Brand new pc _ bsod

[Mr Bungra]

Is Windows 7 . . .
x64 ?
windows 7 home premiuim 64 bit was installed originally and came preinstalled
-
all bought 5 days ago
i reinstalled windows 7 about 2 hours ago.


Hi all.

This is my first post here. I bought this pc about 4 days ago. I'm presuming the answer is going to be 'send it back to the supplier' - but if I can find a fix and not be without a pc for a few weeks that would be great.

This is the pc

Zoostorm Core i5-650 Advanced Media PC pro - Misco.co.uk

It was all fine on firing up for the first time. I began to install all my progs all seemed fine, in fact I am really pleased with the performance. But it bluescreened on me.

The only info I got was something relating to the Intel Graphics Driver.
The next Bluescreen showed a System Service Error.

After that it crashed 3 more times with no bluescreen.

I presumed it was problem with one of my progs/software and so decided to recover the system with the onboard recovery system. So I reloaded windows 7..

It bluescreened after about 40 mins.. whilst doing nothing - just sitting there.

I'm going to post this now - in case it bsods again - will put the rest of the info in the next post.

thx
bungra

 

[cybercore]

Hello and Welcome,

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Mr Bungra]

cont....

I also updated the intel drivers and did all windows updates as well.

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC000001D
BCP2: FFFFF80002B7C6D5
BCP3: FFFFF880031BD998
BCP4: FFFFF880031BD200
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100910-27378-01.dmp
C:\Users\Jason\AppData\Local\Temp\WER-49998-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Mr Bungra]

It won't let me upload the report.html page - it says it is the wrong type of file.

 

[Mr Bungra]

Hi.

I didn't realise you would reply so quickly.. wow, thx.
I'm just popping out for 10 mins...

 

[youllbelost]

My friend had a similar problem with his "Brand new PC."
Random BSOD's. He cleared it up after some research that the problem was that the screen was connected via HDMI(the drivers{or a patch} of which were previously installed through the OS{first time he installed the OS when it was connected via the VGA cable} and now they were'nt there).
If that seems to be the problem with you. Try doing a windows update(Its a small update of 200 kbs, Dont know why the hell they did not included it in the OS.)

Hope this helps.
YBL

 

[cybercore]

Read what's been said in youllbelost's post above.


~~~~~~~~~~~~~~~~~~~~~~~~~

100910-27378-01.dmp
BugCheck 1000007E, {ffffffffc000001d, fffff80002b7c6d5, fffff880031bd998, fffff880031bd200}
X64_MEMORY_CORRUPTION_STRIDE
Probably caused by : memory_corruption


Update:

scmndisp.sys Wed Jan 17 09:48:03 2007
Neutral Wireless Solution

Rt64win7.sys Sat Dec 19 11:11:30 2009
Realtek 8136/8168/8169

ioatdma.sys Mon Nov 16 16:23:09 2009
Intel(R) 5000 Series Chipsets Integrated Device - 1A38

HECIx64.sys Thu Sep 17 22:54:16 2009
Intel(R) Management Engine



Run memtest overnight:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[youllbelost]

Funny. A RAM problem occured to my "Brand new PC". I got them replaced and it worked fine from then.

 

[Mr Bungra]

Hi.

I have a digital output - but needed an adapter to vga as the monitor is not digital.
I haven't used the HDMI.

I have noticed that the device manager lists my monitor as generic p and p - so I will now try and download the correct driver for my monitor..

I did all the windows updtaes previous to the new install - but didn't help.. Becaus it bsoded again on n ew install I haven't done the updates.

Does any of this help solve ?

 

[Mr Bungra]

Am working through memtestnow - will report back when it's done..

 

[cybercore]

Have you updated the drivers ?

Am working through memtestnow - will report back when it's done..

You should leave it overnight, a thorough run would be 8-12 hours.

 

[Mr Bungra]

hi..

It bought up loads of errors - but was still running past 16 hours.. I guess that's enough evidence to pass on to the store though...

 

[cybercore]

Ok, that's the evidence. You can run this memory test under Windows - as a prooftest if you want:

MemTest: RAM reliability tester for Windows

 

[Mr Bungra]

Thanks for your support on this.

I have to 'buy' the new ram - then they will refund me when I return the faulty ram. fingers crossed this will sort. I ran MemTest for windows and stopped it on 50% as it came up with 5 errors - which is enough for me..

thanks again, I'll report back in a few days when the new ram is installed and let you know if we can mark this as solved

ta

 

[cybercore]

Sure thing, you are much welcome. : )

 

[Mr Bungra]

Hi.

New memory is installed. Mem test passed ok and the computer isn't crashing.

But, I have new problems. If you feel this should be moved to another section, please do do, or let me know the best way to post.

While I had the bad ram - I updated the drivers for intel hd audio and also for the intel graphics.

Now the pc will wake up after sleeping, but the monitor stays asleep and when I physically turn it on, it says, no signal.

I have to manually restart the computer. It tries to resume windows - but never makes it. If I choose to delete the resume and boot normally, it boots fine.

I decided to roll back the intel drivers, but that option is greyed out. I then tried to system restore - but I get a dialogue box telling me that the drive is corrupted and I can't restore. It recomends I check/repair the disk on startup.. i did. It took a long time and then booted as normal.

But nothing has changed, ie roll back greyed out, still not waking up monitor and still can't system restore.

Any ideas ?

thx

 

[Mr Bungra]

All sorted for now

Hi

Looks like the new ram has reenabled system restore.
Have restored to a few days ago and the sleep problem has gone.

Hopefully that's that.

Thanks for advice.