BSOD error 0x0000009f

krolike

New member
Local time
9:37 PM
Messages
6
Hello,

I keep getting BSOD at random times, even after i just lunched the computer.
I have all my windows updates, i have all my driver updates (using Driver Booster).
For example today i already got BSOD 4 times in 2 hours for no apparent reason.
This BSOD has been following me for some time.
I tried re-installing windows with all the drivers, i tried re formatting everything
and starting from scratch, but i just can't get rid of it.
My laptop is going for a cleaning everything 5-6 months, to remove dust and residues
that may be stuck in the fans... And to undergo a hardware check.
And everything seems to be fine, until BSOD strikes again, forcing the machine to reboot
and then i notice a very high CPU utilization. Impossible to do normal web browsing (youtube loads forever),
online games are impossible to play even at minimum settings everything lags horribly...

I tried everything i can think of to fix this, please help me.
(Attachment collected logs)
Thank you in advance
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m17x r3
OS
Windows 7 Home Premium x64
Antivirus
Bitdefender
Browser
Google Chrome
Welcome to the forum krolike,

You have way too many items on start-up.

Perform a Clean boot:
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Please uninstall Daemon Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7.
Code:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Bitdefender may be a contributer to BSOD's. I'd remove it as a test and replace with Security Essentials.
Code:
Start Menu\Programs\Bitdefender	Public:Start Menu\Programs\Bitdefender	Public
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

picture.php

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the :orb:
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it:
Upload a screenshot of your hard disk using Crystal Disk Info:
Post back with results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thank you very much for your reply.
As instructed i performed a clean boot - so far no BSOD
I removed Bitdefender and installed Security Essentials.
Here are the screenshots you asked for,
There seems to be a problem with the freefall Protection.

Waiting for your advise, thank you.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m17x r3
OS
Windows 7 Home Premium x64
Antivirus
Bitdefender
Browser
Google Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I've been BSOD free since i do clean boots but i noticed
that my net speed and cpu seems to be dropping drastically .
Even SeaTools took about 30 min to download (Normally wound't take more then 30 sec).

Here are the screenshots of Long and Short Generic Test (Both passed successfully)
(Did :3.(a) For Non Seatools Brand HDDs, you can perform Short Drive Self Test, Short Generic Test and Long Generic Test. ).
But did not find Short Drive Self Test.
And unable to Fix all as non SeaTools Brand HDD.

Do i continue with the clean boots ?

Thank you very much for your assistance,
looking forward to your next troubleshooting step.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m17x r3
OS
Windows 7 Home Premium x64
Antivirus
Bitdefender
Browser
Google Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Ok, here is some new information i found about issues in my system.
Not sure that it might be relevant, but here goes.

I did a Windows memory diagnostic and it came out good.
While i was looking for it in ncpa.cpl

I saw a couple of errors:

"WLAN Extensibility Module has stopped unexpectedly."

"The Intel® PROSet/Wireless WiMAX Red Bend Device Management Service service hung on starting. "

I dont have wimax in my country so i dont really even need it at this point.

This led me to check more startup programs using "Autoruns"
And here is some pictures of my findings.
Hope this may shed some light on my issues.
Thank you for your assistance.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m17x r3
OS
Windows 7 Home Premium x64
Antivirus
Bitdefender
Browser
Google Chrome
Well my laptop BSOD again ! (Shocker right !)
Same error DRIVER_Power_State_failure

Here is an attached screenshot from the app "BlueScreenview"

Here is some information on the components responsible for the crash but without a kernel debugger
i am unable read them, can anyone help me ?

0x0000009f (0x0000000000000003, 0xfffffa800a2e3a10, 0xfffff80000b9c3d8, 0xfffffa800c601e10).

Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 800a2e3a10, Physical Device Object of the stack
Arg3: 80000b9c3d8, Functional Device Object of the stack
Arg4: 800c601e10, The blocked IRP

Thank you
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m17x r3
OS
Windows 7 Home Premium x64
Antivirus
Bitdefender
Browser
Google Chrome
Please upload the dump files.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Here is the dump sorry.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m17x r3
OS
Windows 7 Home Premium x64
Antivirus
Bitdefender
Browser
Google Chrome
Install Beta or roll back to a previous stable version of your NVIDIA drivers.

Code:
start             end                 module name
fffff880`0f604000 fffff880`10268000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 20 05:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Back
Top