Solved BSOD a a regular basis now

[ROCKNROLLPIMP]

New here,hope I followed all the rules and dotted my i's n crossed my t's.
Pretty much been getting BSOD since this computer was built for me
Any help would be great
thanks for your time

 

[x BlueRobot]

[COLOR="Red"]BugCheck 4A[/COLOR], {73a52e09, [COLOR="Blue"]2[/COLOR], 0, fffff88002bd9ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Usual causes:  Device driver

A driver was trying to return back to User mode, when it's IRQL (currently at Dispatch_Level) was greater than Passive_Level, it seemed to crash on your Avast program and this may be the problem.

PROCESS_NAME:  AvastSvc.exe

Remove:

Start Menu\Programs\avast! Free Antivirus

Use the official uninstaller:

• avast! Uninstall Utility

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

:info: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[ROCKNROLLPIMP]

WOW
The free Avast huh?
many thanks while i kill this program....

 

[x BlueRobot]

Post back your results

 

[ROCKNROLLPIMP]

I uninstalled Avast
Installed Malwarebytes (found 12 "threats")
Installed Microsoft security Essentials
Thanks so much BlueRobot for the quick reply and help
I will mark the thread solved after 24 hours

 

[x BlueRobot]

Your welcome, and have you removed the threats? You can report them in the Security forum.

 

[ROCKNROLLPIMP]

Your welcome, and have you removed the threats? You can report them in the Security forum.

Yes I removed the 12 threats with malawarebyte
did not see that option :huh:

 

[x BlueRobot]

You can create a thread here for the threats if you wish - System Security - Windows 7 Forums

Leave this thread open for a few days and then report back if you have had any problems.

 

[ROCKNROLLPIMP]

ok will do
thanks so much once again

 

[x BlueRobot]

Your welcome

 

[ROCKNROLLPIMP]

uh oh
seems now I do not get a BSOD
It just cuts off or goes into sleep mode,and then i have to reboot
Just surfing the net and was talking on skype...this was the third time it just shut down....:shock:

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {c0000005, fffff800033791fe, fffff8800b95cab0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObpWaitForMultipleObjects+173 )

Usual causes:  System service, Device driver, graphics driver, memory

2: kd> [COLOR="SeaGreen"]!error 00000000c0000005[/COLOR]
Error code: (NTSTATUS) [COLOR="Red"][COLOR="Blue"]0xc0000005[/COLOR][/COLOR] (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Check for updates (ATI Radeon HD 4250):

c:\windows\system32\drivers\atikmpag.sys (8.14.1.6210, 299.00 KB (306,176 bytes), [COLOR="red"]4/20/2011 1:22 AM[/COLOR])

• http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

1. Download Driver
2. Start rb: Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, Uninstall
5. Reboot
6. Run Driver Sweeper
7. Reboot
8. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Memory:

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

 

[ROCKNROLLPIMP]

Once again thanks BlueRobot
It has yet to do it again,but I will proceed with the above instructions n report back A.S.A.P.

 

[x BlueRobot]

That's good to know, thanks

 

[ROCKNROLLPIMP]

Uninstalled old ATI Radeon HD 4250 drivers and installed the updated new one
System seems more stable and better,performance wise? Is this just me?
Will test RAM overnight.

Random question as well,if it is not too much trouble
I had this system built for me and added a Creative SB Audigy 2 (WMD) from my old system. I have the logitech z5500 speakers.
I do not think I could ever find the exact updated drivers for it and it had never performed well as with my last computer...as well as the program seem to be missing features and I cannot get the middle channel speaker to work to save my life
Is there a forum or thread of info for any of this?
This site is the BEST thing I have found recently,thanks for all the help you have given me.
<-----Noob

 

[x BlueRobot]

Here's the Sound & Audio section; and might find some information from the Tutorials.

 

[ROCKNROLLPIMP]

Great thanks!

 

[ROCKNROLLPIMP]

I was just coming to post here about the last 2 nights I have ran the Memtest86+ only to find when I returned to find the computer shut down completely.Once I noticed the scan ran 5 times the other not sure.
As I logged on here the computer screen went black and rebooted I was playing music in winamp and the speakers made that same noise like a blue screen started.
Once again thanks for all your help and the directions to the sound threads,can't believe I missed that
Uploading report
sorry I am so much trouble

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {c0000005, fffff80003376c2c, fffff8800a49f0a0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectByHandleWithTag+10c )

Have you ran MemTest86+? If so, did it manage to complete and show any errors whilst running?

 

[ROCKNROLLPIMP]

Yes I ran it twice overnight no errors were showing it made 5 passes last night,the night before I do not know how many and the computer had shut down both times when I returned to it
I do not have it set to shut down
So I've no idea why
I will run the test again late this afternoon and watch a couple of movies and keep a close check on it then...thanks