Black screen windows not genuine help please!

[addy88]

Hi All

This is my first time on this forum have never needed to use it before but I have a problem I can't resolve

This morning when I logged in I got a black screen and this on the bottom right hand corner

"windows 7 build 7600 this copy of windows is not genuine"

I'm able to boot in safe mode and I checked the system properties to see if my copy was activated but it just says not available.

This copy I have is genuine any help would be great

Thank you

 

[Orbital Shark]

Hi addy88, welcome to the forums

Where did you purchase your copy of Windows 7? The behaviour/message you're seeing appears if there has been tampering/changing of the Activation files used to identify Windows. This is commonplace if downloaded from various Torrent sources.

Please read This article describing an update from Windows Update which resolves tampered activation files.

There is an update available to the activation and validation components in Windows Activation Technologies for Windows 7.

Windows Activation Technologies helps you confirm that the copy of Windows 7 that is running on your computer is genuine. Additionally, Windows Activation Technologies helps protect against the risks of counterfeit software. Windows Activation Technologies in Windows 7 consists of activation and validation components that contain anti-piracy features.

Activation is an anti-piracy technology that verifies the product key for the copy of Windows 7 that is running on your computer. The product key is a 25-character code that is located on the Certificate of Authenticity label or on the proof of license label. These labels are included with each genuine copy of Windows. A genuine product key can only be used on the number of computers that are specified in a software license.

Validation is an online process that enables you to verify that the copy of Windows 7 that is running on your computer is activated correctly and is genuine.

OS

 

[addy88]

I got the copy free from MSDN and its been working fine for just under a year

I had a look at the the link you provided and have downloaded the files but i'm unable to run them in safe mode

What should i try now? and if you need me to provide me more information I will try my best to provide

Thanks

 

[Orbital Shark]

I got the copy free from MSDN and its been working fine for just under a year

I had a look at the the link you provided and have downloaded the files but i'm unable to run them in safe mode

What should i try now? and if you need me to provide me more information I will try my best to provide

Thanks

Am I right to presume that you are a paid MSDN subscriber? That's the good news

The update has been available for a while now and would have installed normally if you have Automatic Updates configured correctly the last time you successfully logged in.

When you first installed Windows 7 did you have to enter a product code or was it pre-activated? The reason I ask is that those that are presumably pre-activated have had their original activation technologies altered to bypass genuine activation requirements. It's because of this that the

I would personally get into contact with Microsoft if it indeed a genuine copy as it appears it could be defective in some way.

   Note

To see if the update in indeed installed click Start -> Control Panel -> Programs -> View Installed Updates

OS

 

[addy88]

When I installed I entered the product key and I got it free through MSDN through my university which im sill at.

I checked the recently installed updates the last one was on the 3rd of this month

Security Update for Microsoft Windows (KB2416471)

and I had a look for the update in the link you provided and I don't have it installed.

Thanks for all the help so far

 

[zigzag3143]

This may sound strange but is the system clock accurate?

 

[LiquidSnak]

Dang. I was just about to ask that. Mine was off by a year for some reason, and it confused the crap out of me for a good week why Windows wouldn't activate.

 

[Orbital Shark]

Ok then, I think we now need to rule out possible virus infection.

I will need you to boot normally and as soon as you see the taskbar, right-click it and select 'Task Manager'

   Note

You need to do this quickly as if you do have a virus it won't be long before it neutralizes Task Manaer

 

[Orbital Shark]

This may sound strange but is the system clock accurate?

Good thought Ken

 

[addy88]

The system clock is fine showing the correct date and time

 

[Orbital Shark]

Ok then, I think we now need to rule out possible virus infection.

I will need you to boot normally and as soon as you see the taskbar, right-click it and select 'Task Manager'

   Note

You need to do this quickly as if you do have a virus it won't be long before it neutralizes Task Manaer

I'll run you through the rest when you get it up & running

 

[addy88]

The task bar doesn't show up at all so I am unable to get to it when i boot normally

I have already run a malwarebytes scan in safe mode and nothing turned up

 

[Orbital Shark]

You could try (in safe mode) running msconfig, just type it into the start menu search. From there you can see what the startup items are. If there are any with random letter/numbers (abxdgasdf143 etc.) then they are more like to be infections.

Another option is (as a very last resort) is to re-install Windows 7 from DVD, presuming you have burnt yourself a copy after D/Ling from MSDN.

 

[addy88]

I found this

newreleaseversion70700.exe

Could that be a virus? how do I go about removing it?

Thanks

 

[Orbital Shark]

Here is a quote from Virus-com.com

newreleaseversion70700.exe remove instruction

1. Temporarily Disable System Restore, Reboot computer in SafeMode;

2. Locate newreleaseversion70700.exe virus files and uninstall newreleaseversion70700.exe files program. Follow the screen step-by-step screen instructions to complete uninstallation of newreleaseversion70700.exe.

3. Delete/Modify any values added to the registry related with newreleaseversion70700.exe,Exit registry editor and restart the computer;

4.Clean/delete all newreleaseversion70700.exeinfected file(s):newreleaseversion70700.exe and related,or rename newreleaseversion70700.exe virus files;

5.Please delete all your IE temp files with newreleaseversion70700.exe manually,run a whole scan with antivirus program ;

Hope it helps


OS

 

[Bill2]

Well Orbital Shark is doing a fine job here but I'm a bit puzzled by what you said- that you dont have kb971033 (WAT) installed. It has been pushed through windows updates and all of us mortals got it way back in february. I suggest you install kb971033 and let it do its thing.

 

[Orbital Shark]

Well Orbital Shark is doing a fine job here but I'm a bit puzzled by what you said- that you dont have kb971033 (WAT) installed. It has been pushed through windows updates and all of us mortals got it way back in february. I suggest you install kb971033 and let it do its thing.

That's a good point.

   Tip

Follow the virus removal 1st as if it's still present it will just revert your system again

Also, what happens when you boot normally? Can you actually access the desktop?

 

[addy88]

Can't access the desktop at all its all black with the message on the bottom right hand corner from my first post

I tried removing that file but its not located where the msconfig thing said it would be

Ive got that update downloaded and ready to install but can't install untill i can boot normally

 

[Orbital Shark]

Can you run 'component services'? (just type into start without '') right-click & 'Run as Administrator'

NVM, let me try something else....

 

[addy88]

I am able to run it I have it open