Solved 0x80070017 cyclic redundancy check error after I/O device error

[pervigilis]

I have a Fujitsu Siemens Amilo Pi 2515 running Windows 7 Pro 32 bit with an Intel Core Duo T5450 @1.67 GHz with 2 GB of RAM. This is a second computer, not the one registered in my profile.

I was hoping to take the Windows 10 upgrade but I will not do this before backing up the computer with a system image. I first tried to back it up to a Seagate 2 Tb Expansion Desktop drive which is pretty new and i have successfully created a system image on it for my other computer using Acronis True Image 2015.

I only have the 1 computer license for Acronis and I don't particularly want to get another for this machine. Windows Backup should work. When I first tried to cack up to the 2Tb drive I got the error "the request could not be performed because of a I/O device error. I tried twice. Each time the backup runs through to completion but finishes with this error.

I have another smaller Seagate 500 GB external drive, so I tried to run the backup to it. This backup also ran to conclusion then dumped the 0x80070017 CRC error.

I have read other threads with this error but, having just had help with a different problem on my Acer 4810T (being a problem with Windows not genuine messages) where I was advised to submit a new thread rather than act on suggestions in other threads, I thought I should do that with this problem.

Despite the I/O error, there are backup files on the Seagate 2TB drive in 148 zipped folders taking up 25.8 GB of space. There is 62.9 GB used on C: drive out of 91.4 capacity. The D: drive has nothing on it it though it shows 102 MB used out of 45.7 GB capacity.

Despite the CRC error, the 500 GB Seagate drive also has 2 VHD files in a backup folder representing the C and D drives content @ 67,701,062 KB and 110,713 KB respectively

In each case, after the backups finish, the backup program keeps saying try to run it again.

Advice would be much appreciated.

pervigilis

 

[Boozad]

The I/O error could pertain to the C: drive itself, it may not necessarily be the external HDD that's throwing up that error. You could try the alternative of creating an image with Macrium Reflect linked in my signature to see if that works.

 

[pervigilis]

I'm going to be away for a few days and I may not get back to this till early next week. Thanks for the suggestion though, Boozad.

I am downloading the free trial version now but don't think I have time to run it. Will see.

It just annoys me that the Microsoft backup system always seems to have problems. That is why I bought Acronis for my other laptop at the suggestion of another 7 guru.

pervigilis

 

[pervigilis]

Hi Boozad

Yesterday, when back looking at the problem in this thread, I decided to run chkdsk on my C: and D: drives before taking any other action. I should have done this before asking my question, sorry. After a couple or three hours running these checks, I retried Windows backup and successfully created a system image. I already had created a Win 7 32 bit recovery disc so all good now and no immediate requirement to set up Macrium.

thanks - I'll close this thread now.
pervigilis

 

[Boozad]

Glad to hear you got your issue sorted.