Solved Blue Screen On Startup 0x0000007E (Windows 7)

[pmiller]

Working with Windows 7 Enterprise x64.

Upon boot the PC will blue screen with error code:

Stop 0x0000007E (0xFFFFFFFF0000005, 0x0000000000000000, 0xFFFFF880009A8DA8, 0xFFFFF880009A8600)

Initially I thought this was caused by an issue with my hard drives. Upon further testing however I was able to reproduce this error with 0, 1, and 2 additional hard drives. The system drive is an on-board PCI-e SSD. The additional hard drives were tested with all combinations of 2 HDD, 2 SSD, 1 HDD & 1 SSD, 1 SSD, 1 HDD, and no additional drive.

The OS is installed via MDT. I thought at first this issue arose from having conflicting drivers. We re-created our image in a VM and ran a script to remove all unused drivers. I also removed all drivers from MDT and re-added the ones for just the one PC I am trying to image (HP Z240). The WinPE drivers are separate from the other drivers as to have them installed at the proper points.

The error does not destroy the PC and with a restart I can boot back into Windows. I deploy these PC's to the general users of my company however and would like to give them machines that don't randomly blue screen on startup.

Any help would be greatly appreciated.

 

[pmiller]

I cannot find the minidump folder or a file named memory.dmp

Everything is configured correctly i believe. I also made sure i got a blue screen after i change the settings to a small memory dump. Its set to small memory dump with a path of: %SystemRoot%\Minidump and automatic restart is off.

 

[pmiller]

Figured out that there is no dump file because it is not getting to the point during the BSOD that it writes one. Still need help and would greatly appreciate it

 

[axe0]

Please read BSOD Posting Instructions & How to upload files

 

[ntd252]

Here is my minidump file, I have the same issue
I am using my windows as normal, then I install Windows 10 on other partition. I have 3 OS (including windows 10, two Windows 7), the other windows 7 boots normally, just only one doesn't

 

[axe0]

Here is my minidump file, I have the same issue
I am using my windows as normal, then I install Windows 10 on other partition. I have 3 OS (including windows 10, two Windows 7), the other windows 7 boots normally, just only one doesn't

Read BSOD Posting Instructions & create a new thread for your issue.

 

[ntd252]

All right I just found the problem by myself. With my PC, the problem is the BIOS setting, with the XHCI pre-MODE is disabled. I just say this for people who looking for the solution. Check your bios setting, maybe something wrong

 

[pmiller]

Finally got a dmp file made

 

[pmiller]

as for my bios it does not have the option for me to enable xhci

 

[axe0]

Please uninstall, reinstall or update Symantec, it looks to be causing issues.

fffff880`03b99ef8  fffff880`056d9387Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.7004.6500.105\Data\Definitions\BASHDefs\20160928.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0xb9387

 

[pmiller]

There was an NVME hotfix that had found its way onto the image, and that was what caused the BSOD.