BSOD and Random Reboots

[jjed2010]

This computer is really making me mad. I keep getting the BSOD. It says Memory Management STOP: 0x0000001A ( 0x00000783, 0x8A73FA78, 0xA89C0000, 0xA250030). Also, not sure if it related but my computer does random no clean restarts at times. Sometimes it will be on for 10 minutes then at other times 2 minutes. Completly random.

Booted up in safe mode and safe mode with network and computer seems to act fine. Not sure if I am having a hardware issue or software issue.

Thinking about removing Window 7 and going to Windows Vista.

I purchased this PC on ebay so not sure if problem is from the Window 7 as I do not know how it was acting before the install.

I really need opinions on the matter. Getting so frustated about it.

Thanks

 

[Venths]

Hi,

Welcome to 7 forums.

Need not panic. We are here to help you

* It seems, you are able to run the PC in safe mode. Hence, a recent installation may have caused this issue. You can try uninstalling the recently installed programs. If that doesn't work, you can perform a System Restore:

http://www.sevenforums.com/tutorials/700-system-restore.html

* In addition, you can Run DISK CHECK in the safe mode:

http://www.sevenforums.com/tutorials/433-disk-check.html

 

[jjed2010]

I havent installed anything since I powered the PC up. So cause I can boot up and the system runs fine in safe mode it means I have a software issue?

 

[zigzag3143]

This computer is really making me mad. I keep getting the BSOD. It says Memory Management STOP: 0x0000001A ( 0x00000783, 0x8A73FA78, 0xA89C0000, 0xA250030). Also, not sure if it related but my computer does random no clean restarts at times. Sometimes it will be on for 10 minutes then at other times 2 minutes. Completly random.

Booted up in safe mode and safe mode with network and computer seems to act fine. Not sure if I am having a hardware issue or software issue.

Thinking about removing Window 7 and going to Windows Vista.

I purchased this PC on ebay so not sure if problem is from the Window 7 as I do not know how it was acting before the install.

I really need opinions on the matter. Getting so frustated about it.

Thanks

hi and welcome

We need the dmp file itself. use these to find and upload it http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks

KJ

 

[Venths]

OK, you can go ahead with ZIGZAG's instructions

 

[jjed2010]

I looked in the windows folder and did not see a minidump folder.

 

[zigzag3143]

I looked in the windows folder and did not see a minidump folder.

might also be in c:\windows and be called memory.dmp. just search for *.dmp



KJ

 

[jjed2010]

I am not able to find the dump file. Did a search for .dmp and search came up with nothing.

 

[jjed2010]

This has crashed a few more times since i last posted. I looked and there is no .dmp file being written. Is there I setting I need to change for it to write a dmp file. Please help.

 

[zigzag3143]

I am not able to find the dump file. Did a search for .dmp and search came up with nothing.

If you index the entire drive and it is not found it may not be present. DMPs are created unless there is not BSOD, or the memory stack had no info

Ken J+

 

[usasma]

The directory is usually marked as a system or hidden directory.
Go to Start and type in "explorer" (without the quotes) and press Enter
Press the Alt key, then select the Tools menu item, then the Folder Options item, then the View tab

In the scroll down box, uncheck the following:
- Show hidden files, folders, or drives
- Hide extensions for known file types
- Hide protected operating system files (Recommended)
Click Apply, then click OK

If it's still not there, then you don't have one. There's many different reasons for this - so let's have a look at this to see if we can figure it out:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

 

[jjed2010]

Here in my msinfo32 info.

 

[usasma]

Please run SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt

Pagefile is 1.94 gB - it has to be a bit larger than the installed memory.
Please follow these instructions to set your pagefile to Windows Managed size:
- Go to Start and type "sysdm.cpl" (without the quotes) and press Enter
- Click on the Advanced tab, then on the Performance Settings button
- Click on the Advanced tab, then on the Virtual Memory Change button
- Put a check mark in the "Automatically manage paging file size for all drives"
- Click on OK and reboot the system.

No BSOD's recorded in the Windows Error reporting either.

Use this to ensure that your system is set to stop when a BSOD occurs. Then copy down the info before rebooting the system:

Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

 

[jjed2010]

The "Automatically manage paging file size for all drives" was already checked marked.
I did all the other items that you mentioned. Ran sfc.exe / scannow and came up Windows Resourse Protection did not find any integrity violations.

 

[computersplus]

Msconfig

you need to enter msconfig startup tab and uncheck all applications that load at startup as well uncheck all non windows services from the services tab and try to start that way and see if it does ok then you cam go about reintroducing programs and service back one at a time till you find out if one of those maybe the issue.

 

[agnis8]

hi!
I can't even start in safe mode - i get same BSODs as posted here. It was mentioned a solution with reducing RAM. How to do that? I have 4 GB RAM and want to check if 2 GB will work fine.

 

[computersplus]

Ram

hi!
I can't even start in safe mode - i get same BSODs as posted here. It was mentioned a solution with reducing RAM. How to do that? I have 4 GB RAM and want to check if 2 GB will work fine.

you have to open up the computer and physically remove your ram check one stick at a time startup the machine if all is good after a period of no BSOD shutdown and add another stick of ram and try again repeat this process till you find the bad one but be prepared it could very easy be something else if you give us a little more info on you system and the issues you have we will try to help also check your event viewer logs for errors flagged in red and post those complete with event ID numbers

 

[agnis8]

I have Win7 Ultimate 32-bit on Acer Aspire 6920G, Intel Core 2 Duo 2GHz processor, 4 GB DDR2.
Problems started maybe a month ago on Win Vista 32bit. Computer randomly showed up BSODs, some time later it just began shut down when large amounts of resourses needed. I deleted it and installed win7. It kept to shut down for a day. Then I plugged out power unit and it just lay down for a while. After plugging in on a next day notebook worked just fine for next 10 or so days. After that BSODs showed up again: first while running games, then more often, then after seconds of running Windows. Now with plugged out power it shows BSOds immediately, with plugged in for a half of a hour I don't see any bluescreens, but explorer.exe lags and restarts sometimes. It seems that computer is sensitive to operating mode of battery.
I couldn't get event logs cause explorer lags.