be "Micosoft Security Essentials Client Update Package" installed. To reinstall MSE, after going through the usual MSE v2 removal instructions (http://support.microsoft.com/kb/2483120), also delete this key:

[HKEY_CLASSES_ROOT\Installer\UpgradeCodes\26D13F39948E1D546B0106B5539504D9]
(which contains 77B248F0AE65FAA42859180A2253B0E5)..."

After deleting this key, I was able to successfully reinstall MSE.

A sincere thank you to all that offered assistance, most especially Jacee!

 

[Jacee]

So happy you're back to normal!!