A problem caused the program to stop

[samersalem]

hey that is so cool that u are interesting to help us . God Bless ur life
i have a problem too that i wish u can help me with.
i have new great computer but i have problems with Games. when i download a game it still work just to level 2 and then the windows stop it.
i dont know why.
maybe u can help me after seeing the pic?
i have download James Bond Game , i started to play then windows stoped it
this is the pic
View attachment 112751
and i downloded Medal Of Honor too with the same problem.i started playing the game and i finished level 1 then windows stoped the game
this is the pic
View attachment 112752

i really wish u can help me
thank u very much and i love ur windows
God Bless u

 

[samersalem]

please y no body answer me????
i need help please!!!

 

[usasma]

Please post the information from this topic even though you're not reporting a BSOD: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[samersalem]

thank you for responding God Bless u
and thanks for ur help
this is the BSOD
View attachment 113529

i'm using windows 32 bit
an OEM
new computer new system. 10/2010

 

[samersalem]

i forgot to say also that when the windows stop the game there is massage saying this is not the screen optimal resolution??

please help

 

[samersalem]

please dont ignore me!

 

[Jonathan_King]

Patience...John is currently offline, but I'm sure he'll be back before too long.

I don't know what John had in mind when he requested that file, but until he returns, I suggest that you install these updated Intel Graphics drivers:

02/20/2010 18:24:28    C:\Windows\system32\DRIVERS\igdkmd64.sys

Also, install these updated Realtek NIC drivers: http://218.210.127.131/downloads/do...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

11/27/2009 11:45:07    C:\Windows\system32\DRIVERS\Rt64win7.sys

Where are these games coming from? What store or website?

 

[samersalem]

thanks very much for ur interesting brother
i download the games from ÇáÚÇÈ ßÇãáÉ
its an arabic website (i'm a christian arab)
i installed the updated Realtek but the problem still exist
what should i do?

 

[usasma]

Primarily I look at:
perfmon report
MSINFO32 report
systeminfo.txt report
$evtx_app_dump.txt
$evtx_sys_dump.txt

Most often the last 2 will give clues as to what's going wrong inside the OS.
It's not 100% reliable, but we can always force dump files with the crashing process using one of H2SO4's posts.

From MSINFO32, the MOH crashes blame igdumd32.dll - which is a LDDM User Mode Driver for Intel(R) Graphics Technology. This raises 2 questions:
- is the graphics card on your laptop certified for use with these games?
- have you updated your graphics drivers from the Intel Download Center recently (NOT the HP website)? Most of the graphics files on your system date from Feb 2010.

I would suggest:
- downloading fresh graphics drivers from http://downloadcenter.intel.com
- uninstalling the current graphics drivers from your system
- installing the freshly downloaded drivers
- test to see if that fixes the crashes during the games (presuming that the games are certified with your graphics card).

Also update the network drivers as Jonathan_King has also suggested.

If that doesn't fix it, then I'd suggest the following (just a hunch on my part):
- uninstall Macromedia Flash as it is causing some issues on your system.
-

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: KB Article Not Found
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the crashes

If this doesn't work, post back and we'll get more aggressive.

 

[samersalem]

i can't believe it!!!!
it workedddd
thankssss so much guys
i love ur windows and i'm so thanksfull to ur attention and ur work
thanks from all my heart
God bless ur life +++

 

[Jonathan_King]

Glad it's working now, was it the graphics driver update that did it?