windows 7 crashing regularly

[damonjames]

Hi,

I posted this in the wrong place.

Newbie here. My tech knowledge is limited.

I have done a clean install of a Windows 7 (purchased new) and it has been running now for about 2 weeks, but keeps crashing (blue screen).

Dunno what it is, but OMG i'm going NUTS trying to get it running stable. It has crashed during document writing, picture viewing, zip file creation... there seems no common thread.

I have searched and searched, but don't really know what to try. Will post any other information that may help. I really want to nail this, WITHOUT having to buy a new computer if I can help it.

The problems seem to have occurred ever since install. I installed the OS and then iolo antivirus, office and a few other apps. The system has been unstable since this time.

All drivers are updated using windows update (including optional updates).

Ram is 4.0 GB but I don't know how to find out what type.

I am running iolo system mechanic 9.5.3 which has iolo system shield (antivirus) attached to it. Iolo states this is compatible with win7

Something else that turned up...

Windows 7 generated an error report: "blue screen error caused by a device or driver". However when I go to update drivers on windows update it says no important updates are available, and I have installed all optional updates as well.

There are 5 problems (ie blue screen shut downs) the error message applies to. Here is the info Windows 7 has provided for 2 of them:

EVENT 1
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Extra information about the problem
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800396FBE8
BCP3: FFFFF8800396F440
BCP4: FFFFF880012CE88D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x24_Ntfs!NtfsCommonQueryInformation+9d
Server information: 969b8959-12c9-4032-86a2-6dfe3f49d3fb

EVENT 2

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Extra information about the problem
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880081A7BE8
BCP3: FFFFF880081A7440
BCP4: FFFFF880012A988D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x24_Ntfs!NtfsCommonQueryInformation+9d
Server information: 9c9de211-2483-4dda-90c7-4bcf37acf346

 

[zigzag3143]

Hi,

I posted this in the wrong place.

Newbie here. My tech knowledge is limited.

I have done a clean install of a Windows 7 (purchased new) and it has been running now for about 2 weeks, but keeps crashing (blue screen).

Dunno what it is, but OMG i'm going NUTS trying to get it running stable. It has crashed during document writing, picture viewing, zip file creation... there seems no common thread.

I have searched and searched, but don't really know what to try. Will post any other information that may help. I really want to nail this, WITHOUT having to buy a new computer if I can help it.

The problems seem to have occurred ever since install. I installed the OS and then iolo antivirus, office and a few other apps. The system has been unstable since this time.

All drivers are updated using windows update (including optional updates).

Ram is 4.0 GB but I don't know how to find out what type.

I am running iolo system mechanic 9.5.3 which has iolo system shield (antivirus) attached to it. Iolo states this is compatible with win7

Something else that turned up...

Windows 7 generated an error report: "blue screen error caused by a device or driver". However when I go to update drivers on windows update it says no important updates are available, and I have installed all optional updates as well.

There are 5 problems (ie blue screen shut downs) the error message applies to. Here is the info Windows 7 has provided for 2 of them:

EVENT 1
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Extra information about the problem
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800396FBE8
BCP3: FFFFF8800396F440
BCP4: FFFFF880012CE88D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x24_Ntfs!NtfsCommonQueryInformation+9d
Server information: 969b8959-12c9-4032-86a2-6dfe3f49d3fb

EVENT 2

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Extra information about the problem
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880081A7BE8
BCP3: FFFFF880081A7440
BCP4: FFFFF880012A988D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x24_Ntfs!NtfsCommonQueryInformation+9d
Server information: 9c9de211-2483-4dda-90c7-4bcf37acf346

HI DJ and welcome

we need the dmp file created during the crash. use these to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks

Ken J+

 

[damonjames]

dump files attached

Thanks Ken,

Dump files attached. I didn't know which ones to send so all 8 or so are zipped and attached.

Damon.

 

[usasma]

Start out by trying this:

CHKDSK /R:
Run CHKDSK /R from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry.
Copy/paste the results into your next post.

Then try these tests:

H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)