Backup fails with error 0x8007007B

[SIW2]

Try running Windows System Image from the command line.

That way, you can select any partition(s) to image, and any location to store the image:

I did it like this:

Open an elevated cmd and type

C:\windows\system32>WBADMIN START BACKUP -BACKUPTARGET:G: -INCLUDE:C: -QUIET

That will make a backup image of C and store it on G.

If you repeat it - or set up a scheduled task - successive backups will be incremental.

Restore from the boot disc as usual - it will restore to the same offset - you can't restore anywhere else - again , as usual with Windows backup.

Still nothing? No answers? Vista didn't even get this error, so why is Windows 7 getting it?
And I like Windows 7 soooo much better than I did Vista!

 

[Cavsfan]

Guys might I suggest you also search here. There is some possibilities here Windows complete PC backup error 0x8007007b - Vista Forums


Ken J+

Thanks Ken!
But I have already been there. If you look at my post #17 on this thread, you will see
the solution that the link you provided suggests. That isn't what is causing this problem.
But, thanks for trying!

 

[Cavsfan]

Hi Cavsfan,
You are quite right,the backup system is or should be an integral part of Windows 7 Home Premium.
I have pretty well the same problem using the 32-bit system, Windows 7 Home premium in my case was purchased as an upgrade to the Vista system which was pre-loaded onto the Acer X1300 machine purchased just over a month ago.
As the upgrade was supplied by Acer support is provided (!?) by them, not Microsoft.
I have experienced an unbelievably poor level of support from Acer, it was so bad that I finished up Writing to the CEO enclosing 7 printed pages of the dreadful incompetent e-mail advice that I had endured and suggested that he "Knock some heads together " and sort it out.
A week after I wrote I received a letter from Acer`s complaints dept. apologising and telling me that I have been assigned a "Case Officer" charged with resolving the problem within 10 working days (sounds like something out of a John Lecarre` novel, "The computer that came in from the cold " ? )
That was 3 days ago, I await developments and will keep you posted.

Regards Peter

Peter,
I am so glad that someone else has encountered this same error!
(I didn't mean that like it sounded. )
And I am glad that you are diligent enough to take Acer to task about fixing what they aught to fix!
I know some of the customer service out there is absolutely pathetic as I have been there myself.
I am so glad that you went straight to the CEO with the problem! It's amazing what you can get done if you
push hard enough! I had to turn off the error reporting for this problem as I have it scheduled at noon everyday.
Thank you and I look forward to hearing your solution to this problem.
Have a Merry Christmas!!!

 

[Cavsfan]

Try running Windows System Image from the command line.

That way, you can select any partition(s) to image, and any location to store the image:

I did it like this:

Open an elevated cmd and type

C:\windows\system32>WBADMIN START BACKUP -BACKUPTARGET:G: -INCLUDE:C: -QUIET

That will make a backup image of C and store it on G.

If you repeat it - or set up a scheduled task - successive backups will be incremental.

Restore from the boot disc as usual - it will restore to the same offset - you can't restore anywhere else - again , as usual with Windows backup.

Still nothing? No answers? Vista didn't even get this error, so why is Windows 7 getting it?
And I like Windows 7 soooo much better than I did Vista!

Thanks SIW2,
I have been able to create a "repair disk" already, but I will try this as a workaround until the problem is corrected.
If I weren't as knowledgeable about all of this as I am, I might not even understand what you are talking about. As Peter said "the backup system is or should be an integral part of Windows 7 Home Premium."
But, thanks for your efforts.
Merry Christmas!

 

[SIW2]

Are you able to make a system image using the command line?

Try it - that may narow the search for the solution.

It is easy, just open an elevated command and type:

WBADMIN START BACKUP -BACKUPTARGET: -INCLUDE:C: -QUIET

Then press enter.

That will make a backup image of C and store it on D.

If it works - the problem is with the Backup GUI.

If it doesn't work -the command window should give info. as to what the problem is.

 

[Cavsfan]

I have a 1TB Phantom USB drive which I have been backing up all of my data to including when the automatic backup worked.

The exact spelling and grammar have to be perfect for this to run:

CD\
C:\Windows\System32\wbadmin start backup -backuptarget:F: -include:C: -quiet

It took about 2 1/2 hours to run, but it did complete successfully.

Creating a backup of volume Local Disk(C:), copied (98%).
Creating a backup of volume Local Disk(C:), copied (99%).
Creating a backup of volume Local Disk(C:), copied (99%).
Creating a backup of volume Local Disk(C:), copied (99%).
Creating a backup of volume Local Disk(C:), copied (99%).
Creating a backup of volume Local Disk(C:), copied (99%).
The backup of volume Local Disk(C:) successfully completed.
The backup operation successfully completed.
Summary of the backup operation:
------------------

The backup of volume Local Disk(C:) successfully completed.

