Experiencing BSOD issues for the first time since building PC.

[cenvostag]

Hi everyone. I put together my PC a few years ago and the specs are as follows:

i5 3570k @ 3.4GHz
Gigabyte SKT-1155 Z77X-UD3H Motherboard
8GB Corsair Vengeance 1600MHz RAM
Corsair H80i CPU Cooler
Corsair 750W PSU
MSI NVIDIA GTX 970 Graphics Card
Windows 7 installed on 250GB Samsung 840 SSD
1 TB Western Digital Caviar Blue HDD

I started experiencing these BSOD issues on the 1st December 2017, the first time I have ever encountered such an issue since putting the computer together. I took a picture of the error message that appears when the system does blue screen and I have attached it along with the Zip file created by the DM Log Collector.

I should note that on the 1st December I installed Imgburn and assumed that the issues started as a result of this programme, so I uninstalled Imgburn but the issue persisted. I then noticed that these BSOD's occurred when I was using Mozilla Firefox and after doing some research online, found that some people had disabled hardware acceleration on the latest version of Firefox to resolve the BSOD issues they were facing. This appeared to have worked for a day but I am now experiencing the same BSOD message that I first encountered on the 1st of December.

I have no idea what else I can do to fix this issue and so I'm hoping the members of the BSOD team at the Sevenforums can help me. Any help that can be extended by the team would be greatly appreciated.

 

[townsbg]

Hopefully something in here will help. Windows 7 Blue screen error BCCode 1e - Microsoft Community

 

[cenvostag]

Would it be possible for someone to take a look at the dump files?

 

[axe0]

The call stacks from each crash start with a driver from Kaspersky, temporary uninstall Kaspersky and see if the BSOD stop.

3: kd> k
 # Child-SP          RetAddr           Call Site
00 fffff880`0a5ddb68 fffff800`0306a7fe nt!KeBugCheck
01 fffff880`0a5ddb70 fffff800`0309ed8d nt!KiKernelCalloutExceptionHandler+0xe
02 fffff880`0a5ddba0 fffff800`0309db65 nt!RtlpExecuteHandlerForException+0xd
03 fffff880`0a5ddbd0 fffff800`030af0bd nt!RtlDispatchException+0x415
04 fffff880`0a5de2b0 fffff800`0307248e nt!KiDispatchException+0x17d
05 fffff880`0a5de940 fffff800`03070ffa nt!KiExceptionDispatch+0xce
06 fffff880`0a5deb20 fffff880`02538198 nt!KiPageFault+0x23a
07 fffff880`0a5decb0 fffff880`02538975 CLASSPNP!ServiceTransferRequest+0xa8
08 fffff880`0a5ded50 fffff880`00f9a0af CLASSPNP!ClassReadWrite+0xd5
09 fffff880`0a5deda0 fffff880`00faf18c partmgr!PmGlobalDispatch+0x9f
0a fffff880`0a5dedd0 fffff880`024e92bf volmgr!VmReadWrite+0x11c
0b fffff880`0a5dee10 fffff880`024e953c fvevol!FveReadWrite+0x47
0c fffff880`0a5dee50 fffff880`01da9df4 fvevol!FveFilterRundownReadWrite+0x1dc
0d fffff880`0a5deeb0 fffff880`00e621dd volsnap! ?? ::FNODOBFM::`string'+0x57b
0e fffff880`0a5deee0 00000000`00000000 [B]klbackupdisk[/B]+0x61dd

 

[townsbg]

The call stacks from each crash start with a driver from Kaspersky, temporary uninstall Kaspersky and see if the BSOD stop.

