Broken USB port already?

MadSupra354

Supra
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I built a PC about 2 months ago with a Cooler Master Storm Scout, and for some reason, one of the USB ports isn't working.
If I connect my camera, the camera will notice that USB has connected, but Windows 7 won't.
I bought my PSU and case in a bundle. The case had about 5-6 4-Pin Molex, but my PSU only had 4 connectors.
I just connected all I could, I switched them around until all the fans worked. I probably should have switched off the 120mm at the back, since I have a cooler pushing air through the top of the case.
Anyway, I've already broken the warranty for cutting out a chunk of metal so my graphics card could fit. I don't know if the USB port it's actually broken, or I can tweak some things so it will work. It's the second one starting from the left:
ports.jpg
 

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I'm guessing you've already checked to make sure all wiring at the USB port is intact and nothing came apart. I'd give the Windows 7 troubleshooter a try (type troubleshooting in the start menu search box or go to control panel > troubleshooting.) I'd also go to Device Manager and make sure your USB controllers are working properly.

I found out the hard way that plugging and unplugging devices can quickly destroy USB ports whether on a laptop or a desktop. I've gotten into the habit of using a USB hub with an external power source. Plug it in once and leave it plugged in. It's cheaper and easier (less time consuming) to replace the hub than to troubleshoot and repair/replace a port, especially on a laptop.
 

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OK, I tried plugging a USB Flash Drive into the "broken" USB Port, and searched for 'Hardware and Device' and it detected that Windows Update isn't automatically installing the drivers. Since I've used this before on other ports, would it matter? If so, how would one manually configure Windows Update to install drivers?
 

My Computer

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PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
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Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
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Acer H236HLbmjd
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1920x1080
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Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
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EVGA SuperNOVA 650 P2
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From the start menu search box type in change device installation settings and then select the same at the top. You should get a dialog box called Device Installation Settings with an option to download driver software manually or automatically.

You could also go back in to Device Manager and double click the USB controller for that "broken" port. A "Properties" dialog box should open. Click on the Driver tab and you should see an Update Driver button.

If the port is still functional (not really broke) but just missing its driver, this tutorial may help determine the manufacturer and hopefully allow download from the mfg's website.

http://www.sevenforums.com/tutorials/73420-hardware-identification.html
 

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Sony Vaio VPCEB47GM Laptop
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Win 7 Pro 64-bit
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Intel i5 2.4 Ghz
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8GB DDR3
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Intel HD 3000
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IDT High Definition
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Which folder are USB's under in Device Manager? This is what I see...
Capture.PNG
 

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
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1920x1080
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Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
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EVGA SuperNOVA 650 P2
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Topre Realforce 104UG-HiPro
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Human Interface Devices

USB.jpg

A Guy
 

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Hmm...I only seem to have 3 USB Input Devices.
Capture.PNG
 

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
Screen Resolution
1920x1080
Hard Drives
Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
PSU
EVGA SuperNOVA 650 P2
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Silverstone Raven 3 RV03B-W
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Topre Realforce 104UG-HiPro
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Are you looking for USB devices connected to your PC, or the actual USB inputs on the entire PC? I may have misunderstood, sorry.

USB.jpg

A Guy
 

My Computer

Computer type
PC/Desktop
OS
Windows 10 Home x64
CPU
INTEL Core i5-750 Quad-Core 3.37GHz
Motherboard
ASUS P7P55D
Memory
HyperX Fury Black Series 8GB (2 x 4GB) 1866Mhz
Graphics Card(s)
EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
Monitor(s) Displays
LG 32MA68HY 32" IPS
Screen Resolution
1920 x 1080
Hard Drives
Samsung 840 Evo 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
PSU
ANTEC TruePower New TP-550, 80 PLUS, 550W
Case
ANTEC Three Hundred Illusion
Cooling
COOLER MASTER Hyper 212 Plus, 4 x 120mm 1 x 140mm Noctua's
Internet Speed
85 + Mbps
Antivirus
Avast
Browser
Vivaldi

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
Screen Resolution
1920x1080
Hard Drives
Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
PSU
EVGA SuperNOVA 650 P2
Case
Silverstone Raven 3 RV03B-W
Keyboard
Topre Realforce 104UG-HiPro
Mouse
Mionix Naos 7000
Internet Speed
76/4 On a good day
Antivirus
SmartScreen
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Internet Explorer 11
The last entry in Device manager is USB Seraial Bus controllers. Expand that and show a screenshot.
 

