Audio jack for headphones not being found


  1. Posts : 3
    Windows 7 ultimate x64
       #1

    Audio jack for headphones not being found


    Hello. I have been using my TurtleBeach EarForce P11 headset for a long time and just yesterday, they stopped working. After a long time of looking in to it and trying to find the problem, I found out what's wrong. Please see pictures below



    The audio jack is meant to be recognized on my TurtleBeach headset, not the Realtek HD audio. I don't know how to change it so that the audio jack is recognized on my turtlebeach headset. I currently get no sound through my headphones because of this. The headphones are enabled and set as my default device. I have searched around for a while trying to look for a fix to the problem and so far, nothing works. Any help would be very greatly appreciated. Thanks
    Attached Thumbnails Attached Thumbnails Audio jack for headphones not being found-1.png   Audio jack for headphones not being found-2.png   Audio jack for headphones not being found-3.png  
    Last edited by Anamex; 03 Jun 2014 at 17:35.
      My Computer


  2. Posts : 8,137
    Windows 10 64 bit
       #2

    Your pictures are not showing up.

    Here is how to post screen shots on this forum: Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 3
    Windows 7 ultimate x64
    Thread Starter
       #3

    fireberd said:
    Your pictures are not showing up.

    Here is how to post screen shots on this forum: Screenshots and Files - Upload and Post in Seven Forums
    Thank you. It has been edited
    Last edited by Anamex; 03 Jun 2014 at 19:34.
      My Computer


  4. Posts : 8,137
    Windows 10 64 bit
       #4

    Try an uninstall/reinstall of the headset and see if that fixes it.

    Connect the headset to the USB, then go to the Device Manager, RIGHT click on the entry for the headset and then LEFT click "Uninstall". If it asks to uninstall the driver, DO NOT uninstall the driver. Disconnect the headset then restart the PC. After Windows has started, connect the headset and Windows should detect it and reinstall it. If there were any Windows corruptions with the headset, this will fix it.
      My Computer


  5. Posts : 3
    Windows 7 ultimate x64
    Thread Starter
       #5

    fireberd said:
    Try an uninstall/reinstall of the headset and see if that fixes it.

    Connect the headset to the USB, then go to the Device Manager, RIGHT click on the entry for the headset and then LEFT click "Uninstall". If it asks to uninstall the driver, DO NOT uninstall the driver. Disconnect the headset then restart the PC. After Windows has started, connect the headset and Windows should detect it and reinstall it. If there were any Windows corruptions with the headset, this will fix it.
    Thank you so much, I now have sound. However, there's still a problem. The sound quality is really poor (to the point where I can't even hear words in a song) and when I look at the properties for the headset, it still says no jack information available, despite my audio jack for the headset being plugged in. How can I get it so that the audio jack is used for my headset? It has somehow changed
      My Computer


  6. Posts : 8,137
    Windows 10 64 bit
       #6

    Its showing it as a "generic USB Audio" which may be the problem. However, I don't know how you fix that, unless Turtle Beach has drivers.
      My Computer


 

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