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Windows 7: CD/DVD drives not recognised by W7

18 Jun 2010   #1
pacman10

Windows 7 64-bit
 
 
CD/DVD drives not recognised by W7

I recently upgraded my laptop from Windows XP 32-bit to Windows 7 64-bit and now have a dual-boot system. The Windows 7 system will not recognise the laptop's internal CD/DVD drive nor will it recognise an external CD/DVD drive (HP DVD420e) connected via USB.

Before installing Windows 7 I ran the compatibility scan and there was nothing to suggest that these drives were not compatible with Windows 7.

The Windows XP system still recognises both drives.

The Windows 7 Device Manager shows the internal CD/DVD drive as "HL-DT-ST DVDRAM GMA-4082N ATA Device" and reports under Device Status "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". For the external CD/DVD drive the Device Status is identical, i.e. "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

I searched for drivers for these devices without success. Specifically, HP reports that there is no Windows 7 64-bit device driver for their external HP DVD420e drive.

I find it a bit incredible that there are no Windows 7 drivers for these common or garden CD/DVD drives and suspect that the problem lies elsewhere, i.e. that the "....corrupted or missing driver...." might be a red herring.

I have checked the Windows 7 system files with SCANNOW and it reports that "Windows Resource Protection did not find any integrity violations".

I shut down the system, inserted the original Windows 7 DVD, and fired up the system anew to attempt a repair. No success. There was a lot of whirring from the internal CD/DVD drive, a message asked me whether I wanted to boot from the DVD, I answered 'Yes' but I didn't get the expected Windows 7 DVD screen asking me if I wanted to Repair the system or Install it. It simply started the normal installed Windows 7 system. So via this route the system seemed to be able to run the DVD/CD drive at startup but once the Windows 7 system was up and running it didn't recognise the internal CD/DVD drive.

Can anyone suggest the next diagnostic/therapeutic step ?

Paddy


My System SpecsSystem Spec
.
18 Jun 2010   #2
Adrian

 

Quote   Quote: Originally Posted by pacman10 View Post
I recently upgraded my laptop from Windows XP 32-bit to Windows 7 64-bit and now have a dual-boot system. The Windows 7 system will not recognise the laptop's internal CD/DVD drive nor will it recognise an external CD/DVD drive (HP DVD420e) connected via USB.

Before installing Windows 7 I ran the compatibility scan and there was nothing to suggest that these drives were not compatible with Windows 7.

The Windows XP system still recognises both drives.

The Windows 7 Device Manager shows the internal CD/DVD drive as "HL-DT-ST DVDRAM GMA-4082N ATA Device" and reports under Device Status "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". For the external CD/DVD drive the Device Status is identical, i.e. "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

I searched for drivers for these devices without success. Specifically, HP reports that there is no Windows 7 64-bit device driver for their external HP DVD420e drive.

I find it a bit incredible that there are no Windows 7 drivers for these common or garden CD/DVD drives and suspect that the problem lies elsewhere, i.e. that the "....corrupted or missing driver...." might be a red herring.

I have checked the Windows 7 system files with SCANNOW and it reports that "Windows Resource Protection did not find any integrity violations".

I shut down the system, inserted the original Windows 7 DVD, and fired up the system anew to attempt a repair. No success. There was a lot of whirring from the internal CD/DVD drive, a message asked me whether I wanted to boot from the DVD, I answered 'Yes' but I didn't get the expected Windows 7 DVD screen asking me if I wanted to Repair the system or Install it. It simply started the normal installed Windows 7 system. So via this route the system seemed to be able to run the DVD/CD drive at startup but once the Windows 7 system was up and running it didn't recognise the internal CD/DVD drive.

Can anyone suggest the next diagnostic/therapeutic step ?

Paddy
Welcome Pacman toWindows 7 Support Forum.
Your issue is: Existing OS is XP x86, installed OS7 X64 internal optical drive not working in OS 7 but does work in XP. No driver available for OS7. Is this correct?
My System SpecsSystem Spec
18 Jun 2010   #3
Adrian

 

Quote   Quote: Originally Posted by pacman10 View Post
The Windows 7 Device Manager shows the internal CD/DVD drive as "HL-DT-ST DVDRAM GMA-4082N ATA Device" and reports under Device Status "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". For the external CD/DVD drive the Device Status is identical, i.e. "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".
Paddy
We will attempt to trouble shoot the issue:
Begin the following steps and report back.
  • Access device manager and review your optical driver.
  • Are ther any caution yellow exclamation warnings?
  • Review driver profile if it exists.
Report your findings
My System SpecsSystem Spec
.

18 Jun 2010   #4
Adrian

 
Device Manager

See attached, device manager in Windows 7


Attached Thumbnails
CD/DVD drives not recognised by W7-device.png  
My System SpecsSystem Spec
18 Jun 2010   #5
pacman10

Windows 7 64-bit
 
 

Thanks for this rapid reply, Adrian.

Slight corrections: Existing OS is XP x86, installed OS7 X64 internal optical drive and external optical drive not working in OS 7 but both work in XP. Either no driver available for OS7 or I haven't been successful in finding it (as I say, I find it a little incredible that a powerful system like W7/64-bit doesn't have drivers for these commonplace optical drives and they didn't pop up in the pre-W7-installation scan for incompatibilities).

A P.S. I ran CHKDSK. It threw up two defective files which I couldn't recognise but the optical drives still don't work.

Paddy
My System SpecsSystem Spec
18 Jun 2010   #6
pacman10

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
See attached, device manager in Windows 7
[IMG]file:///C:/Users/Paddy/AppData/Local/Temp/moz-screenshot.png[/IMG]No caution yellow exclamation warnings?

Not sure where to find the Driver Profile

Opened up the device properties and couldn't find anything about a Driver Profile.

Paddy
My System SpecsSystem Spec
18 Jun 2010   #7
Adrian

 

Quote   Quote: Originally Posted by pacman10 View Post
Quote   Quote: Originally Posted by Adrian View Post
See attached, device manager in Windows 7
[IMG]file:///C:/Users/Paddy/AppData/Local/Temp/moz-screenshot.png[/IMG]No caution yellow exclamation warnings?

Not sure where to find the Driver Profile

Opened up the device properties and couldn't find anything about a Driver Profile.

Paddy
Are you able to perform screen capture of your device manager?
My System SpecsSystem Spec
18 Jun 2010   #8
pacman10

Windows 7 64-bit
 
 

Yes, but I've been trying unsuccessfully to post it here. It must be simple but........
My System SpecsSystem Spec
18 Jun 2010   #9
Adrian

 

Quote   Quote: Originally Posted by pacman10 View Post
Yes, but I've been trying unsuccessfully to post it here. It must be simple but........
Ok, look at this shot!
See the paper clip? I marked it for you in red, browse to the folder where you stored the image. Then upload and post.


Attached Thumbnails
CD/DVD drives not recognised by W7-shot.png  
My System SpecsSystem Spec
18 Jun 2010   #10
pacman10

Windows 7 64-bit
 
 

Thanks. Here it is.


Attached Images
CD/DVD drives not recognised by W7-optical-drive-device.png 
My System SpecsSystem Spec
Reply

 CD/DVD drives not recognised by W7




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