Blu-Ray Drive doesn't recognise Blu-Ray discs

[Enyzam]

Hi there guys,

I have a Sony Vaio VGN-FZ31M with an Optiarc BD-ROM 5500A Blu-ray drive. I upgraded to Windows 7 Ultimate but have encountered a massive problem, although my drive under 'My Computer' is called BD-ROM drive, it refuses to recognise Blu-Ray discs. It'll play dvd's and cd's fine, but if I put a Blu-Ray disc in there it still says 'please insert disc'. I've emailed Sony and they were absolutely no help at all (suprise suprise) and their website won't allow me to download a driver for it. Microsoft are telling me to ask Sony, and Sony are telling me to ask Microsoft. I have Cyberlink PowerDVD 9 which plays blu-rays but still no luck. I also downloaded the Cyberlink Blu-Ray advisor and it says I'm good to go!

Anyone got a fix for this?

Thanks in advance,

Jon

EDIT: Oh yeah, and it's Windows 7 32bit

 

[zigzag3143]

Hi there guys,

I have a Sony Vaio VGN-FZ31M with an Optiarc BD-ROM 5500A Blu-ray drive. I upgraded to Windows 7 Ultimate but have encountered a massive problem, although my drive under 'My Computer' is called BD-ROM drive, it refuses to recognise Blu-Ray discs. It'll play dvd's and cd's fine, but if I put a Blu-Ray disc in there it still says 'please insert disc'. I've emailed Sony and they were absolutely no help at all (suprise suprise) and their website won't allow me to download a driver for it. Microsoft are telling me to ask Sony, and Sony are telling me to ask Microsoft. I have Cyberlink PowerDVD 9 which plays blu-rays but still no luck. I also downloaded the Cyberlink Blu-Ray advisor and it says I'm good to go!

Anyone got a fix for this?

Thanks in advance,

Jon

EDIT: Oh yeah, and it's Windows 7 32bit

Hi E and welcome

I think its gotta be the driver. type device manager in search>go to the dvd tab>right click>properties. does it say working properly like the pic?


Kenn J++

 

[Enyzam]

Yeah it says it's working properly, but just refuses to play Blu-Rays. Under 'Device Type' it says "DVD/CD-ROM Drives.

 

[smarttech]

Hi there did you ever get an answer on this as I have exactly the same issue. I have upgraded from Vista and have a BC-5600S blu ray drive that now refuses to read blu ray discs. I have been onto Microsoft about this but some spotty teanager emailed me back telling me that Windows 7 does not support Blu Rays. Now I know he means does not support the playback of them but it must still recognise the fact there is a disc in a be able to read it. Please come back to me as I am serioulsy thinking of downgrading to Vista at the moment.

Regards

Simon

 

[Frostmourne]

Update the firmware for the drive and use the guide in my sig to update your drivers.