BSOD After Shutdown/Restart, error 0x0000009F

[Garadan77]

I have just recently built this PC (first build) around the beginning of December 2015 and I have been trying and trying to solve my BSOD issue and I just don't know enough to do it on my own so I am asking for some help.

Anytime I restart/shutdown my PC about 95% of the time it will get hung up at the "Shutting Down.." screen and it sits there for about 10-15min then the BSOD pops up, does its thing and restarts my PC back to desktop.

I have followed the upload instructions and uploaded the .zip file that was created from the instruction page download. If needed I can upload the much larger (~600mb) MEMORY.dmp that was created as well from the BSOD.

 

[YoYo155]

Welcome to SF Garadan77 .

The blocked irp appears to be caused due to TeeDriverx64.sys
which is the Intel Management Engine Interface driver.

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d488060, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: [COLOR=SeaGreen]fffffa8013fe3e10[/COLOR], The blocked IRP


[COLOR=DeepSkyBlue]!irp[/COLOR] [COLOR=SeaGreen]fffffa80110f7760[/COLOR]
Irp is active with 4 stacks 3 is current (= 0xfffffa80110f78c0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa800ea64220 00000000 00000000-00000000    [COLOR=Red]pending[/COLOR]
[COLOR=Blue]          Unable to load image \SystemRoot\system32\DRIVERS\[COLOR=Red]TeeDriverx64.sys[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys[/COLOR]
 \Driver\MEIx64
            Args: 00016600 00000001 00000004 00000005
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa80119bd540    

            Args: 00000000 00000000 00000000 00000000
[COLOR=Red]
[COLOR=Black]
[COLOR=Red][COLOR=Black][COLOR=MediumTurquoise]lmvm[/COLOR] [COLOR=RoyalBlue]TeeDriverx64[/COLOR]


    Loaded symbol image file: [COLOR=RoyalBlue]TeeDriverx64.sys[/COLOR]
    Image path: \SystemRoot\system32\DRIVERS\[COLOR=RoyalBlue]TeeDriverx64.sys[/COLOR]
    Image name: [COLOR=RoyalBlue]TeeDriverx64.sys[/COLOR]

    Timestamp:        [COLOR=Red]Fri Jun 12 04:52:12 2015 [/COLOR][/COLOR][/COLOR]
[/COLOR][/COLOR]

• Driver Reference Table - TeeDriverx64.sys

Please update the driver using this online utility.

• Intel® Driver Update Utility

Please report back!

 

[Garadan77]

I downloaded the program, Scan, it searched for a minute or 2, and eventually ended with "No Drivers Found" or maybe it was "No Drivers Needed"

 

[YoYo155]

Hmm, it does that sometimes, not often but enough to feel it.

Download the latest version offered by your motherboard manufacturer:

• Mirror 1
• Mirror 2 - (Expand The Chipset Category)

 

[Garadan77]

Shall I do Mirror 1 or 2? I apologize, like I said previously this is all VERY new to me.

Edit: Oh I actually do have this downloaded BUT in the folder there is multiple others
Hotfix_X64
Hotfix_X86
Install

Those are all folders then under them (not in them) are AsusSetup.exe

Should I go into any of those? or just do the AsusSetup.exe?

 

[YoYo155]

Don't apologise for asking that's what this community is for!
The mirrors are of the same file eventually (in case one of them doesn't work for some reason).

Although I'm not a huge fan of Asus software, let's go ahead with their installation process.

1. Run Asus Setup.exe the one located in the folders root directory

• (meaning not inside the install or either of the hotfix folders).

2. once the installation is completed restart your PC.


3. Open the same folder once more but now run the Asus Setup.exe INSIDE of the Hotfix_X64
folder. Once that's done let us know.

 

[Garadan77]

Will do! Give me just one moment to do so and I will be right back!

Update: Ran the ASUSSetup.exe and I got this window (attached below), which doesn't mention updating or installing anything?

 

[YoYo155]

Open you Device Manager:

• rbstart key)+R = Run dialogue box
• Type: devmgmt.msc
• Hit the Enter key.
• Navigate to System Devices and expand the list (little arrow to it's left).
• Fine Intel(R) Management Engine Interface and double click it.
• Click the Driver tab and tell me your Driver Version number.

View attachment 379208

 

[Garadan77]

Driver Date: 6/12/2015
Driver Version: 11.0.0.1146

 

[YoYo155]

You're quick.
You seem to be updated, try the hotfix then (then restart).

 

[Garadan77]

Yessir, lol when I look for help I typically stick to that forum refreshing for most of the day trying to stay on top of it. Give me one moment I will do the fix!


Hotfix gives me the same window

 

[YoYo155]

OK re open the Device Manager (same as before).
Uninstall the driver ticking the Delete Driver Software check-box.
The rescan for new hardware (see attached images).

 

[Garadan77]

Okay done, it found it again and installed the following

Driver Date: 5/8/2015
Driver Version: 11.0.0.1136

 

[YoYo155]

Let's try this one for a while.
Give it a few days and report back (or at least until the first BSOD).

 

[Garadan77]

10-4 I will give it a try, it's a gaming PC so honestly I don't usually turn it off or restart until I am getting off for the night. However my BIOS did just release an update 2 weeks ago I forgot to do. I can try to install that? It requires a restart so if it doesn't work and BSODs me shall I upload another dump?

 

[YoYo155]

The 0x9F bugcheck is all about power transitions (to simplify things a bit),
so do put your PC through those more than usual in order to test it's stability.

 

[YoYo155]

Hold off with that BIOS update for now.

 

[Garadan77]

Crap....I updated it before I saw the reply....

I can go back if you would like for me to, however....as far as the update did go, it did restart quickly and properly.

 

[YoYo155]

No, no need for hat now, see how it goes for a bout a week or so
and be sure to let us know either way.

 

[Garadan77]

Will do, thank you very much for your time and help! I will be back within 1-2 weeks with information!