Solved Audio Jack not working, but USB Audio is.

wildilwh09

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My self built computer recently had a change of motherboard, I now have a Asrock N68C-GS FX.

The front cases' and computers back audio jack are not working, I have tried numerous headphones and speakers.

However my USB headset works perfectly. My drivers are all up to date, I'm struggling to think a reason why it's not working.

Any help greatly appreciated.

Thanks, lee.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD FX(tm)-4100 Quad-Core Processor8.00 GBAMD Radeon HD 7800 Series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
Windows 7 Home Premium x64
CPU
AMD FX(tm)-4100 Quad-Core Processor
Motherboard
ASRock N68C-GS FX
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7800 Series
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366 x 768 x 60 hertz
Hard Drives
2TB
PSU
usp
Case
CiT Vantage Type-R Gaming Case with HD Audio, 4 Fans, Card R
Cooling
4/5 Fans
Keyboard
Microsoft Sidewinder x4
Mouse
Perixx MX-2000
Internet Speed
30 Mbps
Antivirus
N/A
Browser
Google Chrome
Other Info
I am eating nachos now
I would check your motherboards connectors, check your manual for audio connections
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo8.00 GB DDR3 1600MhzMSI Gaming X GTX 1070
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dude Build
OS
Windows 10 Pro X64
CPU
Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo
Motherboard
MSI Z77A-G45 Gaming
Memory
8.00 GB DDR3 1600Mhz
Graphics Card(s)
MSI Gaming X GTX 1070
Sound Card
Realtek High Definition
Monitor(s) Displays
Dell S23O9W, HP L1710
Screen Resolution
DELL-1920 x 1080 HP-1280 x1024
Hard Drives
Crucial m4 256 SSD, WD 7200RPM 500GB WD 1TB
PSU
Seasonic X650 GOLD
Case
Zalman Z12
Cooling
Antec Kuhler 920
Keyboard
Logitech
Mouse
MSI DS100 Interceptor
Internet Speed
50 down and 5 up
Antivirus
MSE
Browser
Chrome, IE 11
Other Info
Logitech X-620 Speakers
Did you check the default in 'Playback Devices'. Maybe it needs to be changed.
 

My Computer My Computer

At a glance

Vista, Windows7, Mint Mate, Zorin, Windows 8from 1.6GHz Duo to i7
Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
Do you have the front panel usb connectors connected to the mobo usb headers and that they are the right headers?

Are you sure you have all your mobo drivers installed, including the chipset driver?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitAMD Phenom II X4 965 Black EditionGSkill 4 X 2 GB PC 8500XFX Radeon HD 6790 D
Computer Manufacturer/Model Number
Custom built
OS
Windows 7 Ultimate 64 bit
CPU
AMD Phenom II X4 965 Black Edition
Motherboard
Gigabyte GA-MA790X-DS4
Memory
GSkill 4 X 2 GB PC 8500
Graphics Card(s)
XFX Radeon HD 6790 D
Sound Card
On board RealTek HD
Monitor(s) Displays
Dual monitors:Samsung SyncMaster S20B300
Screen Resolution
1600 X 900
Hard Drives
Seagate Barracuda 1TB (primary)
Seagate Barracuda 2 X 320 GB
PSU
Ultra X4 750 watt fully modular
Case
Thermaltake Overseer RX 1 full tower
Cooling
Core-Contact 92 mm CPU Cooler
Keyboard
Logitech G510
Mouse
Razor DeathAdder
Internet Speed
50/5 Mbps UL/DL
Other Info
Optical: Super Muliti DVD burner w/lightscribe, Hauppauge WinTV HVR-1800
My motherboard is correctly set up, as I have had it checked of numerous people. When I click playback devices, neither jacks recognize any playback devices being installed, but when I plug my USB headset in it does.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD FX(tm)-4100 Quad-Core Processor8.00 GBAMD Radeon HD 7800 Series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
Windows 7 Home Premium x64
CPU
AMD FX(tm)-4100 Quad-Core Processor
Motherboard
ASRock N68C-GS FX
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7800 Series
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366 x 768 x 60 hertz
Hard Drives
2TB
PSU
usp
Case
CiT Vantage Type-R Gaming Case with HD Audio, 4 Fans, Card R
Cooling
4/5 Fans
Keyboard
Microsoft Sidewinder x4
Mouse
Perixx MX-2000
Internet Speed
30 Mbps
Antivirus
N/A
Browser
Google Chrome
Other Info
I am eating nachos now
Filling out your specs using the link in my sig, and posting a screenshot of device manager will help us help you.
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo8.00 GB DDR3 1600MhzMSI Gaming X GTX 1070
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dude Build
OS
Windows 10 Pro X64
CPU
Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo
Motherboard
MSI Z77A-G45 Gaming
Memory
8.00 GB DDR3 1600Mhz
Graphics Card(s)
MSI Gaming X GTX 1070
Sound Card
Realtek High Definition
Monitor(s) Displays
Dell S23O9W, HP L1710
Screen Resolution
DELL-1920 x 1080 HP-1280 x1024
Hard Drives
Crucial m4 256 SSD, WD 7200RPM 500GB WD 1TB
PSU
Seasonic X650 GOLD
Case
Zalman Z12
Cooling
Antec Kuhler 920
Keyboard
Logitech
Mouse
MSI DS100 Interceptor
Internet Speed
50 down and 5 up
Antivirus
MSE
Browser
Chrome, IE 11
Other Info
Logitech X-620 Speakers
Sorry for the late reply, I have updated my Specs.
 