C:\>

So, what does this tell us? That it works manually, but not automatically?

It seems to have backed up about 143GB or somewhere close to that amount.
What files did this back up? Just documents, pictures, videos, etc for each user, or a complete backup (one that could be restored after C: was formatted?)
Thanks.

 

[SIW2]

Hi,

That's a complete image backup of your C partition.

Exactly the same as you were trying to do using The Windows Interface.

You can restore it exactly the same as you would a system image made the normal way.

It tells us the backup engine, and VSS is not the problem.

There is something not right with your Windows interface, if you can't use that to make an image.

 

[Cavsfan]

Hi,

That's a complete image backup of your C partition.

Exactly the same as you were trying to do using The Windows Interface.

You can restore it exactly the same as you would a system image made the normal way.

It tells us the backup engine, and VSS is not the problem.

There is something not right with your Windows interface, if you can't use that to make an image.

I have made a system repair image and I believe I could create a system image.

It is the scheduled file backup that does not work.

When I just clicked on "Create a system image" it said I may over write an existing backup/image.

Which is probably because I didn't use the -vssFull option with the command line backup.

I don't want to do command line backups; I want Windows 7 to do it automatically like it is supposed to.

I hope what I have done helps someone come up with a solution to this debacle.

I am getting a little tired of the message "backup failed".

Peter, have you heard anything from Acer? I am getting pretty frustrated...

Surely there are more than 2 of us out there with this same issue (me x64 and you x32).

 

[Peter g3hee]

This reply is principally for SIW2,and before I start responding I have to say that I do find navigating this forum somewhat daunting, please bear with me.
Re support from Acer the position is that I received a letter from their Complaints Dept. 2 days before Xmas assigning me a "Case Officer" and offering to deal with my problem.
Since then : nothing.

Happy New Year

Peterg3hee

 

[Cavsfan]

This reply is principally for SIW2,and before I start responding I have to say that I do find navigating this forum somewhat daunting, please bear with me.
Re support from Acer the position is that I received a letter from their Complaints Dept. 2 days before Xmas assigning me a "Case Officer" and offering to deal with my problem.
Since then : nothing.

Happy New Year

Peterg3hee

Peterg3hee, Do you happen to be dual booting your system?
Thanks

 

[Peter g3hee]

Windows 7 Upgrade Backup failure

Hi,
Someone asked me if I was using a dual-boot system, the answer is "No"
Breaking news, have just received a letter from Infoteam (Acer`s outsourced technical help agency) telling me to phone their tech. help line using an 0906 premium rate no. @ 50p. per minute !
After I had phoned them again on an 0870 no. and told them what I thought of them,they e-mailed me and told me that they had looked at the problem again and the only way to resolve it was to use the Windows 7 upgrade disk to carry out a clean install.
As I recall "Gregrocker" told me that this was the way to tackle the problem and that he himself had successfully done this.
It would appear that this is the only way to resolve the situation.
It is a thousand pities that Acer culd not have admitted that this course of action was necessary in the first place.
I think that I will take a break from all this for the New Year celebrations and then do the deed.

Happy New Year !

Peter g3hee

 

[SIW2]

Thanks for the update, Peter.

Disgraceful of Acer giving you a premium rate number.

0870 numbers aren't cheap either ( that is a revenue sharing number - some goes to BT and some to Acer) - I deliberately do not deal with companies who won't give you a proper landline phone no.

If you discover after the fact you don't get a proper phone no. - you can usually get one from here - it's a free service - I love it:

SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

 

[gregrocker]

There are two last-resort steps before clean installing by booting from the DVD:

Run sfc /scannow to see if any system files are missing or corrupted.

Run a http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R from the 7 desktop which is the next best thing to reinstalling but (like any Upgrade) can reimport corruption. But it might work.

It would be good to try all remaining options since including the error number in title of this thread means it will appear atop Google searches for years to come.

 

[Cavsfan]

I refuse to re-install windows 7 just because I get this error 0x8007007B every time an automatic backup is attempted.
That would involve way too much work for this single error.
This is the only error that I encounter; nothing else is wrong with my system. It works perfectly to my knowledge,
except when an automatic system backup runs and it gets this error.
It runs for about 2 1/2 - 3 hours (I tried it yesterday and it got to 87% or 88% complete before it failed).

I am currently running a 3rd party's free backup program until Microsoft can fix this.

I purchased a 1TB Phantom USB drive strictly for the purpose of backing up my data.

Surely, a programmer at Microsoft can figure this problem out...

