BSoD attempting shutdown

[arugg5]

Recently whenever I try to shut down my computer I get the blue screen of death, so I can only shut down my computer manually (by pushing the button)

This is my most recent message that I have got when restarting my computer:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8003CFA040
BCP4: FFFFF80000B9C510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011110-30014-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-138762-0.sysdata.xml


I have also attached a zip of my minidump folder

 

[Pauly]

Welcome to SF

Dump reports a driver error and points at thpdrv.sys
Assuming this is a toshiba laptop i believe that file relates to HDD protection program

Hope this helps

 

[arugg5]

Thanks, you are right about it being a Toshiba laptop.

I couldn't find thpdrv.sys on my computer

I tried to update the driver my HDD protection protection, but it says I have the right one.

My problem is still occurring, are there any suggestions about how to fix this?

 

[usasma]

Uninstall the current HDD protection system, then download and install the one from the Toshiba website.
See if that fixes the corruption that Pauly identified.

 

[arugg5]

Thank you very much.

My problem is resolved.