3: kd> k
 # Child-SP          RetAddr           Call Site
00 fffff880`0a5ddb68 fffff800`0306a7fe nt!KeBugCheck
01 fffff880`0a5ddb70 fffff800`0309ed8d nt!KiKernelCalloutExceptionHandler+0xe
02 fffff880`0a5ddba0 fffff800`0309db65 nt!RtlpExecuteHandlerForException+0xd
03 fffff880`0a5ddbd0 fffff800`030af0bd nt!RtlDispatchException+0x415
04 fffff880`0a5de2b0 fffff800`0307248e nt!KiDispatchException+0x17d
05 fffff880`0a5de940 fffff800`03070ffa nt!KiExceptionDispatch+0xce
06 fffff880`0a5deb20 fffff880`02538198 nt!KiPageFault+0x23a
07 fffff880`0a5decb0 fffff880`02538975 CLASSPNP!ServiceTransferRequest+0xa8
08 fffff880`0a5ded50 fffff880`00f9a0af CLASSPNP!ClassReadWrite+0xd5
09 fffff880`0a5deda0 fffff880`00faf18c partmgr!PmGlobalDispatch+0x9f
0a fffff880`0a5dedd0 fffff880`024e92bf volmgr!VmReadWrite+0x11c
0b fffff880`0a5dee10 fffff880`024e953c fvevol!FveReadWrite+0x47
0c fffff880`0a5dee50 fffff880`01da9df4 fvevol!FveFilterRundownReadWrite+0x1dc
0d fffff880`0a5deeb0 fffff880`00e621dd volsnap! ?? ::FNODOBFM::`string'+0x57b
0e fffff880`0a5deee0 00000000`00000000 [B]klbackupdisk[/B]+0x61dd

I'm not doubting your analysis but where do you see that? Which of those lines? I'm asking because I'd like to learn more about crash dump analysis.

 

[axe0]

The call stacks from each crash start with a driver from Kaspersky, temporary uninstall Kaspersky and see if the BSOD stop.

3: kd> k
 # Child-SP          RetAddr           Call Site
00 fffff880`0a5ddb68 fffff800`0306a7fe nt!KeBugCheck
01 fffff880`0a5ddb70 fffff800`0309ed8d nt!KiKernelCalloutExceptionHandler+0xe
02 fffff880`0a5ddba0 fffff800`0309db65 nt!RtlpExecuteHandlerForException+0xd
03 fffff880`0a5ddbd0 fffff800`030af0bd nt!RtlDispatchException+0x415
04 fffff880`0a5de2b0 fffff800`0307248e nt!KiDispatchException+0x17d
05 fffff880`0a5de940 fffff800`03070ffa nt!KiExceptionDispatch+0xce
06 fffff880`0a5deb20 fffff880`02538198 nt!KiPageFault+0x23a
07 fffff880`0a5decb0 fffff880`02538975 CLASSPNP!ServiceTransferRequest+0xa8
08 fffff880`0a5ded50 fffff880`00f9a0af CLASSPNP!ClassReadWrite+0xd5
09 fffff880`0a5deda0 fffff880`00faf18c partmgr!PmGlobalDispatch+0x9f
0a fffff880`0a5dedd0 fffff880`024e92bf volmgr!VmReadWrite+0x11c
0b fffff880`0a5dee10 fffff880`024e953c fvevol!FveReadWrite+0x47
0c fffff880`0a5dee50 fffff880`01da9df4 fvevol!FveFilterRundownReadWrite+0x1dc
0d fffff880`0a5deeb0 fffff880`00e621dd volsnap! ?? ::FNODOBFM::`string'+0x57b
0e fffff880`0a5deee0 00000000`00000000 [B][COLOR="Red"]klbackupdisk[/COLOR][/B]+0x61dd

Klbackupdisk, marked red, is the suspicious driver. This driver is where the call stack starts and the only non-Windows driver.

 

[cenvostag]

I did some searching and found that other Kaspersky Internet Security 2018 users have been experiecing the same issues when using Firefox 57. I found a post on the official Kaspersky forum in which an engineer from Kaspersky notes that the BSOD's are a known issue. In order to fix this issue, the engineer recommended updating the application to Patch E (still in its testing phase). I did this and things appear to be find so far (since yesterday night).

I'll keep this thread open and post any updates over the next week, but other Kaspersky users have noted that Patch E has resolved their BSOD issues.

For anyone reading this thread in the future, instructions on how to install Patch E on Kaspersky Internet Security 2018 can be found on the following link:

https://forum.kaspersky.com/index.php?/topic/383657-kis-18-and-firefox-570x-are-cousing-bluescreen/