New
#1
Windows 7 Home Premium 64 bit not working
Hello guys
I have a problem with my new laptop since Monday.
The laptop was working perfectly since bought just before Christmas. On Monday explorer was very slow and I couldn't close it through Task Manager so I restart the laptop manually and since then windows didn't want to start. It was stopping on the user login page, however the log in option was not showing. The disk light was switched off after few minutes. So I put in recovery disk, however it was unable to recover. It was doing exactly the same thing as before.
Then I used the windows installation disk. Started with recovering but didn't work and then with installation.
During installation following error was shown:
The file or directory D:\Users is corrupt and unreadable. Please run the Chkdisk utility.
Then followed when pressed OK with error code: 0x80070570.
When turning on the laptop without the CD, the message saying that the device is not connected to my computer.
File: \Boot\BCD
status: 0xc00000e9
But I think this message is showing because in the advance options I changed in BOOT to star with CD not with hard drive.
Can you please tell me how to perform Chkdisk?
And the steps I should follow to ensure that everything will be fine and I will be able to use this laptop again.
Really appreciate your help.
Marta
My laptop specifications:
Samsung RV510-A02
Windows 7 Home Premium 64b
VRAM: Shared
Memory: 3GB
HDD: 320GB
ODD: Super Multi Dual Layer (SATA)