ATI Radeon Family stopped responding

[Hemulen]

Hello!

I have a pretty big problem (at least I think so).

I bought a machine with Vista installed on it (brand new) with a Windows 7 Upgrade Option "ticket"..

When I ran Vista Home Premium x64 I got "atikmdag.sys" BSOD and driver error. I though that Windows 7 would fix this, so I stopped playing games, and started surfing the internet while waiting for 7.

When 7 came, I installed it (upgrade) and later that day I decided to do a clean installation.
I started a game, and randomly I get this message: "Graphicdriver ATI Radeon Family stopped responding, and has sucessfully recovered"

- I've tried to uninstall/install the newest drivers, even tried older ones without sucess.
- Sent Microsoft/ATI an email, but they don't know what the problem is.
- Used my warranty and got a new identical graphic card.
- Increased fan speed to 60%. (I don't overclock graphic cards)

 

[smarteyeball]

Try this:

·Download and install Driver Sweeper from:
Guru3D - Driver Sweeper

·Uninstall ATI Catalyst Install Manager from "Control Panel\Programs>Uninstall a Program\" :




·Re-Boot into Safe Mode and run Driver Sweeper (to ensure complete removal of items, Run Driver Sweeper as admin. "Right-click Driver Sweeper > properties > Compatibility tab tick 'Run this program as Administrator' " :

·In Driver Sweeper select the ATI- Display only and then Analyse:

·Now select Clean to remove all ATI software:

All ATI software should now completely removed.

Re-boot normally and install the drivers.

This should hopefully remove any 'left overs' and let you start from scratch.

 

[Hemulen]

I will defiantly try that one, smarteyeball.

I will come back with the results.

 

[smarteyeball]

Good luck

 

[Hemulen]

I tried your method, and installed the newest drivers.

Still got the same error message.
I can't seem to fix the problem, and its very annoying.

 

[torrentg]

First, extract the install folder from the driver .exe by running it. Use the latest version from ATI's site. Close the installer after it extracts.

Boot to safe mode (+ networking to get to this page if you want.) Go to C:\Windows\System32\Drivers and delete atikmdag.sys.

Then install the driver using the device manager. Right click on card. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Double click on the C7 or CL inf file. After it installs, reboot to normal mode.

 

[Hemulen]

First, extract the install folder from the driver .exe.

Boot to safe mode (+ networking to get to this page if you want.) Go to C:\Windows\System32\Drivers and delete atikmdag.sys.

Then install the driver using the device manager. Use the latest version from ATI's site. Right click on card. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Double click on the C7 or CL inf file. After it installs, reboot to normal mode.

You need to explain better..
Got the .exe file extracted, but can't find the C7 or CL inf file in there.

Where exactly are they located?

 

[torrentg]

Go to C:\ATI

In the top right of Windows Explorer, search for *.inf

Only install in safe mode, after you deleted the file I said, in safe mode too.

 

[Hemulen]

This is all I can find when I search.

 

[torrentg]

...and you've highlighted the C7 file.

 

[Hemulen]

...and you've highlighted the C7 file.

Ow, hah..

My bad.
Thanks, I will try that and come back with the results in a while.

 

[Hemulen]

Well.. The error stopped showing up, but now my games are freezing right after loading is done (any game)..

I have to push the reset button.

 

[torrentg]

Try updating the chipset drivers and see if there's a bios update for the motherboard.

http://www.msi.com/index.php?func=downloaddetail&type=bios&maincat_no=1&prod_no=1736

http://www.msi.com/index.php?func=downloaddetail&type=driver&maincat_no=1&prod_no=1736

 

[Hemulen]

Try updating the chipset drivers and see if there's a bios update for the motherboard.

MSI Global ? Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

I can see its the same motherboard as I use, but DDR3 instead of DDR2.

EDIT: Dosen't work with x64.

 

[torrentg]

Use the automated detection in this page if you're unsure.

MSI Global ? Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

 

[Hemulen]

Use the automated detection in this page if you're unsure.

MSI Global ? Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

The utility found no new BIOS versions.
I don't think thats right, after all I got "Service not started" and some other random error when I ran it.

 

[Itachi]

I got the same problem, even bought a new graphics card but no luck. At least I could play the game a bit longer.

 

[picosidebar]

Unfortunately I have the same issue and every thread I find on this forum ends the same way, with the user with the issue not having that issue resolved. Why doesn't Microsoft just fix the issue.

 

[neo101]

Unfortunately I have the same issue and every thread I find on this forum ends the same way, with the user with the issue not having that issue resolved. Why doesn't Microsoft just fix the issue.

Socket A 32bit AGP ATi 4670

Me three - I am waiting patiently till it's 'Silently' fixed by ATi/Msoft!

The new ATi Card drivers Catalyst10.2 have reduced the screen/crashes to only a few a day now.
Happens when I scroll pages quickly with mouse (most of the time).

Previously display driver would crash/recover on its own (have a suspicion it's some 'service' firing up and causing it)

 

[radar77]

I have the same issue, very frustrating! Had it with Vista x64 and now with Windows7...grrr