BSOD, Freeze, and Restart

[So1dier]

Hi, I just got my computer a week ago and built it myself, I was having issues with video and it freezing but I figured out my video card was bad so I bought a new one.

I've had my new video card for about 3 days now and the first 2 days it worked perfectly but today at a lan my computer got the BSOD once on Team Fortress 2, then while watching a video on youtube it froze once with looping audio, and now it randomly restarted. I was just watching a video and the screen went black and the next thing to appear on the screen was the boot up screen.

Does anyone know what is going on?




Edit:

Is Windows 7 . . .

- x86 (32-bit) or x64 ?
Windows 7 64 Bit Home Premium


- the original installed OS on the system?
??? Windows 7 is installed.


- an OEM or full retail version?
I bought it on newegg. The case has a note on the top saying
This OEM disk...


- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

I built the machine myself, and installed Windows 7 on the system after I built it.
It wasn't pre-installed on my hard drive.


- What is the age of system (hardware)?
10 days


- What is the age of OS installation (have you re-installed the OS?)
I reformatted once after I replaced my first video card that had hardware issues.
I reformatted about 4 days ago.

 

[JMH]

Hi, I just got my computer a week ago and built it myself, I was having issues with video and it freezing but I figured out my video card was bad so I bought a new one.

I've had my new video card for about 3 days now and the first 2 days it worked perfectly but today at a lan my computer got the BSOD once on Team Fortress 2, then while watching a video on youtube it froze once with looping audio, and now it randomly restarted. I was just watching a video and the screen went black and the next thing to appear on the screen was the boot up screen.

Does anyone know what is going on?

Hi So1dier and welcome

We need the actual dmp file created when your computer crashed. Use these instructions to find it and upload it to us.

http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Let us know if you need help

Jan

 

[So1dier]

I'm having trouble locating the minidump folder or file. I looked under C: Windows and can't find anything that says minidump. I also turned on show hidden files and folders but I can't find it.

 

[JMH]

I'm having trouble locating the minidump folder or file. I looked under C: Windows and can't find anything that says minidump. I also turned on show hidden files and folders but I can't find it.

So1dier,

See if this helps you.
Note the BSOD Dump & System File Collection app (EXE file) may take some time to run.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html


Jan.

 

[So1dier]

Just got the BSOD again. I wrote down the numbers on the BSOD Screen.

*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF80002EC2209, 0xFFFFF880009A99D8, 0xFFFFF880009A9240)

I just got BSOD again. This time it was completely different numbers and near the top it showed a line it didn't show before.

IRQL_GT_ZERO_AT_SYSTEM_SERVICE

 

[CarlTR6]

We definitely need the dumps.

 

[Capt.Jack Sparrow]

Hello,

It might be under C:\Windows a File called Memory.dmp if you didn't find it there mostly that option might have disabled

1. Go to Start and type in sysdm.cpl and press Enter
2. Click on the Advanced tab
3. Click on the Startup and Recovery Settings button
4. Ensure that Automatically restart is unchecked
5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Hope this helps,
Captain

 

[Capt.Jack Sparrow]

K, I'm making a new thread now with the dumps or w/e

No need just post the Dump files here !!

 

[So1dier]

Hello,

It might be under C:\Windows a File called Memory.dmp if you didn't find it there mostly that option might have disabled

1. Go to Start and type in sysdm.cpl and press Enter
2. Click on the Advanced tab
3. Click on the Startup and Recovery Settings button
4. Ensure that Automatically restart is unchecked
5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Hope this helps,
Captain

I checked the automatically restart box cause it was unchecked and selected the small memory dump(256 kb) in the dropdown box, but the rest was the same. Does any of the information I gave you in the attachment tell you anything?

 

[So1dier]

My computer crashed with those settings and I still don't see and memory.dmp or minidump file/folder.

 

[Jonathan_King]

Check this out: Tech Support Forum - View Single Post - Blue Screen of Death (BSOD) Posting Instructions

 

[So1dier]

Check this out: Tech Support Forum - View Single Post - Blue Screen of Death (BSOD) Posting Instructions

K, well I have to go to work so I'll look it up when I get home. Hopefully the attachment I made tells you something.

 

[Jonathan_King]

I can come up with nothing from the info provided.

Let's try some troubleshooting without the dmps though. From your first post, it sounds like a video card problem. Do you have another one you can test? Could you borrow one from a friend?

If not, a week-old computer should still be under warranty. I suggest taking it in to them and have them replace the video card.

 

[So1dier]

I can come up with nothing from the info provided.

Let's try some troubleshooting without the dmps though. From your first post, it sounds like a video card problem. Do you have another one you can test? Could you borrow one from a friend?

If not, a week-old computer should still be under warranty. I suggest taking it in to them and have them replace the video card.

Well my first video card(XFX) was bad so I bought a new one. Now I have the (ASUS)video card 5870. What are the odds I got 2 bad video cards?

 

[Jonathan_King]

How do you know the old card was bad? Could it be a bad motherboard slot making it seem as if the card is bad?

Could the bad card have fried a mobo slot? Is it possible that the power cable or PSU is bad?

 

[CarlTR6]

It's possible; stranger things have happened. But I would suspect the video drivers rather than the card itself.

 

[So1dier]

How do you know the old card was bad? Could it be a bad motherboard slot making it seem as if the card is bad?

Could the bad card have fried a mobo slot? Is it possible that the power cable or PSU is bad?

I tested the PSU at the geek squad in best buy. The PSU was fine. I switched out video cards and the other video card worked perfectly. No random pixilzation followed by computer freezing and driver fail messages. No freezing in the bios with pure blue screens, no freezing while playing games(striped bars across the screen with audio looping and computer freezing). So the video card they swapped out fixed it. So I bought a new video card(ASUS) and I'm not freezing in the bios or getting video errors, but now I'm getting blue screens... sigh.

 

[So1dier]

It's possible; stranger things have happened. But I would suspect the video drivers rather than the card itself.

I just updated the chipset driver for my motherboard to see if it would help. The one I was using was the one that came with the motherboard(on the disc). I also tried switching from the 10.6 driver to the 10.5 driver for the ATI HD 5xxx series cards. (For my 5870 card). So far I haven't gotten a blue screen but I have barely used my computer so I'll update you if I'm still getting blue screens or if that fixed it.



Edit : Nope my computer froze again so it didn't help. I have it on automatically restart now so I'm guessing it was a blue screen but I don't know.

 

[JMH]

Thanks for giving us a progress report.

Jan.

 

[CarlTR6]

It's possible; stranger things have happened. But I would suspect the video drivers rather than the card itself.

I just updated the chipset driver for my motherboard to see if it would help. The one I was using was the one that came with the motherboard(on the disc). I also tried switching from the 10.6 driver to the 10.5 driver for the ATI HD 5xxx series cards. (For my 5870 card). So far I haven't gotten a blue screen but I have barely used my computer so I'll update you if I'm still getting blue screens or if that fixed it.



Edit : Nope my computer froze again so it didn't help. I have it on automatically restart now so I'm guessing it was a blue screen but I don't know.

I had to try five different drivers for my NVidia card before I got the freezes to stop. The one I ended up using was not the latest and the greatest. I think it was the third one down on the list not counting the beta driver (which didn't work either).