Solved BSOD after finishing useless processes

[joaodiogo321]

I use WhoCrashed and got an error about ntoskrnl.exe and then athrx.sys:

On Sat 23-06-2012 20:21:45 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062312-26535-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F190)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
I also checked my C: drice with chkdsk and performed a memory diagnostic and both were fine.

On Sat 23-06-2012 22:00:18 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062312-25849-01.dmp
This was probably caused by the following module: athrx.sys (athrx+0x9E318)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\athrx.sys
product: Driver for Atheros CB42/CB43/MB42/MB43 Network Adapter
company: Atheros Communications, Inc.
description: Atheros Extensible Wireless LAN device driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: athrx.sys (Atheros Extensible Wireless LAN device driver, Atheros Communications, Inc.).
Google query: athrx.sys Atheros Communications, Inc. KMODE_EXCEPTION_NOT_HANDLED

This is not the first that i had. It's probably the 7th. it started today at 1:00PM (13:00 here in Europe) and all happened today (of course...). I noticed that almost all of them happened after i ended some processes i didnt needed running because i was going to defragment after that.
Most of these processes, I end before gaming for maximum performance... These are the ones i remember:

- Acmon.exe (Splendid utility from asus)
- AsScrPro.exe
- ATKOSD2.exe, DMedia.exe, HControl.exe, WDC.exe (Asus ATK Hotkey Package)
- ACEngSvr Module (i think i didnt always end this process)
- DTShellHelper.exe (Daemon Tools)
- FspUip.exe (asus mouse pad)
- FLxHCIm.exe (Fresco Logic)
- TeaTimer.exe (spybot)
- jusched.exe (java update)
- hid.exe and tray.exe (asus mouse)
- baterylife.exe (asus Power4Gear Hybrid)
- nvtray.exe (nvidia settings)

I know that the second one is about my wifi atheros driver and i already updated it. i will see if it is solved. however, i dont know whats the first one about...

Do you think I should try the "verifier.exe" thing. How should i do it?

Help please!!! Thanks in advance.

PS: the two minidumps are attached.

 

[karlsnooks]

As you have seen Who Crashed is not adequate for bsod analysis and often comes to 100% false conclusions.

Do yourself a favor and remove WhoCrashed.

Blue Screen of Death (BSOD) Posting Instructions

 

[joaodiogo321]

Is Windows 7 . . .
- x64
- original installed OS
- OEM = came pre-installed on system
- laptop is9 months old
- OS is 9 months old (re-installed it once right at the beggining because hotkeys didnt work and, back then, i didnt know how to solve it)

I had another bsod and whocrashed reported that it was the nvidia driver... i think i will uninstall it as it is giving only random driver crashes (is it possible?). Might it be a virus?

i couldnt do i system health report... tried everything. Attached iis the folder from BSOD Dump & System File Collection app

 

[writhziden]

Problematic Software:

Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS Utility	Public:Start Menu\Programs\ASUS Utility	Public
Start Menu\Programs\ASUS\ASUS Splendid Utility	Public:Start Menu\Programs\ASUS\ASUS Splendid Utility	Public
Start Menu\Programs\Defraggler	Public:Start Menu\Programs\Defraggler	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

• I personally do not recommend 3rd party defrag tools. I have seen them damage restore points and even cause blue screen crashes. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
  defrag c: -b
  defrag -c -v -w
  ​
  The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.
  
  The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html.
  
  For more flags, see http://www.sevenforums.com/tutorials/11733-disk-defragmenter-open-use.html.
  
  
• Spybot Search and Destroy is not the best malware/spyware utility. Take a look at http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better options.
  
  
• Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.

Crashes were caused by your Primax Gaming Mouse drivers. Make sure your drivers are up to date. Primax Electronics Ltd.

You may also consider re-installing the drivers from your installation media. The device should be found under Human Interface Devices or Mice and other pointing devices in Device Manager:

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Find the device you are trying to uninstall by expanding the appropriate set of devices
6. Right click the device
7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer only if Windows asks you to.
10. Install the latest driver for the device from the installation media.

Alternatively:

1. Login as an adminstrative user.
2. Click Start Menu
3. Click Control Panel
4. Click Hardware and Sound
5. Click Device Manager (the last link under Devices and Printers)
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device from your installation media.

 

[joaodiogo321]

Well, firstly, i dont have any primax mice. i only have the asus rog gx800 that came with my asus g74sx.

Secondly, you are telling me that Defraggler, Spybot, the driver of some Primax mouse and some of my ASUS utilities caused the BSODs, right? (or was it only the Primax mouse driver?)

Can you tell me which of these software from asus caused problems:

e-Driver
eManual
GameFast
Power4Gear Hybrid
Rotation Desktop for G Series
USB Charger Plus
Wireless Console 3
Splendid Utility
(I have already removed some of the bloatware that came with the pc but i left these ones because i find them somewhat useful)

I went to the device manager and found three devices under Human Interface Devices:
(Im Portuguese and my win7 is PT so some things might not be properly translated.)

- Asus ROG Laser Gaming Mouse
- HID-compliant consumer control Device
- Text Introduction USB Device

i am not sure what the 2nd and 3rd are... can you enlighten me about this?

Thanks in advance.

EDIT:
If i use chkdsk /r, do i need to also use chkdsk /f? and if i use chkdsk /b , do i need to use any of the others before? Or should i put, for example: chkdsk /f /r /b?

I'll also post 2 dumps that ocurred today.

