BSOD after boot. . .no BSOD in safe mode

[orcahawk]

getting BSOD after boot and desktop comes up. . .i can get in safe mode without BSOD coming up. . .

Attached SF Diagnost. from my Dell Laptop.

Thanks

 

[HonorGamer]

Hello,

Probably caused by : [B][COLOR="Red"]SRTSPL64.SYS [/COLOR][/B]

This driver belongs to Symantec/Norton. These programs are starting to become known to be the cause of some BSODs. I suggest uninstall Norton/Symantex, and install http://windows.microsoft.com/en-US/windows/products/security-essential .

Afterwards, please post back results.

-Justin

 

[Kari]

Hi Orcahawk, welcome to the Seven Forums.

The culprit seems to be SRTSPL64.SYS which is one of the system files for Symantec Endpoint Protection. You could try to uninstall it in Safe Mode and try to boot normally to see if it helps.

If you have difficulties in uninstalling it, here are the manual removal instructions. They are for XP but the procedure is the same in 7.

Kari

EDIT: Too late!

 

[orcahawk]

Results

Get error
Window installer service could nit be accessed. This can occur if the windows installer is not correctly installed