Windows has recovered from an unexpected shutdown

[cg5000]

Hi all - having a serious problem with Bluescreen. Seems Windows after falling asleep, reboots and then posts this message upon login:

Windows has recovered from an unexpected shutdown.
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Ive zipped the XML and MiniDump files to this post that may contain additional information about the crashing. Unfortunately, I dont know how to read these files, or get much from them.

Thanks for any help you can provide!

 

[Lebon14]

[B]On Tue 2009-12-22 17:30:21 your computer crashed[/B]
This was likely caused by the following module: nvlddmkm.sys
Bugcheck code: 0x1000007E (0xC0000005, 0x90E61700, 0x807B5770, 0x807B5350)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\122209-55692-01.dmp
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 195.62 
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 195.62

The driver at fault is the graphic driver. Is it fully updated from nVidia's website?
Welcome to NVIDIA - World Leader in Visual Computing Technologies

EDIT

But seeing the version in the little report, you are up-to-date... maybe someone with more expertise can help you out.

 

[cg5000]

[B]On Tue 2009-12-22 17:30:21 your computer crashed[/B]
This was likely caused by the following module: nvlddmkm.sys
Bugcheck code: 0x1000007E (0xC0000005, 0x90E61700, 0x807B5770, 0x807B5350)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\122209-55692-01.dmp
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 195.62 
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 195.62

The driver at fault is the graphic driver. Is it fully updated from nVidia's website?
Welcome to NVIDIA - World Leader in Visual Computing Technologies

EDIT

But seeing the version in the little report, you are up-to-date... maybe someone with more expertise can help you out.

Interesting - But I have an ATI 4870x2 video card? There are no Nvidia drivers or cards on this computer...unless that is a chipset driver from the Asus P6t Deluxe motherboard?

 

[Wishmaster]

I didnt think the P6T deluxe had onboard graphics, although i do not know for sure.
If it does youll need to disable it in the bios.

But, isn't that a x58 chipset? If so, it should be Intel or MS drivers, and nothing to do with Nvidia

I would look under device manager, Display Adapters and see what its saying there.

I would also look through the installed programs and see if it has anything installed from Nvidia as well.

 

[Lebon14]

Silly me... that was the BSOD I had the other day... Here is the right one.

On Sun 2009-12-27 20:53:42 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0xFFFFF8A0044B4970, 0x2, 0x1, 0xFFFFF80002E9814C)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\122709-20763-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.

Sorry but I'm using a software called "WhoCrashed" to analyze minidumps. And, I had to put them in the minidump folder where mine was also sitting.

Anyway, the error is in a standard Microsoft module - ntoskrnl.exe. A driver is at fault... but which one... Try to update every driver possible : Chipset, graphic card, sound card, printer, webcams, scanners, LAN (Ethernet card), etc.

EDIT

@wishmaster, that's was a little mistake on my side. You might want to read the new one above.

 

[cg5000]

No onboard graphics - But after running SIW (system reporting tool) I did find a driver for an "NForceNTAGP Filter (nv_agp.sys) - Its a Kernel driver...not sure what that means. This appears to be the only Nvidia driver/component on my machine??

 

[cg5000]

Went though an updated most of every driver..checked latest version. Doesn't the report tell what the fault was? I just dont know how to read it correctly...what about the XML file attached?

 

[Wishmaster]

That was indeed a odd issue



ntoskrnl is a core operating system file, although it may not be the exact cause.


What anti virus are running?

 

[cg5000]

AVG Free - I thought that might be the cause too - uninstalled my AVG internet security and installed their free version. Its up to date as well.

 

[cg5000]

For now I have permanenetly disabled my Windows 7 Sleep Feature - which sucks, as my compeuter eats some serrious power. Disabling it makes the OS stable for now. Im afraid to turn it back on Hoping somebody can help by Monday. This computer is used to run a non profit :S - Good thing I have 6 computers

 

[Wishmaster]

As far as Im aware, AVG should be perfectly fine with 7 ...

But just out of curiosity have you tried uninstalling and see if the issue persists without it?
If nothing more than to rule it out.

If all other drivers are up to date and compatible, Im not sure what to suggest at this point, other than theres a driver thats conflicting that we need to pinpoint.

Which is already a known. :-/

Could possibly a USB periphial causing it.
Or a MOBO driver, such as a wake from sleep type setting.

Hopefully others may know more and be of more help.

 

[usasma]

I've got a P6T Deluxe - and it has an Intel chipset.
I've got an ATI HD 4870 graphics card also.
I've also got the nv_agp.sys - along with the nvraid.sys and nvstor.sys
And, I also have the sleep feature problem - and have had it since the beta of Win7 came out.

Microsoft told me it was a problem with the storage drivers on my system - so I bought a new RAID card that was Win7 compatible. And that didn't fix it. Haven't had the time to troubleshoot it myself - but may have to as I've seen issues recently with several P6T boards.

I've got to install the ATK0110 ACPI Utility.
Then I'm going to disable the nVidia stuff and see if I can sleep.

Will be back as soon as I'm able......

 

[usasma]

Just FYI - I get a STOP 0xA0 without creating a dump file when I try to sleep.
Happens with or without Driver Verifier running.
First parameter is 9, can't recall the rest.
I set the size of the hiberfil.sys file to be 100% the size of the RAM - that didn't work either.

I'm going to have to try to connect a debugger to the system and see if I can get it to break on the crash (so I can get the drivers).

Interestingly, the 1st parameter of 9 isn't listed in the information published about the error: BSOD Index
But it is listed here (a Vista article): Stop error message when you try to put a Windows Vista-based computer or a Windows Server 2008-based computer into hibernation: "STOP: 0x000000A0 (0x00000009, 0xc000009a, 0x00000000, 0x00000000) INTERNAL_POWER_ERROR (a0)&# and here: Stop error message when you put a Windows Vista-based computer in hibernation: "STOP: 0x000000A0 (0x00000009, 0xc0000001, 0x00000001, 0x00000000) INTERNAL_POWER_ERROR (a0)"

 

[usasma]

Full STOP message is : STOP 0x000000A0: 9,c000000E,1,0
The first parameter (9) is a fatal error
The second parameter (c000000E) is a No Such Device status message.

Still can't capture a dump file. May have to try Microsoft support.

 

[Wishmaster]

After some searching around, it seems this isn't that uncommon.

Hopefully the culprit can be pinpointed.

Im curious myself.

 

[Lebon14]

I've also got the nv_agp.sys - along with the nvraid.sys and nvstor.sys

Dunno but... if those are nVidia related .sys files... can they be deleted or something? or at least change their extension to see if the system becomes more stable...

 

[cg5000]

All - Ive posted at MS.com in the help forums. Ill keep you apprised if I hear anything promising on this. (Windows 7 sleep mode causeing blue screen hard crash upon wake)

 

[Claudia]

I'm having a similar problem with win7 sleep mode ever since I upgraded from Vista. I have the HP Pavillion dv6000 laptop. sleep mode always worked in Vista, but now when I put it to sleep and wake it up I get a black screen that says Windows did not shut down properly and then gives me an option to go into safe mode, or wait and windows will start automatically, or i can just click the highlight option to start windows now.

One other problem I have is when I get an email with a wmv file I try to click on the link to watch the video, windows media opens but then get a message that my computer is low on memory and to shut down other programs. None of this happened with Vista. Thanks for any help.

 

[cg5000]

Figured it out at Microsoft forum. I was missing a TV tuner card driver. Seems a missing driver may really screw things up! Sleep is working perfectly. I had compeltely forgotten about this TV tuner card. Anyway, thanks all fore your help!