How many things can cause error 0x8007007B? :sarc:

Let me know when someone there at Microsoft has a viable solution to this problem other
than re-installing the OS. We want to provide a real solution to others "googling" this error.

Thank you in advance.

 

[gregrocker]

Who suggested you reinstall?

Did you try sfc /scannow and Repair Install?

This isn't MS, we're volunteers here who try to help.

 

[computersplus]

Read This

check if Volume shadow copy and windows backup services are running and set to automatic in Services Console.

1. Click on Start, type Services in Start Search. When the Services page is open, scroll the page to find Volume Shadow Copy and Backup service.

2. Right click on them and check if they are started.

3. If the services are disabled, start the services and set it to Automatic and check if the issue gets resolved.



If the services are running and you get Error Message: “0x8007007B - The filename, directory name, or volume label syntax is incorrect”, file name or volume label has special characters.



The system does not accept the keyboard combination Alt+0 through Alt+32 or the following characters: \\ \\ / [ ] : | < > + ; = . ? "



This gives the system an invalid path, so please correct the file name or volume label and make sure the username you are logged into has no spaces or special characters and then try to perform the backup.



It would also be caused due to Operating System shell corruption. If your file name and volume does not have any special characters and you are getting this error message, Create a new user account and perform the backup from the new user account and let us know if it helps.

 

[Cavsfan]

Who suggested you reinstall?

Did you try sfc /scannow and Repair Install?

This isn't MS, we're volunteers here who try to help.

The clean install was suggested by Acer to someone else with this same problem on this thread I started.
Everyone else was like "OK, before you re-install....."

I just stated that I was not about to preform another clean install for one problem.

No, I have not tried "sfc /scannow", but I did schedule a CHKDSK (Computer >
C: Properties > Tools tab > Error Checking, reboot. It found some errors and said it
would repair the files later during the process. I tried to do another scheduled backup,
but it was taking so long I had to stop it. It's kind of a shame it takes 2 1/2 - 3
hours and gets 88% completed before it gets the error 0x8007007B.

Do you think I should try the "sfc /scannow"?

Thank you very much!

 

[gregrocker]

Yes, try sfc /scannow. Then consider a http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

Also take a look at this: http://www.sevenforums.com/performance-maintenance/46377-windows-7-backup-3.html#post482111

 

[Cavsfan]

check if Volume shadow copy and windows backup services are running and set to automatic in Services Console.

1. Click on Start, type Services in Start Search. When the Services page is open, scroll the page to find Volume Shadow Copy and Backup service.

2. Right click on them and check if they are started.

3. If the services are disabled, start the services and set it to Automatic and check if the issue gets resolved.



If the services are running and you get Error Message: “0x8007007B - The filename, directory name, or volume label syntax is incorrect”, file name or volume label has special characters.



The system does not accept the keyboard combination Alt+0 through Alt+32 or the following characters: \\ \\ / [ ] : | < > + ; = . ? "



This gives the system an invalid path, so please correct the file name or volume label and make sure the username you are logged into has no spaces or special characters and then try to perform the backup.



It would also be caused due to Operating System shell corruption. If your file name and volume does not have any special characters and you are getting this error message, Create a new user account and perform the backup from the new user account and let us know if it helps.

I set both Volume Shadow Copy and Windows Backup services to Automatic, they were set to manual.
I also started them. I believe one was running, but the other was not.

The name of my PC is 10 characters long with 2 capital letters. I do not name the backup sets that the auto-backup creates. My user name is 4 characters long starting with a capital letter. I have tried the backup logged in as Administrator and I still get this error. I have Windows 7 Home Premium 64 bit, so not everything is supposed to be backed up. But, what I got from reading about it was that it did back up (each user's) documents, music, video, etc. It also creates a disk image to restore it if I want to doesn't it? I had been backing up these same user files on Vista before I installed Windows 7 and never had any problems. I was even triple booting Vista, Windows 7 RC 7100 and Ubuntu. I never had any problem whatsoever.

Then I did a clean install of Windows 7 and an install of Ubuntu; several weeks afterwords I started getting this 0x8007007B error.

I have "googled", searched high and low and all I could find was the Vista issue where there were 2 C: drives with 2 checkmarks and I do not have that.

I sincerely appreciate all of this help. I like Windows, but I do not need windows and I could easily use Ubuntu to perform all of my computing needs. But, I do not want to have to do that. My children have grown up using windows starting with version 3.1.

I will login as Administrator tomorrow morning and try it again and see if it works now. I will post the results. I have had enough of this thing for one day and besides today is my 25th anniversary. We will be going out to celebrate soon.
It sounds like you know exactly what causes this error and I am glad my problem will be solved shortly.

Thanks again!

 

[computersplus]

glad I could help

glad I could help....... happy anniversary!