 

[writhziden]

USB Charger Plus is known to cause issues because it places USB ports into an unnatural power state that can conflict with some USB devices and with the ports themselves...

ASUS Splendid Video Enhancement Technology was designed for Vista and may not work right with Windows 7. If you want to use it, make sure it is up to date from ASUSTeK Computer Inc. -Support- Drivers and Download Splendid

Power4Gear may cause overheating of the system if the fans are in quiet mode and the system is not properly cleaned of dust.

GameFast is probably fine, though it has potential to disable something that it believes to be non-essential that actually is essential. I prefer http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance to make sure it is done right.


I am guessing the problematic driver I saw is the Asus ROG Laser Gaming Mouse; its original developer was probably Primax, but you should get support for it from ASUS since they seem to have picked it up.


HID-compliant consumer control Device:

HID-Compliant Devices
USB mice and keyboards are the most common human interface devices, but the class has expanded to include joysticks, trackballs and any other tool that allows humans to interact with computers.



Read more: What Is an HID-Compliant Consumer Control Device? | eHow.com What Is an HID-Compliant Consumer Control Device? | eHow.com

Text Introduction USB Device - Unfamiliar to me, as well... May have to contact your USB device manufacturer(s) to find out what it is. Your motherboard support may also help.


One of your most recent crashes points to sptd.sys as the cause of the mouse problems: a known BSOD cause. Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is free.


Also, both crashes pointed to your ASUS gaming mouse, but sptd.sys may be the underlying problem. Remove that first to test whether the system is then stable.

 

[karlsnooks]

chkdsk /R is sufficient. Be sure to run chkdsk over all of your drives.
chkdsk /R includes /f.
chkdsk /R makes /B superfluous.

And yep, all of those removal recommendations you received are 100% in order.
Software works together in strange and unmarvelous ways.

Asus is very bad about loading you system up with untested, untried, and uncertified software that has not been fully tested in the manner which Microsoft documents.

I like Asus. I recommend Asus. I recommend uninstalling all of the software they add in.

You are very, very fortunate to have your posts analyzed by writhziden

Please listen to the master.

 

[joaodiogo321]

well, that's a pity... I really liked some of that asus software... and used daemon tools.

Is it possible that if i re-install defraggler, daemon tools and update the asus software and the mouse driver, the system gets stable?

If not, (before uninstalling my mouse driver and the other stuff) can i only remove sptd.sys and not the whole software, or would it become useless. Can i mount .iso images without it?

Thanks for all your help. It's been much appreciated!

 

[joaodiogo321]

Can you please answer my post above?

And i would really appreciate it if you could see this minidump from a few minutes ago (it's the last one i promise )
i just want to make sure it is both the mouse and sptd.sys.

If it really is, do you think i should buy another mouse... maybe from steelseries or logitech?... because i heard and read some people with, for example, razer mice which also had bsod and that driver was the cause...

thanks for all

 

[writhziden]

I gave an alternative for mounting .iso images: MagicISO, MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

It is possible if you do all those things, the system would be stable, but not guaranteed. Daemon Tools causes problems on many systems, so I do not have much faith in updating it. Some of the ASUS software is iffy at best and should be removed to at least test. You can always install things back one at a time and test after each to see if the system is stable.

When I say test after each, I mean: do your nomal routine for at least twice as long as it normally takes to get crashes. If you get no crashes, that software probably was not the problem. If you do get a crash, remove the software to test again.


Your recent crash points to your mouse still and is still probably due to sptd.sys


Also, we work here as volunteers, and I have literally 200 threads to go through due to a two day absence from being under the weather. Impatience from those I am helping will drop those down on my priority list.

 

[Layback Bear]

To joaodiogo321; you can do with your computer as you see fit it's your computer. If it was my computer I would do what writhziden recommends. He is very busy here and at time doesn't have a lot of time for chit chat. Don't louse your place in line.

 

[joaodiogo321]

I am sorry. Didnt know you had so much to do.

Ill try that. Ill re install the asus utilities and upgrade what i can and uninstall my mouse driver and daemon tools

if play games or browse the internet, my pc doesnt usuallly crash. its when i finish the Daemon tool Shell Extensions Helper process or my mouse's 2 processes. I am almost sure it is that... ill test each one of this processes individually and will uninstall the problematic one to see if it still continues.

thanks for all your pacience!

Edit: I discovered what the process is. it's the hid.exe which is the main asus mouse process (as you said). If i dont finish it, my pc stands ok. il try removing it and see how it goes. I cant upgrade it because there is only a v.1.00... I'll report it to ASUS.

 

[writhziden]

Great news! Nice work tracking it down!!

Let us know what ASUS has to say. Also, please post back once you find a viable solution and you may mark the thread solved at that time if you desire.

 

[Layback Bear]

Good job joaodiogo321, you two work good together.

 

[joaodiogo321]

Great news! Nice work tracking it down!!

Let us know what ASUS has to say. Also, please post back once you find a viable solution and you may mark the thread solved at that time if you desire.

After a few emails changed between me and asus support, they finally answered me with a clear answer: they said to contact the seller and use the warranty...

However, I dont really want to stay without my mouse, asus pc and pc bag for a month (as i bought it as a pack). There is only one thing I and everyone with the same problem must remenber: once opened, never end Asus Gx800 mouse software (hid.exe)...

Thanks for all the help. You're awesome!

 

[writhziden]

You're welcome.

I'm glad we were able to at least help you go in the right direction. You did most of the hard work, so well done!