Blue Screen Memory Dump Error

[hispandora]

I’m hoping someone can help me here, I’m having some issues with my brand new computer since doing a windows 7 update. The machine orginally came with Windows Vista Premium Home addition & 4G of Ram , Right of the box I decided to upgrade the ram to 8G and and do the windows 7 upgrade.

Immediately after doing the windows 7 Upgrade I started getting the blue screen and memory dump errors along with the failed update 604 errors. I called Microsoft and they told me that I had take 4G out of the machine because they were finding that machines with more than 4G of ram when they ran the Windows 7 Upgrade was a problem. After hours on the phone with Microsoft and no resolution in site, and trying everything they said, the system had just gotten worse, it wouldn’t but up and was getting an error message that there was probably something wrong with recently installed hardware or software. I called the PC Manufacture Tech Support and they told me to take out the 4G I had put in the machine and put the orginal 4G it came with back in. I did that and volia the computer booted. At that point they had me reinstall Vista Home Premium 64bit and then once that was reinstalled had me do the Windows 7 Upgrade. I ran the machine like that for several hours and it worked beatuifully with no problems at all.

I then decided to try putting the other memory back in, thinking perhaps I hadn’t had it seated right or something. Once I put the 8G of Corsair memory back into the machine which is 4 x2G it instantly starts getting the blue screen memory dumps again. But I’m wondering if there is actually something wrong with the memory or if it is something else.


This is the message I get from Windows on reboot:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000287D105
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110609-22947-01.dmp
C:\Users\Pandora\AppData\Local\Temp\WER-41121-0.sysdata.xml

I have the Minidump file and another from an hour before when it did the exact same bluescreen error but I don’t know how to open them or attach them. If someone can tell me how do to that any help would be greatly appreciated. I’m a pretty computer savey girl but this is way beyond my means, please don’t be afraid to talk to me like I am 5-years-old and give me detailed step by step instructions, I sure won’t be offended.

 

[hispandora]

I figured out how to attach the minidump files while I was waiting for my post to get approved! Here they are.

 

[hispandora]

Just as another note. I also ran mdsched.exe and let it do a complete check on the memory and it found nothing.

 

[H2SO4]

I called Microsoft and they told me that I had take 4G out of the machine because they were finding that machines with more than 4G of ram when they ran the Windows 7 Upgrade was a problem.

Sounds like variant "D" of tip #47 from "101 Practical Ways To Get Them Off Your Phone So You Can Get Back To The Office Game Of Quake". It's a classic tome among people who do IT support.

Once I put the 8G of Corsair memory back into the machine which is 4 x2G it instantly starts getting the blue screen memory dumps again.

That is the crux of the matter. The new memory is either faulty or mismatched with respect to the original 2x2GB sticks. In fact, Corsair are notorious for varying timings even among batches of supposedly identical RAM products. It's not at all uncommon to go back to get "the other 4GB I was going to buy", only to discover that the same part number is now 5-5-5-18 instead of 5-5-5-12, or worse.

The fact that a few passes with a memory diagnostics utility didn't find anything obvious is unfortunately not a guarantee. You might wish to test what happens with the new 2 sticks instead of the old RAM. My guess is that you'll probably find that either set is OK by itself, but when you combine them both for 8GB in total the machine starts crashing.

If that's the case, it may be necessary to tinker with timings and voltages if you're to have any chance of reasonably using all 8GB.

Your minidumps are entirely suggestive of memory unreliability.

Last edited by hispandora; 1 Hour Ago at 10:48 PM.. Reason: I'm a girl! I'm OCD and my post didn't look pretty!

I'm also a girl on most web forums when I need to ensure I get results. A credible but somewhat risque avatar goes a long way too

 

[hispandora]

HaHa! You are funny, I'm a girl when it is unfortunate for me too. However I didn't know when I wrote that, that it would be readable. I thought it was asking me why I was editing my post for moderation purposes, had no clue it was actually going to post it.

I’m just going to return this 8G of Corsair and go when another brand and hope that solves the problem. Thank you for letting me know that it is indeed probably a memory issue. It was one of those things where you think, if it walks like a duck and quacks like a duck, it must be a duck. Then you sort of turn your head to the side and go, well is it really a duck though? It is easy to second guess yourself when you aren’t super duper computer savvy. Ok I’m going to get dressed and run off to Fry’s!

 

[hispandora]

Okay so I went and got 8GB of Patriot DDR3 PC3-10666 1333Mhz Viper II Sector 5 memory which came in 4GB kits as 2x2GB - Crossing my fingers that Patriot is a bit more sturdy and reliable than Corsair in this computer. I'd love to have no more blue screens - that would be amazing.

 

[suprattalljdm]

Maybe burn a Memtest86 disc and let it run overnight?

 

[hispandora]

I'm not familar with Memtest86 what is that excactly? What does it do? I'm a bit perplexed as I just got my first "Unrecoverable Error" - though it didn't actually blue screen.

 

[suprattalljdm]

You download the memtest86 iso file and burn it to a cd, then you boot from the cd. It throws a bunch of data at your RAM and tests for errors. Lotta people use it when they are overclocking to test if the new voltages are stable, but it works well for troubleshooting bad memory as well.

You can check it out here:

Memtest86+ - Advanced Memory Diagnostic Tool

 

[hispandora]

And where would I find the the memtest86 iso file? Will it give me some sort of report that I could post here for you guys to tell me if its ok or not? And if there is something wrong with the frequency or something is there a way to correct that?

