Solved BSOD 0x000000116 Stop when playing games.

[Albatross147]

When i play a game, after some time my computer freezes for a sec, then resumes but a few seconds after, it freezes again then the screen goes black and displays the BSOD with STOP 0x000000116.
(These crashes happen with every game i play)
I have tried to check the temperature (may need to redo this :sarc: ) and i have tried switching graphics drivers but this didn't solve the problem.
Later on however the crashes no longer reported a minidump but a MEMORY.dmp file
I couldn't add this file as it said i had innsuficient rights although im administrator and only user on the pc.
I need some help in finding the cause and a solution of this crash.

Windows 7 Specs

-Windows 7 Home premium x64
-Originally installed version
-Purchased when i bought the pc

-Pc is about 10 months old
-The OS hasn't been re-installed.

System specs

-Model: Acer Aspire 5750g
-Processor: Intel Core i7-2630QM (quad core with 2.0GHz and 6MB L3 cache)
-Graphics card: NVIDIA GeForce GT 540M (with driver version 285.62)
-RAM: 4 GB
-Hard drive: 500 GB
-Power supply: 6-cell Lithium Battery


ps: the system health scan is in dutch, i hope this won't be a problem.
(i hope i made this thread right )

 

[writhziden]

I will take a look at the files you've uploaded. Welcome to SevenForums. To re-enable minidumps, follow the steps in http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[writhziden]

Follow the steps for troubleshooting your reoccurring VIDEO_TDR_FAILURE (116) in http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and report back if you are able to resolve the problem.

 

[Albatross147]

Just did the FurMark test.
Ran it with the option 'BURN-IN test'
With 2x antialiasing and BURN IN, Dynamic background+ post FX

Used GPU-Z to log the temperature, the log file is in the attachment.
I was surprised it went up to nearly 100.

 

[writhziden]

That is definitely high. When was the last time you blew dust out of the system using a compressed can of air?

 

[GianniDPC]

Just did the FurMark test.
Ran it with the option 'BURN-IN test'
With 2x antialiasing and BURN IN, Dynamic background+ post FX

Used GPU-Z to log the temperature, the log file is in the attachment.
I was surprised it went up to nearly 100.

Heb je de laatste drivers geprobeert ?? (you're from belgium ??)

 

[Albatross147]

That is definitely high. When was the last time you blew dust out of the system using a compressed can of air?

Never really, ill get a can as soon as possible, ive also ordered some extre feet to heighten the space from the laptop and the floor to increase airflow.
If this doesn't work what could be the cause off the crashes?
Anything out of order in the files i uploaded?

Thanks for replying so fast

 

[Albatross147]

Just did the FurMark test.
Ran it with the option 'BURN-IN test'
With 2x antialiasing and BURN IN, Dynamic background+ post FX

Used GPU-Z to log the temperature, the log file is in the attachment.
I was surprised it went up to nearly 100.

Heb je de laatste drivers geprobeert ?? (you're from belgium ??)

Yep al een paar driver versies verwisselt, zelfde effect, en je ik ben van belgië

 

[GianniDPC]

Just did the FurMark test.
Ran it with the option 'BURN-IN test'
With 2x antialiasing and BURN IN, Dynamic background+ post FX

Used GPU-Z to log the temperature, the log file is in the attachment.
I was surprised it went up to nearly 100.

Heb je de laatste drivers geprobeert ?? (you're from belgium ??)

Yep al een paar driver versies verwisselt, zelfde effect, en je ik ben van belgië

Off topic: waar ? lol
On: de laatste beta geprobeert ? (did you tryed the lasted beta)

 

[writhziden]

That is definitely high. When was the last time you blew dust out of the system using a compressed can of air?

Never really, ill get a can as soon as possible, ive also ordered some extre feet to heighten the space from the laptop and the floor to increase airflow.
If this doesn't work what could be the cause off the crashes?
Anything out of order in the files i uploaded?

Thanks for replying so fast

No problem. Nothing major stands out. Norton is known to cause blue screen crashes from time to time, so you could try uninstalling using the Norton Removal tool and install Microsoft Security Essentials - Free Antivirus for Windows in its place to run with Windows Firewall.

 

[Albatross147]

Heb je de laatste drivers geprobeert ?? (you're from belgium ??)

Yep al een paar driver versies verwisselt, zelfde effect, en je ik ben van belgië

Off topic: waar ? lol
On: de laatste beta geprobeert ? (did you tryed the lasted beta)

De website van geforce zelf

 

[Albatross147]

As soon as i have cleaned out my laptop and did something with the cooling, Ill post and see if the problem is resolved or not.
(raising the laptop from the floor to get better air circulation)

Hope i can put this on solved when these things are done

 

[writhziden]

As soon as i have cleaned out my laptop and did something with the cooling, Ill post and see if the problem is resolved or not.
(raising the laptop from the floor to get better air circulation)

Hope i can put this on solved when these things are done

There is a button next to the Post Reply button to mark the thread as solved.

 

[GianniDPC]

Yep al een paar driver versies verwisselt, zelfde effect, en je ik ben van belgië

Off topic: waar ? lol
On: de laatste beta geprobeert ? (did you tryed the lasted beta)

De website van geforce zelf

Maar download de laatste beta drivers xD: Graphics Driver - Verde 290.53 Driver - GeForce hier

 

[Albatross147]

Downloaded and installed that beta driver.
Skyram ran alot better but just as i finished char creation, my laptop crashed.
The screen froze and the noise was stuck, clearly the pc just blocking up.
However this time there was no bluescreen. The pc remained on the same screen with no change. I had to Hold down the power button till the pc rebooted.
The last reported temp by GPU-Z was 93°C. <===== waaaaay too hot :shock:
What do you make of this?
Was it the temperature or the driver?
I have checked with system requirements lab if my pc can handle skyrim
I scored well past the recommended. and Skyrim itself autoset settings to high.
(however the test i did was at low)
So is it really just overheating and dust? or is it something software related?

