Solved Windows 7 sp1 is supposed to be installed but sp1not installed.

[vharperv]

I had a tech upgrade my laptop to windows 7 sp1( I have the disc) . I use this laptop for back up and trips away. When I tried to upgrade to 10 I was getting upgrades failing. security upgrades installed fine.
I don't believe I ever had sp1 installed and cant go any further until it is. how can I install sp 1.. I have the disc.

 

[wub901]

would,nt it just be easier to to clean install with a sp1 disc ?

 

[ThrashZone]

Hi and welcome to SevenForums,
Click the Start button and right click the Computer listing and click on Properties

On the top it should say Service pack 1

If it doesn't
https://technet.microsoft.com/en-us/windows/gg635126.aspx

https://www.microsoft.com/en-us/download/details.aspx?id=5842

 

[vharperv]

Thanks Gary? yes it does tell me I have sp1.
and the disc states it is windows 7 with sp1
the issue is when I try downloading windows 10 I now have all the updates except sp 1. which shouldn't have been an update originally. I really don't want to uninstall and reinstall windows 7 sp1. this laptop was updated from Vista to 7 purely so I could get windows 10.

 

[vharperv]

would,nt it just be easier to to clean install with a sp1 disc ?

this may be my only option . I am just worried I may lose some programs for which I don't have installation discs...

 

[ThrashZone]

Hi,
I believe you still need sp1 but you say you already have it so makes me wonder why the upgrade say you don't ?
Show the same image I posted mate I'm a little confused by your last post say you do but you don't

 

[ThrashZone]

You won't loose anything by sp1's install mate

 

[AddRAM]

You either have Service Pack 1 or you don`t.

If you don`t it`s a simple update.

Post a snip like Mike has in reply #3

 

[torchwood]

updates

From the comments made in the first post, sounds like Kb971033, has not yet been installed.

Roy

 

[vharperv]

I have posted the screen shot below ( I think)
definitely says sp1 I will explore Roy I will explore your suggestion below. I have No updates at all my laptop tries to install all updates but they have failed....

 

[AddRAM]

I don`t find any tutorials on fixing windows update problems.

You can try this at your own risk.

Troubleshooting Windows Update Errors -

And what do you mean "Updated from Vista to 7" ????

I surely hope it was a clean install and not an upgrade, you should have been on the phone to the tech addressing this problem already, after all you paid him to do the job didn`t you ?

 

[vharperv]

From the comments made in the first post, sounds like Kb971033, has not yet been installed.

Roy

Thanks Roy I will look into this. I have had no updates only security ones. I know it seems lax but I rarely use my laptop. My PC has all the updates..

 

[vharperv]

I don`t find any tutorials on fixing windows update problems.

You can try this at your own risk.

Troubleshooting Windows Update Errors -

And what do you mean "Updated from Vista to 7" ????

I surely hope it was a clean install and not an upgrade, you should have been on the phone to the tech addressing this problem already, after all you paid him to do the job didn`t you ?

Yes it wa

 

[vharperv]

I don`t find any tutorials on fixing windows update problems.

You can try this at your own risk.

Troubleshooting Windows Update Errors -

And what do you mean "Updated from Vista to 7" ????

I surely hope it was a clean install and not an upgrade, you should have been on the phone to the tech addressing this problem already, after all you paid him to do the job didn`t you ?

Yes it was a clean install and he is just so busy at the moment I cant get hold of him. I didn't realise I had a problem until trying to install windows 10. it isn't important but I just want to try and sort it out.
thanks.

 

[torchwood]

ODD

Looking at your screenshot your running MSE and AVG.
Now i understood that if a 3rd party AV is installed then MSE is automatically turned OFF.
Would you please uninstall AVG, (unless its paid version/remove mse).

Try updates again, and if they fail, run the tool from this link
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

The activation code showing is not the bulk standard vista/W7, and i therfore assume your Tech activated it via phone..

Roy
Note W10 appears to have been downloaded.

 

[AddRAM]

I agree, AVG is garbage

MSE and MBAM are all you need.

 

[vharperv]

I agree, AVG is garbage

MSE and MBAM are all you need.

I have been using avg internet security for my business and personal computors for quite a few years now and to call it Garbage is a bit ridiculous. it has kept me secure in all ways but of course it comes at a cost.

 

[Layback Bear]

AVG is not the anti virus program it was years ago. I haven't read anything good about it in a long time.

Of course if you still want to use it by all means please do so.

 

[vharperv]

AVG is not the anti virus program it was years ago. I haven't read anything good about it in a long time.

Of course if you still want to use it by all means please do so.

thanks for that permission... As the guy who fixed my windows 7 said there is nothing to choose between the two programs I know which works for me. And I know I can get help from AVG if needed.
My laptop is now windows 10 but I am leaving windows 7 on my main PC for now

 

[Layback Bear]

No need to be lippy. Choose what ever you want to use.
Take any advice given or don't. Your call.

This was asked in post #15 by torchwood to post the log.

Windows Genuine and Activation Issue Posting Instructions

It may or may not be helpful.