 

[suprattalljdm]

Go to that link I posted above and scroll down to the link:

Download - Pre-Compiled Bootable ISO (.zip)

Once you download it, use an ISO Burning program to burn the Memtest ISO file to a disk. Boot from the disk and let it run overnight.

 

[HughShaw]

If that's the case, it may be necessary to tinker with timings and voltages if you're to have any chance of reasonably using all 8GB.

Hi H2SO4, do you tinker with the memory timings through bios? How would you know which memory stick your adjusting the timings for?

To Hispandora: Please let us know if the new memory fixed the problem.

 

[H2SO4]

If that's the case, it may be necessary to tinker with timings and voltages if you're to have any chance of reasonably using all 8GB.

Hi H2SO4, do you tinker with the memory timings through bios?

Hello HughShaw, yes.

How would you know which memory stick your adjusting the timings for?

It doesn't work that way. It's normally best to set everything to "auto" and to let the BIOS work out the appropriate settings. However, in situations where you've got little to lose, like this one, the OP may as well test what happens when the memory timings are set to something very conservative.

To reuse the previous example, if some of the sticks are 5-5-5-12 and the rest are 5-5-5-18, the BIOS on "auto" is supposed to pick up on the discrepancy and go up to tRAS=18 across the board. No harm in testing what happens when you manually do the same thing, in case "auto" isn't quite smart enough on that motherboard.

 

[hispandora]

Yup the Patriot memory seems to have done the trick! No more blue screens things are working wonderful! Thanks for all the help guys!

 

[mihaisradu]

Many problems with my new Alienware m15x

Hello everybody.

I found this thread with google.
I have many problems with my new alienware m15x.
From the first day i have some Blue Screen of Death with my windows 7 Home Premium OS on my laptop.

Please find attached some mini dump files. Anybody can tell me what is the problem?
I don't know what to do, I reinstall windows 7 and the problems returns.

Help me please. Sorry for my bad english.

 

[Capt.Jack Sparrow]

Hello everybody.

I found this thread with google.
I have many problems with my new alienware m15x.
From the first day i have some Blue Screen of Death with my windows 7 Home Premium OS on my laptop.

Please find attached some mini dump files. Anybody can tell me what is the problem?
I don't know what to do, I reinstall windows 7 and the problems returns.

Help me please. Sorry for my bad english.

Hello Welcome to SF !!

I guess its an issue with BitDefender (BdfNdisf6.sys) i would recommend to uninstall it completly. Follow this doucment for more steps How to uninstall BitDefender then you could download Microsoft Security Essentials and install it.

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88001b25786, address which referenced memory
Debugging Details:
------------------

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb90e0
 0000000000000000 
CURRENT_IRQL:  2
FAULTING_IP: 
BdfNdisf6+1786
fffff880`01b25786 49832000        and     qword ptr [r8],0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Azureus.exe
TRAP_FRAME:  fffff88008786d80 -- (.trap 0xfffff88008786d80)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80041395d0
rdx=0000000030424e50 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001b25786 rsp=fffff88008786f10 rbp=fffffa8004719e20
 r8=0000000000000000  r9=0000000000000001 r10=0000000000000000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
BdfNdisf6+0x1786:
fffff880`01b25786 49832000        and     qword ptr [r8],0 ds:b710:00000000`00000000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002a82469 to fffff80002a82f00
STACK_TEXT:  
fffff880`08786c38 fffff800`02a82469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`08786c40 fffff800`02a810e0 : 00000000`00000010 fffffa80`070d3460 fffffa80`06dea270 fffff880`05883515 : nt!KiBugCheckDispatch+0x69
fffff880`08786d80 fffff880`01b25786 : 00000000`00000000 00000000`00000000 fffffa80`070d3400 fffffa80`070d3460 : nt!KiPageFault+0x260
fffff880`08786f10 00000000`00000000 : 00000000`00000000 fffffa80`070d3400 fffffa80`070d3460 00000000`00000000 : BdfNdisf6+0x1786

STACK_COMMAND:  kb
FOLLOWUP_IP: 
BdfNdisf6+1786
fffff880`01b25786 49832000        and     qword ptr [r8],0
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  BdfNdisf6+1786
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: BdfNdisf6
IMAGE_NAME:  BdfNdisf6.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4b212145
FAILURE_BUCKET_ID:  X64_0xD1_BdfNdisf6+1786
BUCKET_ID:  X64_0xD1_BdfNdisf6+1786
Followup: MachineOwner

Hope this helps,
Captain

 

[mihaisradu]

Thanks a lot, very fast response.

Yes, i have bitdefender installed on my laptop, and the problems apears randomly, vhen i listen music, when i'm downloading something, etc, etc...

Thank you very much for your time, you help me very much.

Have a great time, bye bye.

 

[denisq]

Similar problem

I have a similar problem. On a brand new installation (Windows 7 in German), I get a random bluescreen related to some memory problems. I can ensure that I have no hardware issue since Vista went just fine before the update and the Memtest86+ does not find anything bad to report.

I have attached the most recent minidump. Thank you a lot for your help!

 

[kinghemp]

Solved!!!

Hi All,

I had exactly the same problem with 2 memory sticks. The answer is sooo simple. Just up the voltage on the RAM by about 0.2V. 4 Weeks and no BSoD yet!

 

[amitshahc]

Hi All,

I had exactly the same problem with 2 memory sticks. The answer is sooo simple. Just up the voltage on the RAM by about 0.2V. 4 Weeks and no BSoD yet!

how to do it, explain steps for bios.