BAD_POOL_HEADER_ 0x00000019 - notskrnl.exe

rntkid

New member
Local time
1:26 PM
Messages
2
I have been getting BSOD in Normal mode for about two months. It does not happen in Safe Mode with Networking. I have run every diagnostic recommended online with no problems detected (sfc/scannow, chkdisk, driver update, MemTest). I have attached a pdf of one of the many .dmp files, which all show the same error message. Also attached is the .zip file created by the dm log collector. Hope someone can figure out what is causing the BSOD problem. Thanks for any help!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
CPU
2.67 gigahertz Intel Core2 Duo
Motherboard
Intel Corporation DG33BU AAD79951-405
Memory
4030 Megabytes Usable Installed Memory
Graphics Card(s)
NVIDIA GeForce 210 [Display adapter]
Hard Drives
500.00 Gigabytes Usable Hard Drive Capacity
286.54 Gigabytes Hard Drive Free Space
Optiarc DVD RW AD-7190A ATA Device [Optical drive]
Antivirus
Microsoft Security Essentials
Browser
Chrome
Hiya and welcome to SevenForums!:orb:

Code:
BugCheck 19, {3, fffff80003c1a940, 0, fffff80003c1a940}

Probably caused by : nsiproxy.sys ( nsiproxy!NsippProbeAndAllocateParameters+447 )
Code:
BugCheck 19, {3, fffff80003c27940, 0, fffff80003c27940}

Unable to load image WiseTDIFw64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Code:
BugCheck 19, {3, fffff80003c1d950, 0, fffff80003c1d950}

Probably caused by : tcpipreg.sys ( tcpipreg!TcpipRegQueryAndUpdateKeyValue+4a )
Code:
BugCheck 19, {3, fffff80003665c80, 0, fffff80003665c80}

Probably caused by : tcpip.sys ( tcpip!Ipv4pReceiveFragment+5e7 )
Run sfc /scannow and chkdsk /r.
Install the latest updates from Windows Update.

Do the exact same steps for chkdsk /r but instead of typing in sfc /scannow type chkdsk /r.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Uninstall Wise Disk Cleaner.

Do you have a NPFS filesystem?

Update your network driver.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Hi Laith,
Thanks so much for the welcome and your reply. I actually already tried all your suggestions prior to submitting my request for help, but nothing worked. I had done a CHKDSK but not with /r, which I did last night with no errors found. I've never heard of an NPFS file system before but looked it up...don't think I have one. Thanks again for trying to help.
Best,
rntkid

7/6/15 update: followed a friend's advice to turn off all non-Microsoft services using msconfig. My computer has not crashed since I did this. I am adding back services as I need them, so hopefully I will eventually find the culprit!

7/17/15 update: I'm unable to figure out which service is causing the BSOD, as any service seems to cause it, like my cloud backup service, TiVo Desktop (needs Bonjour and TiVo Beacon services to run), and others. I'm attaching the latest ZIP file from running the dm log collector. Hope someone can help. Thanks.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
CPU
2.67 gigahertz Intel Core2 Duo
Motherboard
Intel Corporation DG33BU AAD79951-405
Memory
4030 Megabytes Usable Installed Memory
Graphics Card(s)
NVIDIA GeForce 210 [Display adapter]
Hard Drives
500.00 Gigabytes Usable Hard Drive Capacity
286.54 Gigabytes Hard Drive Free Space
Optiarc DVD RW AD-7190A ATA Device [Optical drive]
Antivirus
Microsoft Security Essentials
Browser
Chrome
Back
Top