I feel we are getting closer to the awnser, and my best thoughts are dust and overheating.

Thanks again

 

[writhziden]

Downloaded and installed that beta driver.
Skyram ran alot better but just as i finished char creation, my laptop crashed.
The screen froze and the noise was stuck, clearly the pc just blocking up.
However this time there was no bluescreen. The pc remained on the same screen with no change. I had to Hold down the power button till the pc rebooted.
The last reported temp by GPU-Z was 93°C. <===== waaaaay too hot :shock:
What do you make of this?
Was it the temperature or the driver?
I have checked with system requirements lab if my pc can handle skyrim
I scored well past the recommended. and Skyrim itself autoset settings to high.
(however the test i did was at low)
So is it really just overheating and dust? or is it something software related?

I feel we are getting closer to the awnser, and my best thoughts are dust and overheating.

Thanks again

I would say it is probably overheating. I would recommend blowing the dust out REALLY well first. That may take more than one time of hitting it with the compressed air. If that does not resolve the temperature problem, consider getting a laptop cooling station to put under it.

 

[writhziden]

Just as a frame of reference, I have a G210M in my laptop computer, and I have never seen it get above 70 C. It may have at one point, as I was having a horrible problem with frame rates dropping in my games, and when I blew the dust out, my performance issues stopped and my gaming experience actually went back to better than normal.

The reason it was better than normal is I went through the steps in http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html to optimize my computer before blowing the dust out thinking it was a Windows issue.

 

[GianniDPC]

Downloaded and installed that beta driver.
Skyram ran alot better but just as i finished char creation, my laptop crashed.
The screen froze and the noise was stuck, clearly the pc just blocking up.
However this time there was no bluescreen. The pc remained on the same screen with no change. I had to Hold down the power button till the pc rebooted.
The last reported temp by GPU-Z was 93°C. <===== waaaaay too hot :shock:
What do you make of this?
Was it the temperature or the driver?
I have checked with system requirements lab if my pc can handle skyrim
I scored well past the recommended. and Skyrim itself autoset settings to high.
(however the test i did was at low)
So is it really just overheating and dust? or is it something software related?

I feel we are getting closer to the awnser, and my best thoughts are dust and overheating.

Thanks again

Toen de laptop crashte was het HDD lampje aan of uit (gewoon es vragen )

 

[Albatross147]

Downloaded and installed that beta driver.
Skyram ran alot better but just as i finished char creation, my laptop crashed.
The screen froze and the noise was stuck, clearly the pc just blocking up.
However this time there was no bluescreen. The pc remained on the same screen with no change. I had to Hold down the power button till the pc rebooted.
The last reported temp by GPU-Z was 93°C. <===== waaaaay too hot :shock:
What do you make of this?
Was it the temperature or the driver?
I have checked with system requirements lab if my pc can handle skyrim
I scored well past the recommended. and Skyrim itself autoset settings to high.
(however the test i did was at low)
So is it really just overheating and dust? or is it something software related?

I feel we are getting closer to the awnser, and my best thoughts are dust and overheating.

Thanks again

Toen de laptop crashte was het HDD lampje aan of uit (gewoon es vragen )

Daar heb ik niet echt op gelet

Also, i was thinking of using a Pump to blow out the dust. I guess ill try that first, run the test to see if it crashes, if so ill try canned air.
Another question, do i just blow air trough the fan or do i remove the cover and clean out the inside?

 

[writhziden]

Downloaded and installed that beta driver.
Skyram ran alot better but just as i finished char creation, my laptop crashed.
The screen froze and the noise was stuck, clearly the pc just blocking up.
However this time there was no bluescreen. The pc remained on the same screen with no change. I had to Hold down the power button till the pc rebooted.
The last reported temp by GPU-Z was 93°C. <===== waaaaay too hot :shock:
What do you make of this?
Was it the temperature or the driver?
I have checked with system requirements lab if my pc can handle skyrim
I scored well past the recommended. and Skyrim itself autoset settings to high.
(however the test i did was at low)
So is it really just overheating and dust? or is it something software related?

I feel we are getting closer to the awnser, and my best thoughts are dust and overheating.

Thanks again

Toen de laptop crashte was het HDD lampje aan of uit (gewoon es vragen )

Daar heb ik niet echt op gelet

Also, i was thinking of using a Pump to blow out the dust. I guess ill try that first, run the test to see if it crashes, if so ill try canned air.
Another question, do i just blow air trough the fan or do i remove the cover and clean out the inside?

I just try to blow into every vent possible on laptops. Desktops are easier because you can take the case off and fit it back on easily. Laptops have some strange fittings sometimes, so they are hard to get back together if taken apart. The other thing you can do is open up all the small covers (RAM, hard disk, CD/DVD drive) and blow the air into those areas to get into the board more. Just make sure with the can of air that it is upright the whole time so the fluid inside does not get on the components.

I bought a miniaturized compressor designed to blow out electronics so I don't have to deal with cans of air anymore. There is also no fluid to accidentally get on components. A big plus is it's better for the environment not to have all those cans in the dumps. If you're interested, http://www.amazon.com/gp/product/B001J4ZOAW/ref=oh_o02_s00_i00_details works really well. It's a little loud, but it gets more dust out than the cans of air do.