will check your info out taranis after work tonight.
this is what is probalbly a canned responce i got from Microsoft and I will look at it tonight as well.
Hi Philip,
Thank you for contacting Microsoft Windows Email technical Support. My name is Rajkiran, and I would be happy to assist you. For reference, here is your service request number 1123330438.
From your description, I understand that the computer displays an error message"0x80091007" .whenever you are trying to run fix problems with Windows Update and Check for Performance issues. This issue seems to have occurred because of the online network connection.
I understand the inconvenience you have experienced. Please be assured that we will do our best in assisting you with this issue. During the course of troubleshooting, if we find that we require assistance from other department, I will guide you accordingly.
Please follow these steps, and do contact us if you have any questions.
Step 1:-
Try accessing"fix problems with Windows Update" and "Check for Performance issues" from the below locations:
1. Click on Start and then click on Computer.
2. Try running fix problems with Windows Update from the below location:
3. C: \Windows \Diagnostics\System\Windows update\Diagpackage.diagpkg
4. Double click on Diagpackage.diagpkg to run fix problems with Windows Update.
5. Try running Check for Performance issues (Performance troubleshooter) from the below location:
C: \Windows \Diagnostics\System\Performance\Diagpackage.diagpkg
Check if the issue has resolved. If the issue still persists then please follow step2.
Step 2:-
Let us try to reset WINSOCK, IPv4 TCP/IP, and IPv6 TCP/IP stack.
Please click on Start and All Programs and then Accessories.
1. From the list select "cmd". Right click on "cmd" and then choose Run as administrator.
2. At the command prompt window, type the following commands:
3. netsh winsock reset catalog and hit Enter that resets WINSOCK entries to installation defaults.
4. netsh int ipv4 reset reset.log and hit enter that resets IPv4 TCP/IP stack to installation defaults.
5. netsh int ipv6 reset reset.log and hit enter resets IPv6 TCP/IP stack to installation defaults.
6. Restart the computer.
If Step 2 does not resolve the issue, please proceed with Step 3.
Step3:
Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
1. Turn off the modem, router, and computer.
2. Connect the modem to the router's WAN/Internet port.
3. Connect the computer to one of the router's LAN/Network ports.
4. Turn on the modem, wait for a steady connect light.
5. Turn on the router, wait for two minutes.
6. Boot the computer.
7. When the computer is completely booted, check if the issue persists.
Step 4:-
In order to isolate the issue, please start the computer in safe mode with networking and try to access performance troubleshooter:
Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.
1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Click the Start button, click the arrow next to the Shut Down button , and then click Restart.
3. Do one of the following:
· If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
· If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
4. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode with networking option you want, and then press Enter.
5. Log on to your computer with a user account that has administrator rights.
Then try to open the performance trouble shooter.
Did this troubleshooting resolve the issue?
Please reply to us on the status after performing these steps. Your reply is very important for us to understand if this issue has been resolved. If the issue remains unresolved and if any error message pops-up while performing the above steps, please reply to this mail with the specific error message (If possible) for further research. We'll respond in the next 24 Hours once we get a reply from you.
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