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Windows 7: error downloading troubleshooter

25 Jan 2010   #21
Taranis

Windows 7
 
 

I have the same trouble .. worked fine the other day .. I will be interested in any news regarding this.

I tried this link I found at AVG FREE website thinking that it could possible be either the antivirus or firewall. as some one mentioned. At the moment I am using Avira so I was checking out AVG
http://test.update.microsoft.com/win...tadefault.aspx

I get a message after doing a "Diagnose Connection Problems" after failing to connect to the
site...

the message I get back
"Your Computer appears to be correctly configured , but the device or resource (Test.Update.Microsoft.com) is not responding"

I have no idea if they are related but I thought I would add this that may have an idea ..


My System SpecsSystem Spec
.
25 Jan 2010   #22
philag1

7 64 bit
 
 

http://test.update.microsoft.com/win...tadefault.aspx
this link fails in the same maner you have described for me as well. However it would be more usefull if one of you people reading this not having any issues with there troubleshooter applets would test this link and report back here. In the mean time Taranis and the rest of you reading this I will post Microsoft's responce to my support ticket when I recieve it.
My System SpecsSystem Spec
25 Jan 2010   #23
Taranis

Windows 7
 
 

its working for me now after following this
In Windows 7 or Vista's Start Menu search Bar, type Run and hit enter.
Next type the following, one after the other and click OK after each.

regsvr32 jscript
regsvr32 vbscript
regsvr32 /i mshtml

This will probably help you.

the link is below


Windows Update Page Is Blank.


except for the last one
here I get an error "DLL registry server not found
My System SpecsSystem Spec
.

25 Jan 2010   #24
philag1

7 64 bit
 
 

will check your info out taranis after work tonight.

this is what is probalbly a canned responce i got from Microsoft and I will look at it tonight as well.

Hi Philip,
Thank you for contacting Microsoft Windows Email technical Support. My name is Rajkiran, and I would be happy to assist you. For reference, here is your service request number 1123330438.
From your description, I understand that the computer displays an error message"0x80091007" .whenever you are trying to run fix problems with Windows Update and Check for Performance issues. This issue seems to have occurred because of the online network connection.
I understand the inconvenience you have experienced. Please be assured that we will do our best in assisting you with this issue. During the course of troubleshooting, if we find that we require assistance from other department, I will guide you accordingly.
Please follow these steps, and do contact us if you have any questions.
Step 1:-
Try accessing"fix problems with Windows Update" and "Check for Performance issues" from the below locations:
1. Click on Start and then click on Computer.
2. Try running fix problems with Windows Update from the below location:
3. C: \Windows \Diagnostics\System\Windows update\Diagpackage.diagpkg
4. Double click on Diagpackage.diagpkg to run fix problems with Windows Update.
5. Try running Check for Performance issues (Performance troubleshooter) from the below location:
C: \Windows \Diagnostics\System\Performance\Diagpackage.diagpkg
Check if the issue has resolved. If the issue still persists then please follow step2.
Step 2:-
Let us try to reset WINSOCK, IPv4 TCP/IP, and IPv6 TCP/IP stack.

Please click on Start and All Programs and then Accessories.


1. From the list select "cmd". Right click on "cmd" and then choose Run as administrator.
2. At the command prompt window, type the following commands:
3. netsh winsock reset catalog and hit Enter that resets WINSOCK entries to installation defaults.
4. netsh int ipv4 reset reset.log and hit enter that resets IPv4 TCP/IP stack to installation defaults.
5. netsh int ipv6 reset reset.log and hit enter resets IPv6 TCP/IP stack to installation defaults.
6. Restart the computer.
If Step 2 does not resolve the issue, please proceed with Step 3.

Step3:
Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
1. Turn off the modem, router, and computer.
2. Connect the modem to the router's WAN/Internet port.
3. Connect the computer to one of the router's LAN/Network ports.
4. Turn on the modem, wait for a steady connect light.
5. Turn on the router, wait for two minutes.
6. Boot the computer.
7. When the computer is completely booted, check if the issue persists.

Step 4:-
In order to isolate the issue, please start the computer in safe mode with networkingand try to access performance troubleshooter:
Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.
1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Click the Start button, click the arrow next to the Shut Down button , and then click Restart.
3. Do one of the following:
If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
4. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode with networkingoption you want, and then press Enter.
5. Log on to your computer with a user account that has administrator rights.
Then try to open the performance trouble shooter.

Did this troubleshooting resolve the issue?
Please reply to us on the status after performing these steps. Your reply is very important for us to understand if this issue has been resolved. If the issue remains unresolved and if any error message pops-up while performing the above steps, please reply to this mail with the specific error message (If possible) for further research. We'll respond in the next 24 Hours once we get a reply from you.
Note-
My System SpecsSystem Spec
26 Jan 2010   #25
philag1

7 64 bit
 
 

Issue is resolved. See my previous post. After following the steps listed below only, not any of the steps beyound this point, I checked all troubleshooters and found them all working normaly again. Because I saw a brief check online for the most recent troubleshooter I can only assume this may have cleared whatever bottleneck it was I had. Take care till next time all.

Step 1:-
Try accessing"fix problems with Windows Update" and "Check for Performance issues" from the below locations:

1. Click on Start and then click on Computer.
2. Try running fix problems with Windows Update from the below location:
3. C: \Windows \Diagnostics\System\Windows update\Diagpackage.diagpkg
4. Double click on Diagpackage.diagpkg to run fix problems with Windows Update.
My System SpecsSystem Spec
26 Jan 2010   #26
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by philag1 View Post
Issue is resolved. See my previous post. After following the steps listed below only, not any of the steps beyound this point, I checked all troubleshooters and found them all working normaly again. Because I saw a brief check online for the most recent troubleshooter I can only assume this may have cleared whatever bottleneck it was I had. Take care till next time all.

Step 1:-
Try accessing"fix problems with Windows Update" and "Check for Performance issues" from the below locations:
1. Click on Start and then click on Computer.
2. Try running fix problems with Windows Update from the below location:
3. C: \Windows \Diagnostics\System\Windows update\Diagpackage.diagpkg
4. Double click on Diagpackage.diagpkg to run fix problems with Windows Update.
Glad to here you got it solved and thanks for posting back.
My System SpecsSystem Spec
Reply

 error downloading troubleshooter




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