Bsod driver_power_state_failure

[Muzgar15]

Ever since I downgraded Windows 10 to Windows 7 (clean install) I have been having issues with the power management system. My laptop did not work unless it was plugged in. If it ran on battery only it worked for a while and then freezed and I had to to a force shutdown. If I booted it up without plugging it in first I would get a black screen right after the "Welcome" screen. I was hoping that I would run into a BSOD soon (you don't hear that every day) so that the problem could become a little more obvious. I'm not good at reading dump files, so I need somebody to help me with that. I have attached the DM log collector log. Should I enable driver verifier and try to stress test the drivers?

 

[axe0]

Please run the DM Log Collector again, there several files missing.
Before uploading, check if the content is at least

• 18 .txt,
• 1 .nfo,
• 1 or more dump files

If this is NOT the case, try booting in safe mode and run the tool again.

 

[Muzgar15]

Here you go, it should be complete now.

 

[axe0]

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8006a34040, fffff8000380d740}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Implicit thread is now fffffa80`06a34040
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::AcquireCoreSync+187 )

Followup: MachineOwner
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f465000 fffff880`100ba000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Tue Apr 29 18:08:54 2014[/COLOR] (535FCE96)
    CheckSum:         00C1ECFB
    ImageSize:        00C55000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff880`035f4798  fffff880`052f3650Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2c8650

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0502b000 fffff880`053ea000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR="red"]Fri Sep 12 00:53:52 2014[/COLOR] (54122800)
    CheckSum:         003A83EF
    ImageSize:        003BF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff880`035f3ce8  fffff880`04d0bef9[COLOR="red"]*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys[/COLOR]
 aswSnx+0x62ef9
fffff880`035f3718  fffff880`04c3b914Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
[COLOR="red"]*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys[/COLOR]
 aswSP+0x3b914

Please uninstall everything of Nvidia and Intel graphics using Display Driver Uninstaller and install new drivers from Nvidia and Intel. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver with Nvidia.

Please try to re-install Avast
First uninstall properly
https://www.avast.com/uninstall-utility
Then download Avast again and install the newest version
https://www.avast.com/index

 

[Muzgar15]

Did what you told me to do and no freezing or crashing so far (30 minutes). Usually the problems started a minute or two after unplugging the laptop so it's probably fixed. But nevertheless I find it strange that the manufacturer provided drivers were causing the crashes.

 

[axe0]

These drivers were just old, that could cause crashes with the changes that are regularly made in Windows.

 

[Muzgar15]

I tested my laptop during the weekend and it seemed to work just fine while not plugged in, until yesterday... The issue is once again preventing me to boot up or use the computer while runnning on battery power. I have checked the graphics driver versions just in case if an automatic updated was excecuted, but the driver version was the same as when I fixed the problem. Do you have any idea on how to fix this issue? I want to trigger another BSOD, but I wasn't able to do so, because the computer just frezees when I unplug it. Should I start verifier.exe? Should I test it when plugged in or running off battery power?

 

[axe0]

What is your PSU and cooling system?
What are the 3.3v, 5v and 12v values in the BIOS?

 

[Muzgar15]

My computer is a laptop and laptops don't have PSUs (right?). There are no voltage values in BIOS, just the basic processor specs and basic settings.

 

[axe0]

Then please update your 'My System Specs'.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

 

[Muzgar15]

Done.

 

[axe0]

Diagnostics Test

 Clean boot

Please try the following:

• Open taskmanager
  • Go to the tab startup
  • disable everything
• Search msconfig and open it
  • Go to the tab services
  • Check 'hide microsoft services'
  • Uncheck all other services
  • Click apply and click ok
• Reboot if asked

See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist

 

[Muzgar15]

The issue persists when disabling all startup programs and services, but not when booting in safe mode.

 

[axe0]

Are you able to open taskmanager and find out what activity is going on before it happens?

 

[Muzgar15]

I have tried running task manager and cpu-z when unplugging, but everything freezes 2-3 seconds after unplugging. The mouse works for about 5 seconds (I can move it around the screen, but nothing is responding to clicking) and then everything is completly frozen.

 

[axe0]

Driver updates from manufacturer are all installed?

 

[Muzgar15]

I just removed and reinstalled the intel graphics driver and replaced the previous one from intels site with the one provided by dell and it seems to be working. I think the problem might not be in the driver itself but an automatic update or a config that happens after the first restart after the reinstall. I will report if something starts happening again.

 

[axe0]

Due to your system specs not correct I gave you wrong instructions.
I should have first verified your model, but I was and still am quite busy

With laptops, you should only install drivers from your manufacturer(Dell).

 

[Muzgar15]

No problem My hunch was correct. After a restart the freezing started happening again.

 

[axe0]

How have you removed the drivers?