BSOD 9f randomly happening

[jsawyer]

Hi there, My apologies for the double posting, I had previously submitted this in the general discussion and realized my mistake so am posting here. This is my first time posting and I could really use some help. I have been getting sporadic BSOD with no real pattern to it, it seems quite random however the details are always the same:
[FONT=&quot]

Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.768.3[/FONT]
[FONT=&quot] Locale ID: 4105[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 9f[/FONT]
[FONT=&quot] BCP1: 0000000000000003[/FONT]
[FONT=&quot] BCP2: FFFFFA8008323A10[/FONT]
[FONT=&quot] BCP3: FFFFF800044EB3D8[/FONT]
[FONT=&quot] BCP4: FFFFFA800AE61E10[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\102812-21184-01.dmp[/FONT]
[FONT=&quot] C:\Users\Hal-James\AppData\Local\Temp\WER-61261-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]

I m not super technical for this type of ting but I do believe I have followed the guidelines and used the tool to attach the pertinent info. Any hep would be appreciated I have already updated the bios and done a fresh windows install at the behest of Acer tech support but would rather not have to send in my machine for repair it is quite new ad should not require this. My thanks in advance.

 

[Arc]

Welcome aboard.

!irp fffffa800ae61e10
Irp is active with 4 stacks 2 is current (= 0xfffffa800ae61f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800831d980 00000000 fffff8800f5f94a4-fffffa800c031bf0 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: [COLOR=Red]Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys[/COLOR]
 \Driver\ACPI    nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800b304480 00000000 00000000-00000000    pending
           \Driver\nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800e6505b0    

            Args: 00000000 00000000 00000000 00000000

So, it is caused by Daemon Tools, as it uses that STPD.sys thing.

► First, you uninstall Daemon Tools.
Daemon Tools... wherever it exists, it causes problem, much more than any other program of the same line.

► Next, download STPD Standalone installer, execute it. When the installer window is open, click on this button only.
View attachment 238923
If it is grayed out like the screenshot, just close the window, assuming that Daemon is uninstalled totally.

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the situation.

 

[jsawyer]

Much Thanks I will try this tonight and get back to you with the results in a few days to see if this does fix the issue, in the meantime however I do have a question. The whole reason I use Daemon is to mount ISO as I use this type of file quite a bit. Can you recomend a free tool of the same nature that is less likely to cause bugs like this?

 

[Arc]

Hello jsawyer, all the iso mounting tools do have the same problem. They mount the virtual drives even before windows is started, but the full operation cannot be competed before it is fully started.

Think the situation. Hardware environment is first. Then software. But, when software is trying to be loaded, it founds a hardware specified which is not present there. Coz it cannot be present there before the software is loaded.

This cyclical logic makes the system crash.

You may use 7-zip, it extracts any ISO file. so your need to use an ISO will be fulfilled rightly, at a most, you may miss some DVD menus etc.

 

[jsawyer]

Thanks for the quick reply. This does make sense, and thanks for the tip about 7-zip. I am just confused because I have used Daemon on other machines one Vista and one Windows 7 for years, granted both 32 bit, and never experienced an issue. Do you suppose that is the issue, a 64bit cannot handle the tool?

I will do as suggested and report back in a few days...Cheers.

 

[Arc]

About a crash, it is totally unpredictable. It may happen anytime or anywhere, but you cannot predict it earlier. A cheap system may not crash over years, but a high end rig may crash continuously. So, it did not crash on two other computers ... very good for those ones.

Search the internet on " BSOD and Daemon Tools", you will get a sizable data.

It is the most frequent crasher for windows 7.

 

[jsawyer]

Once again my thanks, you are correct there are multitudes of posts about Daemon issue. I noticed a few mentioning my preferred AV as well Avast! as a cause of the dreaded BSOD, did you find anything in the dump that would suggest I should remove this as well? If so, what would you suggest that works best and is free?

Cheers.

 

[Arc]

jsawyer, Avast is a great antivirus, as long as it is the free version, not coming with the personal firewall. Alongwith windows firewall, it is just nice.

All the AV programs do cause some troubles, if you are using some ambitious settings Let it run as it is, there is no problem (Not true for McAfee and AVG, they are big time craps). Some AVs like Norton and Kaspersky comes with some bloatware, who malfunctions, and we blame that AV program. But, we cannot segregate them blots.

In your case, as far as I have seen, Avast is not doing any wrong. Otherwise I must have included in my suggestion. You may continue with Avast.

But, if you plan to change, there is one .... Microsoft Security Essentials - Microsoft Windows. Most light on the system, most problem free, and as good as avast from the perspective of security.

 

[jsawyer]

Hello again, had another BSOD might have found the cause and uninstalled the source but please analyze the files and advise me your thoughts. Some other posts had suggesting using virtual drive for ISO use and seeing as I had flushed the system for reinstall of windows preferred using the ISO mounting, it has been uninstalled and all my gear intact so no longer require nor will use such products from here on, but would like to be certain it was not brought about by something else Cheers.

 

[Arc]

For nVidia, use the 306.23. The later one is problematic.

Also , update Alps pointing device.

fffff800`00b9c768  fffff880`1015c7fcUnable to load image \SystemRoot\system32\DRIVERS\Apfiltr.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for Apfiltr.sys
*** ERROR: Module load completed but symbols could not be loaded for Apfiltr.sys
 Apfiltr+0x197fc[/COLOR]

Update it from ALPS ELECTRIC CO., LTD.

 

[jsawyer]

Thanks again for your help, I have received and will install the NVIDIA driver as per your suggestion will install it tonight, however I have trouble finding the ALPS driver on the site you suggested, I even tried drivers in the search bar and got nothing.

 

[jsawyer]

Hello again, I thought everything would be fine last thing suggested did not quite work so I uninstalled and reinstalled the ALPs and Nvidia drivers form the acer support site and it seemed to be working ok but got hit again today, please help.

 

[Arc]

 !irp fffffa80079f9010
Irp is active with 4 stacks 2 is current (= 0xfffffa80079f9128)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8007f10b60 00000000 fffff8800f5774a4-fffffa800ceb7bf0 Success Error Cancel pending
          [COLOR=Red]*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys[/COLOR]
 \Driver\ACPI    nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800afc2140 00000000 00000000-00000000   [COLOR=Red] pending
           \Driver\nvlddmkm[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800e61eae0    

            Args: 00000000 00000000 00000000 00000000

I am seeing that you are using a beta driver. In that case use the latest one ...
http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

Re-seat the graphics card.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

 

[jsawyer]

Ok so i got the latest non beta version of the driver and installed (306.23-notebook-win8-win7-winvista-64bit-international-whql) but did not get a chance to run the stress test, had 2 BSOD, tried to run the test but the funmark application fails when I select the settings as per the instructions step 3
3. Select your resolution from the drop-down menu, and enable the following:

• Burn-in
• Xtreme burn-in
• Post FX

Help this is getting very frustrating

 

[Arc]

It seems to be a new computer, with switchable graphics, nvidia and intel.

Better you contract the vendor first, as it should be within warranty.

 

[jsawyer]

It is under warranty, I just wanted to eliminate any possibilities before being with out my laptop for too long. Oh well, I guess that is all I can do, time to start a new backup.