Big Time Error. Need some help here please!

[NachoMan]

Hi there,

I have been getting random crashes every so often ever since i have installed windows 7. Turns out i can't figure it out so i figure i'd ask some experts on the matter here

Anyways, what happens is my screen completely freezes, and whatever sound was last played keeps looping. Now this is random as random gets. Sometimes it happens when i'm browsing the internet, gaming, installing things, whenever. Sometimes it will occur 2 or 3 times in an hour, other times once every 2 or 3 hours.

I went into my even viewer and pulled this out at the exact moment of my previous crash:

Critical Kernel-Power Event ID:41 Task Category (63)

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2009-08-25T23:02:49.062500000Z



EventRecordID 1578


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer JoePinto-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

Now forgive me, i don't know what any of this crap means, so i don't even know if it's relevant. But if anyone has a similar problem and has solved it or if anyone has any helpful suggestions please do not hesitate. Thank you kindly.

 

[zigzag3143]

Hi there,

I have been getting random crashes every so often ever since i have installed windows 7. Turns out i can't figure it out so i figure i'd ask some experts on the matter here

Anyways, what happens is my screen completely freezes, and whatever sound was last played keeps looping. Now this is random as random gets. Sometimes it happens when i'm browsing the internet, gaming, installing things, whenever. Sometimes it will occur 2 or 3 times in an hour, other times once every 2 or 3 hours.

I went into my even viewer and pulled this out at the exact moment of my previous crash:

Critical Kernel-Power Event ID:41 Task Category (63)

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2009-08-25T23:02:49.062500000Z



EventRecordID 1578


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer JoePinto-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

Now forgive me, i don't know what any of this crap means, so i don't even know if it's relevant. But if anyone has a similar problem and has solved it or if anyone has any helpful suggestions please do not hesitate. Thank you kindly.

Hey Nacho

Two things. First we need you to fill out your system specs (lower left corner) so we know what hardware you have. Second If you had BSOD could you go into c:\windows\minidump and find the dump file (*.dmp) zip it and upload it to us so we can de-bug it.

You could also go into event viewer (type event viewer in search) and see if there are any errors in the app tab relating to this problem.

Ken

 

[NachoMan]

Wonderful. I'll do that right now. Give me a few minutes.

 

[zigzag3143]

Wonderful. I'll do that right now. Give me a few minutes.

take your time we offer 24x7 support.<g>

Ken

 

[NachoMan]

Ok i already posted the event viewer info. The specs are updated. I couldn't quite find the minidump thing you were referring to. I apologize if i seem somewhat noobish. Let me know if you require any other information. Thanks.

 

[NachoMan]

Anyone?

 

[NachoMan]

http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2009-08-26T01:25:28.250000000Z" />

<EventRecordID>2174</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>JoePinto-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>


This is the latest info i got from the latest crash. Seems to happen the most when i'm gaming, web browsing, watching video's, listening to music. The screen literally freezes and the sound just keeps looping and screeches like hell. Anyone able to shed some light on this before i uninstall this Windows 7 and revert back to XP lol? Thanks.

 

[NachoMan]

Still having this issue. Anyone?

 

[zigzag3143]

Ok i already posted the event viewer info. The specs are updated. I couldn't quite find the minidump thing you were referring to. I apologize if i seem somewhat noobish. Let me know if you require any other information. Thanks.

Nacho

If you had a blue screen of death it created a dmp file. It might not be where I said so if you try a search on your computer for *.dmp you should find it unlless you have it turned off

Ken

 

[Tews]

My suggestion at this point is to reinstall. It would be an unfair assessment
of windows 7 to abandon it because of a faulty installation...

 

[NachoMan]

I am on my 3rd re-installation of windows 7. Same thing.

 

[TGSoldier]

Doesn't matter if you reinstall a million times because you will be using the same drivers and the hardware and you will keep getting the BSOD.

So, like Ken said, upload the dump file please.

 

[NachoMan]

I am sorry, but i'm not sure how to find that file you are referring to. I looked in my c:windows/ but couldn't find a minidump anywhere? Is there something i'm doing wrong?

Doesn't matter if you reinstall a million times because you will be using the same drivers and the hardware and you will keep getting the BSOD.

So, like Ken said, upload the dump file please.

 

[TGSoldier]

Right click on My Computer. Go to properties. Advanced. Startup and Recovery Settings.

View attachment 25399

Make sure your settings look the same here.

 

[zigzag3143]

I am sorry, but i'm not sure how to find that file you are referring to. I looked in my c:windows/ but couldn't find a minidump anywhere? Is there something i'm doing wrong?

Hey Nachoman

Go to start>search> type *.dmp> look for results

Ken

 

[TGSoldier]

Ya you could do that too

>.>

Ken

xD

 

[zigzag3143]

Yeah and you could do that too. makes more sense in case indexing is hosed

 

[NachoMan]

I just had a crash a minute ago and i still can't seem to find that .dmp file. I have enabled it in startup and recovery as instructed. It's now set to small memory dump file (256kb) but when i reset and came back into windows there is no minidump folder under my c:windows

I tried searching under start search and there are no .dmp files on my computer......

 

[TGSoldier]

Edit..

Because of the freezing up, I'm gearing towards hardware issues. Not enough power to RAM, CPU etc.

Can you run a memtest and see if it produces any errors?

 

[zigzag3143]

you really got a blue screen with numbers on it and a "stop" label?