Attachments

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    Untitled.png
    12.8 KB · Views: 6

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD FX(tm)-4100 Quad-Core Processor8.00 GBAMD Radeon HD 7800 Series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
Windows 7 Home Premium x64
CPU
AMD FX(tm)-4100 Quad-Core Processor
Motherboard
ASRock N68C-GS FX
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7800 Series
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366 x 768 x 60 hertz
Hard Drives
2TB
PSU
usp
Case
CiT Vantage Type-R Gaming Case with HD Audio, 4 Fans, Card R
Cooling
4/5 Fans
Keyboard
Microsoft Sidewinder x4
Mouse
Perixx MX-2000
Internet Speed
30 Mbps
Antivirus
N/A
Browser
Google Chrome
Other Info
I am eating nachos now
Can you right click high definition audio device and show the properties/driver tab
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo8.00 GB DDR3 1600MhzMSI Gaming X GTX 1070
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dude Build
OS
Windows 10 Pro X64
CPU
Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo
Motherboard
MSI Z77A-G45 Gaming
Memory
8.00 GB DDR3 1600Mhz
Graphics Card(s)
MSI Gaming X GTX 1070
Sound Card
Realtek High Definition
Monitor(s) Displays
Dell S23O9W, HP L1710
Screen Resolution
DELL-1920 x 1080 HP-1280 x1024
Hard Drives
Crucial m4 256 SSD, WD 7200RPM 500GB WD 1TB
PSU
Seasonic X650 GOLD
Case
Zalman Z12
Cooling
Antec Kuhler 920
Keyboard
Logitech
Mouse
MSI DS100 Interceptor
Internet Speed
50 down and 5 up
Antivirus
MSE
Browser
Chrome, IE 11
Other Info
Logitech X-620 Speakers
If you are using the windows driver, I recommend you use the driver from asrock

:ar: Asrock Drivers

asrock audio.png
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo8.00 GB DDR3 1600MhzMSI Gaming X GTX 1070
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dude Build
OS
Windows 10 Pro X64
CPU
Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo
Motherboard
MSI Z77A-G45 Gaming
Memory
8.00 GB DDR3 1600Mhz
Graphics Card(s)
MSI Gaming X GTX 1070
Sound Card
Realtek High Definition
Monitor(s) Displays
Dell S23O9W, HP L1710
Screen Resolution
DELL-1920 x 1080 HP-1280 x1024
Hard Drives
Crucial m4 256 SSD, WD 7200RPM 500GB WD 1TB
PSU
Seasonic X650 GOLD
Case
Zalman Z12
Cooling
Antec Kuhler 920
Keyboard
Logitech
Mouse
MSI DS100 Interceptor
Internet Speed
50 down and 5 up
Antivirus
MSE
Browser
Chrome, IE 11
Other Info
Logitech X-620 Speakers
Here is the screen shot, I will download the driver now
 

Attachments

  • Untitled.png
    Untitled.png
    9.9 KB · Views: 3

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD FX(tm)-4100 Quad-Core Processor8.00 GBAMD Radeon HD 7800 Series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
Windows 7 Home Premium x64
CPU
AMD FX(tm)-4100 Quad-Core Processor
Motherboard
ASRock N68C-GS FX
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7800 Series
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366 x 768 x 60 hertz
Hard Drives
2TB
PSU
usp
Case
CiT Vantage Type-R Gaming Case with HD Audio, 4 Fans, Card R
Cooling
4/5 Fans
Keyboard
Microsoft Sidewinder x4
Mouse
Perixx MX-2000
Internet Speed
30 Mbps
Antivirus
N/A
Browser
Google Chrome
Other Info
I am eating nachos now
You sir a genius thank you. What I did to fix was download my motherboards sound driver as I had my windows sound driver installed. Just as "Dude" told me to.

Thanks, greatly appreciated. Lee.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD FX(tm)-4100 Quad-Core Processor8.00 GBAMD Radeon HD 7800 Series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
Windows 7 Home Premium x64
CPU
AMD FX(tm)-4100 Quad-Core Processor
Motherboard
ASRock N68C-GS FX
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7800 Series
Sound Card
(1) AMD High Definition Audio Device (2) High Definition A
Screen Resolution
1366 x 768 x 60 hertz
Hard Drives
2TB
PSU
usp
Case
CiT Vantage Type-R Gaming Case with HD Audio, 4 Fans, Card R
Cooling
4/5 Fans
Keyboard
Microsoft Sidewinder x4
Mouse
Perixx MX-2000
Internet Speed
30 Mbps
Antivirus
N/A
Browser
Google Chrome
Other Info
I am eating nachos now
Glad it worked Lee :thumbsup: It always is better to use your motherboards driver for on board sound.
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo8.00 GB DDR3 1600MhzMSI Gaming X GTX 1070
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dude Build
OS
Windows 10 Pro X64
CPU
Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo
Motherboard
MSI Z77A-G45 Gaming
Memory
8.00 GB DDR3 1600Mhz
Graphics Card(s)
MSI Gaming X GTX 1070
Sound Card
Realtek High Definition
Monitor(s) Displays
Dell S23O9W, HP L1710
Screen Resolution
DELL-1920 x 1080 HP-1280 x1024
Hard Drives
Crucial m4 256 SSD, WD 7200RPM 500GB WD 1TB
PSU
Seasonic X650 GOLD
Case
Zalman Z12
Cooling
Antec Kuhler 920
Keyboard
Logitech
Mouse
MSI DS100 Interceptor
Internet Speed
50 down and 5 up
Antivirus
MSE
Browser
Chrome, IE 11
Other Info
Logitech X-620 Speakers
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