Broken USB port already?

[MadSupra354]

I built a PC about 2 months ago with a Cooler Master Storm Scout, and for some reason, one of the USB ports isn't working.
If I connect my camera, the camera will notice that USB has connected, but Windows 7 won't.
I bought my PSU and case in a bundle. The case had about 5-6 4-Pin Molex, but my PSU only had 4 connectors.
I just connected all I could, I switched them around until all the fans worked. I probably should have switched off the 120mm at the back, since I have a cooler pushing air through the top of the case.
Anyway, I've already broken the warranty for cutting out a chunk of metal so my graphics card could fit. I don't know if the USB port it's actually broken, or I can tweak some things so it will work. It's the second one starting from the left:

 

[marsmimar]

I'm guessing you've already checked to make sure all wiring at the USB port is intact and nothing came apart. I'd give the Windows 7 troubleshooter a try (type troubleshooting in the start menu search box or go to control panel > troubleshooting.) I'd also go to Device Manager and make sure your USB controllers are working properly.

I found out the hard way that plugging and unplugging devices can quickly destroy USB ports whether on a laptop or a desktop. I've gotten into the habit of using a USB hub with an external power source. Plug it in once and leave it plugged in. It's cheaper and easier (less time consuming) to replace the hub than to troubleshoot and repair/replace a port, especially on a laptop.

 

[MadSupra354]

OK, I tried plugging a USB Flash Drive into the "broken" USB Port, and searched for 'Hardware and Device' and it detected that Windows Update isn't automatically installing the drivers. Since I've used this before on other ports, would it matter? If so, how would one manually configure Windows Update to install drivers?

 

[marsmimar]

From the start menu search box type in change device installation settings and then select the same at the top. You should get a dialog box called Device Installation Settings with an option to download driver software manually or automatically.

You could also go back in to Device Manager and double click the USB controller for that "broken" port. A "Properties" dialog box should open. Click on the Driver tab and you should see an Update Driver button.

If the port is still functional (not really broke) but just missing its driver, this tutorial may help determine the manufacturer and hopefully allow download from the mfg's website.

http://www.sevenforums.com/tutorials/73420-hardware-identification.html

 

[MadSupra354]

Which folder are USB's under in Device Manager? This is what I see...

 

[A Guy]

Human Interface Devices



A Guy

 

[MadSupra354]

Hmm...I only seem to have 3 USB Input Devices.

 

[A Guy]

Are you looking for USB devices connected to your PC, or the actual USB inputs on the entire PC? I may have misunderstood, sorry.



A Guy

 

[MadSupra354]

Are you looking for USB devices connected to your PC, or the actual USB inputs on the entire PC? I may have misunderstood, sorry.

View attachment 154548

A Guy

I'm talking about the USB inputs on the case.

 

[essenbe]

The last entry in Device manager is USB Seraial Bus controllers. Expand that and show a screenshot.

 

[MadSupra354]

 

[essenbe]

From outward appearance, all of those look OK. Are all of the front port USB connectors that way or just the one? When you installed the MB, you should have had wires from the fron pannel that connected to USB headers on the bottom of the MB. Check that those are connected securely. And for future reference, when you run out of 4 pin power connectors, you can get molex splitters that will turn one connector into 2 connectors.

​

 

[MadSupra354]

From outward appearance, all of those look OK. Are all of the front port USB connectors that way or just the one? When you installed the MB, you should have had wires from the fron pannel that connected to USB headers on the bottom of the MB. Check that those are connected securely. And for future reference, when you run out of 4 pin power connectors, you can get molex splitters that will turn one connector into 2 connectors.

View attachment 154615​

Is this safe? I know having splitters for GPU's isn't advised.

 

[essenbe]

yes it's safe. it is usually used to connect fans which don't draw much currency. I use them all the time.

 

[MadSupra354]

yes it's safe. it is usually used to connect fans which don't draw much currency. I use them all the time.

Are you sure these 4pin molex cables are for the USB case inputs? Aren't they for the fans?

 

[essenbe]

Yes, they are for fans usually and a few other type of cables. There are other types of cables from the front panel for USB ports. If you look closely at the bottom of your MB, they are usually labled USB1, USB2. The cables from the front panel USB ports plug into those USB ports. The USB cables do not look anything like the 4 pin Molex cables.

Look in your manual. It should tell you exactly where they are and which cables plug into them.

 

[MadSupra354]

Yes, they are for fans usually and a few other type of cables. There are other types of cables from the front panel for USB ports. If you look closely at the bottom of your MB, they are usually labled USB1, USB2. The cables from the front panel USB ports plug into those USB ports. The USB cables do not look anything like the 4 pin Molex cables.

Yea I know :roflmao:
I think this case is supposed to come with red LED's, but they won't turn on :huh: I have to sort these things out sometime

 

[essenbe]

Madsupra354, in your 1st post you indicated that your PSU did not have enough molex connectors for your case connections. I was simply trying to show you a simple solution to that problem. As far as your USB issue, there is no indication in device manager of a driver issue that I could see. The next obvious place to look is at the cable attachment to the front pannel connection and that the cable is connected to the proper location on the motherboard and is secure and has not come loose. I'm not sure why you think that is humorous. If none of those things are the problem, it is quite possible that you simply have a faulty USB connector. Perhaps if you contact Cooler Master they will send you a replacement front pannel without you having to RMA the whole case.

 

[MadSupra354]

essenbe, I think you misunderstood. I'm just laughing because when I first built my PC, I thought something was wrong with it because it wouldn't boot, and I figured out it was because I didn't connect the front panel connectors.
Sorry if I offended you I didn't mean to offend anyone
I'll see what I can do with the front panel connectors.

 

[essenbe]

No problem. As far as your led lights, as I recall your case has a fan controller and a switch to turn the leds on/off. Because of that, they are very particular about which cable gets connected where. It may take some reading from the manual to get it right.

Sorry, I think I may have confused your case with another CM case.