Black screen with pointer after System Restore and no Restore Tools

[greenyb118]

Hi, this looks like the right place but apologies if not, first time posting and all.

I've been trying all day to resolve a networking issue and eventually decided to do a system restore. After doing so, the PC boots but then leaves a black screen with only the mouse pointer visible.

If I go through the Win7 auto-repair feature, the only recovery tool there is Startup Repair, the other options do not appear (System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt).

Here's a few things I tried that haven't worked:

• Ctrl+alt+del does nothing.
• Hitting shift doesn't show sticky keys pop-up.
• PC freezes when attempting to boot in safe mode.
• Checked boot device OK in BIOS.
• Tried logging in to the black screen.
• Removed all connections and hard reset.

Any help would be really appreciated, I'm about to throw the thing out the window. It was working fine except for the networking issue before system restore.

Thanks.

 

[Arc]

Hellogreenyb118.

Scan the system for possible virus infection.

• Windows Defender Offline

Let us know the results.