BSOD - Blue Screen Viewer Highlighting "ntoskrnl.exe"

[NylonBell]

So on Sunday, the 10th I had two BSOD and since then I've been having them usually twice a day. My computer has had them before, throughout June and July I had a few, but with this being a new PC I thought it was just programmes I had installed. But recently I've had them every day and I downloaded a BlueScreenView programme which imminently highlighted 'ntoskrnl.exe' as being the problem.

I used the DM Log Collector for people to have a look at. I also took screenshots of the Viewer.

 

[NylonBell]

My computer has crashed 4 times this morning, I couldn't even log in. I managed to boot in safe mode and it didn't crash then, but when I booted in safe mode with networking it crashed at the log in screen. I suspect it it my wireless hardware, but I'm not 100% sure, can someone have a look at my logs? Thanks.

 

[Arc]

Hi NylonBell.

Make it sure that your SSD is running with the up-to-date firmware.
How to Upgrade Samsung SSD Firmware | StorageReview.com - Storage Reviews

Let us know.
___________________________________

BugCheck F4, {3, fffffa8007fddb30, fffffa8007fdde10, fffff80002dde270}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

 

[NylonBell]

Hi, my Samsung Magician says it is up-to-date. It hasn't crashed on this start up so far, which is a bit strange.

 

[NylonBell]

Edit: Sorry for the double post, I had a blue screen right after saying I hadn't had one and then my Chrome was messed up and I wasn't sure if I had posted or not.

 

[Arc]

Get CrystalDiskInfo - Software - Crystal Dew World

Install it and run it. Post screenshots of the program window for all your SSDs and HDDs.

 

[NylonBell]

Hopefully I've done this correctly.

 

[Arc]

Yes, you have done it correctly. And the health status of the discs are OK.

Next, you open the computer, check that the cables and powers are properly connected to the discs. Also apply the cables in different SATA ports on the motherboard.

Still if the stop 0xF4 BSOD continues, let us see the data again.

 

[NylonBell]

Okay so I opened my computer and checked and the cables, and everything was fine. I suspected my Wifi adapter was causing the problem so I removed it and started using a wireless USB dongle instead. Since then, on Friday afternoon I have had no BSOD, I had none yesterday, the 16th - which is the first time I've gone a day without having one in a few weeks. However, I just had another BSOD and I'm getting worried my computer might be completely messed up. Windows Updates won't install no matter how many times I try to do them. I get two error codes, Code 800B0100 and Code 80070570. Java also keeps asking to update even though I have updated it numerous times.

I had a blue screen after putting some files into my second hard drive, I then tried to launch Battle.Net which hasn't been working today at all, when I suddenly got a blue screen. I checked my BlueScreenViewer thinking maybe this was something different, but no the same error is sitting there staring at me.

ntoskrnl.exe ntoskrnl.exe+44e14f fffff800`02a1c000 fffff800`03001000 0x005e5000 0x531590fb 04/03/2014 09:38:19 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18409 (win7sp1_gdr.140303-2144) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

Edit: Crashed again! This time I was launching the DiskInfo programme from the second hard drive when my computer froze up and the windows from the hard drive vanished. Then the explorer bar vanished and I was left with just my chrome open on this page and then I had a BSOD again. And yep, same error according to my Viewer, getting to know these codes off by heart!

 

[Arc]

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[NylonBell]

Okay. I was told to uninstall my hard drive but it won't uninstall, I think this computer is cursed.

 

[Arc]

Crashed again! This time I was launching the DiskInfo programme from the second hard drive when my computer froze up and the windows from the hard drive vanished.

Okay. I was told to uninstall my hard drive but it won't uninstall, I think this computer is cursed.

Your observation matches with my intuition that the issue is caused by the storage failure. But not finding anything to blame it directly, other that your observed events.

1. If you apply the SATA cables on different ports of the motherboard, does the issue continues as the same? Let us know.

Also, your another observation is right, too. The WiFi adapter is also failing.

Event[44193]:
Log Name: System
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 2014-08-17T16:58:44.393
Event ID: 10000
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Innes-PC-05-14
Description:
WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

It is the Realtek RTL8192DU Wireless LAN 802.11n USB 2.0 Network Adapter. Search for any possible update from Realtek

But, as storage and network are simultaneously failing, it indicates to something bad.

2. Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

3. Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know these three results.

 

[NylonBell]

Okay thanks for the response. I have ran both Anti-Rootkit utility TDSSKiller and Windows Defender Offline, both found no problems, I also ran my Malwarebytes Anti-Malware and it found no problems, so I don't think I have a virus but I'm glad I've done some different scans to be sure.

I will do the Memtest tonight and post back the results tomorrow morning. I'll also change the SATA cables and see if the BSOD continue. Just finding it a bit bizarre I had none yesterday and then today I had 5!

 

[Arc]

Dont forget to search for updates to the network adapter, too.

 

[NylonBell]

Okay so I have done everything and I haven't had a BSOD in two days! I'm not quite sure what the problem was as all the scans came back clean and my network adapter was up-to-date. The MemTest was done over night and had had no 'fails' when I woke up.

 

[Arc]

Wait and observe the situation for a few more days. Let us know how it is running.