error downloading troubleshooter

[philag1]

When I open the troubleshooter in windows 7 64 bit and click on "Check for performance issues" I get "An error occured while downloading the troubleshooter". The message / problem also occurs when I click and try to run "Fix problems with windows update". I do not have any problems relating to either of these troubleshooters as I am only trying to familiarize myself with the various tools as I repair my own and others computers. However Now I have a problem. The tools don't run. Can anyone help get them going. Thanks

 

[derekimo]

Welcome philag1,
What A/V and firewall are you using, Just wondering if that might be interfering somehow.
You could run an sfc /scannow to check if there are any corrupt files. Here's a tutorial on that, http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[philag1]

Microsoft security essentials I will start the sfc /scannow and reply my result

 

[derekimo]

Microsoft security essentials I will start the sfc /scannow and reply my result

O.K. The A/V was just a guess, I thought maybe a firewall too, anyway let us know how that turns out.

 

[philag1]

windows firewall . Also, I tried the remainder of the troubleshooters: Audio, internet connection, Display aero effects, etc... and the rest are functioning normal
.sfc /scannow is 78% complete and I will post results

 

[philag1]

no integrity violations in the sfc /scannow scan . "An error occured while downloading the troubleshooter". Downloading the troubleshooter is an interesting choice of words .

 

[philag1]

Turned off the firewall temporarily to test and recieved the same message.

 

[derekimo]

Yeah, That is an interesting choice isn't it.
I don't know if this makes a difference but do you have the box checked at the bottom of the troubleshooting page, to download the latest troubleshooting tips.

Also is windows update working?

 

[philag1]

view error details list is as follows:
Package ID: performance diagnostic
Path: non-local path
error code: 0x80091007
Source: Download
user: is my user name
Context: Elevated

 

[philag1]

yes

 

[philag1]

just tried windows update and it suceeded and yes I have ticked the get the most up-to-date troubleshooters etc.. I will do a search for windows online troubleshooting service

 

[derekimo]

Well here's what I found for that error code,
Error code 0x80091007

Not exactly an easy fix, if it is one.

You could try a repair install, http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R you don't lose anything it just gives you a fresh start.

 

[philag1]

I have noted that on the left pain ( of the troubleshooter) there is a link for " view all" giving you a list view of all availiable troubleshooters and that my issues are listed as online . So far this little extra clue has not given my the sulution but should help to get me there eventualy.

 

[philag1]

opps we crossed paths
I will use you link

 

[derekimo]

Here's what mine looks like,

 

[philag1]

Interesting that error code Error 0x80091007 shows up more than once in a search. for example your link referrs to "Configuration Manager 2007" (wrong year for win 7 and is suspect) and refers to this path {System Center Configuration Manager / Site Database / Computer Management / Software Updates } now 7 has computer management and I have just been through it but I find no referance to "Software updates" or related. Also the path listed to computer management doesn't exist. System Center Configuration Manager does not exist.

 

[philag1]

heres mine. they are similar. performance troubleshooter is definately online and the error code is tied in, but the technet info doesn't ad up for me. I am not able to tie it to win 7 in any way. Course some times ya gatta smake me with it.

 

[derekimo]

Interesting that error code Error 0x80091007 shows up more than once in a search. for example your link referrs to "Configuration Manager 2007" (wrong year for win 7 and is suspect) and refers to this path {System Center Configuration Manager / Site Database / Computer Management / Software Updates } now 7 has computer management and I have just been through it but I find no referance to "Software updates" or related. Also the path listed to computer management doesn't exist. System Center Configuration Manager does not exist.

Yeah but the guy in that link I gave you is using 7 home premium, that post is only 18 hours old. But that is also why I said IF it is a fix.

I would try the repair install. Unless you want to wait and see if someone else has got a better answer for you.

 

[philag1]

thanks for your time. Sweat! I will check this tommorrow. I am sending in a support thingy to microsoft at this time. We get entertained by the strangest things, Yes? Later

 

[derekimo]

thanks for your time. Sweat! I will check this tommorrow. I am sending in a support thingy to microsoft at this time. We get entertained by the strangest things, Yes? Later

Alright, Let us know how it goes.

We get entertained by the strangest things, Yes?

Yes.Later.