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Capture.PNG
 

My Computer

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PC/Desktop
OS
10 Home x64
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Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
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Corsair XMS3 8GB DDr3 1600MHz
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Sapphire NITRO Radeon R9 Fury
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Asus Xonar DX
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Acer H236HLbmjd
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1920x1080
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Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
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EVGA SuperNOVA 650 P2
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Topre Realforce 104UG-HiPro
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Mionix Naos 7000
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From outward appearance, all of those look OK. Are all of the front port USB connectors that way or just the one? When you installed the MB, you should have had wires from the fron pannel that connected to USB headers on the bottom of the MB. Check that those are connected securely. And for future reference, when you run out of 4 pin power connectors, you can get molex splitters that will turn one connector into 2 connectors.
molex.PNG
 

My Computers

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    Windows 11 Pro
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    Ryzen 9 5900X
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    32GB G Skill DDR4-3600
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    3 X Asus 27"
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    2 X 1 TB NVME drives
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    EVGA 850
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    Dell 16 Plus
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    Windows 11 Pro
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    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
From outward appearance, all of those look OK. Are all of the front port USB connectors that way or just the one? When you installed the MB, you should have had wires from the fron pannel that connected to USB headers on the bottom of the MB. Check that those are connected securely. And for future reference, when you run out of 4 pin power connectors, you can get molex splitters that will turn one connector into 2 connectors.

Is this safe? I know having splitters for GPU's isn't advised.
 

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
Screen Resolution
1920x1080
Hard Drives
Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
PSU
EVGA SuperNOVA 650 P2
Case
Silverstone Raven 3 RV03B-W
Keyboard
Topre Realforce 104UG-HiPro
Mouse
Mionix Naos 7000
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yes it's safe. it is usually used to connect fans which don't draw much currency. I use them all the time.
 

My Computers

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    Windows 11 Pro
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    Asus X570 Crosshair Viii Hero
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    32GB G Skill DDR4-3600
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    EVGA RTX 3080 FTW 3 Ultra
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    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
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    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
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    Logitech G510s/ Logitech G13
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    Logitech G502
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    24/1
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  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
yes it's safe. it is usually used to connect fans which don't draw much currency. I use them all the time.
Are you sure these 4pin molex cables are for the USB case inputs? Aren't they for the fans?
 

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
Screen Resolution
1920x1080
Hard Drives
Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
PSU
EVGA SuperNOVA 650 P2
Case
Silverstone Raven 3 RV03B-W
Keyboard
Topre Realforce 104UG-HiPro
Mouse
Mionix Naos 7000
Internet Speed
76/4 On a good day
Antivirus
SmartScreen
Browser
Internet Explorer 11
Yes, they are for fans usually and a few other type of cables. There are other types of cables from the front panel for USB ports. If you look closely at the bottom of your MB, they are usually labled USB1, USB2. The cables from the front panel USB ports plug into those USB ports. The USB cables do not look anything like the 4 pin Molex cables.

Look in your manual. It should tell you exactly where they are and which cables plug into them.
 

My Computers

System One System Two

  • Computer type
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    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
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    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Yes, they are for fans usually and a few other type of cables. There are other types of cables from the front panel for USB ports. If you look closely at the bottom of your MB, they are usually labled USB1, USB2. The cables from the front panel USB ports plug into those USB ports. The USB cables do not look anything like the 4 pin Molex cables.
Yea I know :roflmao:
I think this case is supposed to come with red LED's, but they won't turn on :huh: I have to sort these things out sometime :p
 

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
Screen Resolution
1920x1080
Hard Drives
Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
PSU
EVGA SuperNOVA 650 P2
Case
Silverstone Raven 3 RV03B-W
Keyboard
Topre Realforce 104UG-HiPro
Mouse
Mionix Naos 7000
Internet Speed
76/4 On a good day
Antivirus
SmartScreen
Browser
Internet Explorer 11
Madsupra354, in your 1st post you indicated that your PSU did not have enough molex connectors for your case connections. I was simply trying to show you a simple solution to that problem. As far as your USB issue, there is no indication in device manager of a driver issue that I could see. The next obvious place to look is at the cable attachment to the front pannel connection and that the cable is connected to the proper location on the motherboard and is secure and has not come loose. I'm not sure why you think that is humorous. If none of those things are the problem, it is quite possible that you simply have a faulty USB connector. Perhaps if you contact Cooler Master they will send you a replacement front pannel without you having to RMA the whole case.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
essenbe, I think you misunderstood. I'm just laughing because when I first built my PC, I thought something was wrong with it because it wouldn't boot, and I figured out it was because I didn't connect the front panel connectors.
Sorry if I offended you I didn't mean to offend anyone :p
I'll see what I can do with the front panel connectors.
 

My Computer

Computer type
PC/Desktop
OS
10 Home x64
CPU
Intel Core i5 4670K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
Corsair XMS3 8GB DDr3 1600MHz
Graphics Card(s)
Sapphire NITRO Radeon R9 Fury
Sound Card
Asus Xonar DX
Monitor(s) Displays
Acer H236HLbmjd
Screen Resolution
1920x1080
Hard Drives
Force GS 128GB - Seagate 320GB - WD Caviar Black 1TB - WD Caviar Blue 500GB
PSU
EVGA SuperNOVA 650 P2
Case
Silverstone Raven 3 RV03B-W
Keyboard
Topre Realforce 104UG-HiPro
Mouse
Mionix Naos 7000
Internet Speed
76/4 On a good day
Antivirus
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Internet Explorer 11
No problem. As far as your led lights, as I recall your case has a fan controller and a switch to turn the leds on/off. Because of that, they are very particular about which cable gets connected where. It may take some reading from the manual to get it right.

Sorry, I think I may have confused your case with another CM case.
 
Last edited:

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
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