Crash every few minutes

[emptykaiba]

My laptop is crashing every few minutes and I'm not sure why. I've downloaded the Debugging Tools for Windows but it says it doesnt have the symbols necessary for my dmp.

Any help would be appreciated!

 

[Darryl Licht]

Welcome to Sevenforums!


A few questions to help us solve your issue:

1. What version of Windows 7 and where did you get it?
2. Have you updated the BIOS in the lappy to latest version?

 

[richc46]

The two most important questions:

How long have you been using the OS
Did you do a clean install or an upgrade?

 

[emptykaiba]

Sorry about the brevity of my post. I don't have much time between crashes

It is Windows 7 x86 Professional. I've had it installed since around October. It was a clean install. This crashing activity started today.

 

[richc46]

Try these easy things first:

Turn off A/V

Go to event viewer and look for errors (type event viewer in search)

Run A/V scan

Download and run, malwarebytes.

 

[richc46]

I have been telling posters to use Malwarebytes for months. I did not need it, I know what I am doing. Well, today, I downloaded and sure enough, I had one malware. I got rid of it quickly.

Malwarebytes.org

 

[Darryl Licht]

Sorry about the brevity of my post. I don't have much time between crashes

It is Windows 7 x86 Professional. I've had it installed since around October. It was a clean install. This crashing activity started today.

Is this a legit genuine copy of win7?

 

[emptykaiba]

Sorry about the brevity of my post. I don't have much time between crashes

It is Windows 7 x86 Professional. I've had it installed since around October. It was a clean install. This crashing activity started today.

Is this a legit genuine copy of win7?

Yes, it absolutely is. My employer has purchased me an MSDN subscription which is where I downloaded the ISO I used for my install. 100% legit.

 

[emptykaiba]

Try these easy things first:

Turn off A/V

Go to event viewer and look for errors (type event viewer in search)

Run A/V scan

Download and run, malwarebytes.

Thank you. I am running a malwarebytes scan now. Event Viewer indicates 10 critical errors in the last 24 hours:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

EVENT 41
TASK CATEGORY 63

My laptop has been plugged in this whole time, BTW.

 

[Darryl Licht]

Sorry about the brevity of my post. I don't have much time between crashes

It is Windows 7 x86 Professional. I've had it installed since around October. It was a clean install. This crashing activity started today.

Is this a legit genuine copy of win7?

Yes, it absolutely is. My employer has purchased me an MSDN subscription which is where I downloaded the ISO I used for my install. 100% legit.

I had to ask as I have spent hours trying to help ppl only to find out they got Win7 from a torrent!

HAve you added any SW or HW in the last few days? Done any updates?

 

[richc46]

Try these easy things first:

Turn off A/V

Go to event viewer and look for errors (type event viewer in search)

Run A/V scan

Download and run, malwarebytes.

Thank you. I am running a malwarebytes scan now. Event Viewer indicates 10 critical errors in the last 24 hours:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

EVENT 41
TASK CATEGORY 63

My laptop has been plugged in this whole time, BTW.

Have not used this myself, just found out about it. Try it and then report back. Possibly, I helped you and you can help others with your findings.
Events and Errors Message Center: Advanced Search

 

[emptykaiba]

Malwarebytes reports that my computer had no malware. I installed a few things in the last few days. A visual c++ 2005 thing needed for a softphone I was using and I updated my video driver.

I have uninstalled the driver, the softphone app, and the c++ thing and my laptop seems stable. I am going to try installing things one at a time ahe nd figure out what is causing my problem.

I appreciate the help and suggestions.

Also, I ran memtestx86 and let it run for about 3 hours. In that time, it found over 200 errors. It did not specify what type of errors or the severity. Does any type of error showing up indicate I need new RAM? Also, does that program (memtest) ever finish the test?

 

[richc46]

Its suggeted that the test run overnight, about 6 hours. If it showed so many errors that is probably where the problem is.

Type event viewer in search and take a look at the errors that are reported.

 

[Darryl Licht]

Malwarebytes reports that my computer had no malware. I installed a few things in the last few days. A visual c++ 2005 thing needed for a softphone I was using and I updated my video driver.

I have uninstalled the driver, the softphone app, and the c++ thing and my laptop seems stable. I am going to try installing things one at a time ahe nd figure out what is causing my problem.

I appreciate the help and suggestions.

Also, I ran memtestx86 and let it run for about 3 hours. In that time, it found over 200 errors. It did not specify what type of errors or the severity. Does any type of error showing up indicate I need new RAM? Also, does that program (memtest) ever finish the test?

So after uninstalling your vid drivers the system is stable. Cool, glad I could help!

Memtest found errors... What made you run memtest, have you recently added memory? Have you had other issues that make you suspect memory?

 

[emptykaiba]

Malwarebytes reports that my computer had no malware. I installed a few things in the last few days. A visual c++ 2005 thing needed for a softphone I was using and I updated my video driver.

I have uninstalled the driver, the softphone app, and the c++ thing and my laptop seems stable. I am going to try installing things one at a time ahe nd figure out what is causing my problem.

I appreciate the help and suggestions.

Also, I ran memtestx86 and let it run for about 3 hours. In that time, it found over 200 errors. It did not specify what type of errors or the severity. Does any type of error showing up indicate I need new RAM? Also, does that program (memtest) ever finish the test?

So after uninstalling your vid drivers the system is stable. Cool, glad I could help!

Memtest found errors... What made you run memtest, have you recently added memory? Have you had other issues that make you suspect memory?

Yes, I updated my drivers to a different release and things have been stable. Thank you.

I ran memtest because I saw someone mention it in another thread and I was curious. I had several errors over the hours I let it run.

 

[Capt.Jack Sparrow]

I ran memtest because I saw someone mention it in another thread and I was curious. I had several errors over the hours I let it run.

If you had several Errors in Memtest then I'm afraid the problem is bad Memory. Make sure it place correctly on the MOBO clean the dust it with a dry cloth see whether that makes any difference if that fails better replace them.

Good Luck,
Captain