BSOD Event 41, Kernel Power

[Husaberger]

Have had same BSOD for the past year. Averages once a day. Sometimes many times a day. Have started down the self-troubleshooting road many times but have not gotten anywhere. Now I'm here for some professional help. Attached is SF Diagnostic Tools zip file. Thank you in advance for your help!

 

[Husaberger]

Here are results of MGADiag.exe

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XV43Q-CJMQ3-GQBMY
Windows Product Key Hash: 25aDHjMrwDlD/wIlcGqmFvDOxAg=
Windows Product ID: 00371-835-0368614-85768
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {CA94A1AA-B4F0-4514-9472-E3E6FA77D7C5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CA94A1AA-B4F0-4514-9472-E3E6FA77D7C5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GQBMY</PKey><PID>00371-835-0368614-85768</PID><PIDType>5</PIDType><SID>S-1-5-21-2565214459-2947748818-1001388062</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3602</Version><SMBIOSVersion major="2" minor="6"/><Date>20121101000000.000000+000</Date></BIOS><HWID>722B3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-835-036861-00-1033-7600.0000-2172012
Installation ID: 017072519932913664634644867214638732504046439523941901
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GQBMY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/24/2013 8:56:34 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:31:2013 23:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAIAAgABAAAAAgABAAEAHKIOYQNwfOkaXZwPznBIgayLDqfMRT3v7BIucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I

 

[Husaberger]

Still need help

Not sure if I did anything wrong but I have gotten no replies. Can someone please give me a hand with my BSOD?

 

[YoYo155]

Hi, sorry that no one replied to your thread until now.

Your bugchecks are are all 0xFE which points to you intel USB controller.

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 000000000000000[COLOR=Blue][U][B]5[/B][/U][/COLOR], [U][B]USBBUGCODE_INVALID_PHYSICAL_ADDRESS
The host controller is [/B][/U][U][B]using a physical memory address that was not allocated by
[/B][/U][U][B]the USBport driver.[/B][/U]
Arg2: fffffa800d8fa1a0, Device extension pointer of the host controller
Arg3: 00000000[COLOR=DarkOrange][U][B]8086[/B][/U][/COLOR][COLOR=MediumTurquoise][U][B]1c26[/B][/U][/COLOR], [COLOR=DarkOrange][U][B]PCI Vendor[/B][/U][/COLOR],[COLOR=MediumTurquoise][U][B]Product id[/B][/U][/COLOR] for the controller
Arg4: fffffa800deaf258, Pointer to Endpoint data structure

• PCI Vendor and Device Lists

First start off by updating your USB intel drivers using this online utility;

• Intel® Driver Update Utility

If you're not using the Bluetooth module I recommend removing it completely as it causes
issues more often than not as well as Athdfu.sys appears in the unloaded modules list
which is an indicator of activity during the time of the crash.

• Driver Reference Table - AthDfu.sys

Your CPU is overclocked;

!sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [COLOR=Red][U][B]3411[/B][/U][/COLOR]

Please revert any overclocked components to stock speeds.

• CLR CMOS

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Post back with the results!

 

[Husaberger]

Results (so far)

Thank you so much yoyo!
Have done what you recommended and no further BSOD over the past 4 or so hours.
One point of clarification... You recommended removing the bluetooth module. I simply disabled it in device manager because uninstalling driver simply results in reinstall on restart. Is that acceptable or is there something else I should be doing?

 

[YoYo155]

Thank you so much yoyo!
Have done what you recommended and no further BSOD over the past 4 or so hours.
One point of clarification... You recommended removing the bluetooth module. I simply disabled it in device manager because uninstalling driver simply results in reinstall on restart. Is that acceptable or is there something else I should be doing?

Thanks for the update .
I guess it should be OK for now,
keep the thread open for a couple of days to see how things fair .

 

[Husaberger]

Bad news yoyo

Crashed again.
Attached is new SF dump file

 

[YoYo155]

Hi , the bugcheck is the same.
Did the online utility find anything to update, because I can't see a difference.
Also your CPU is still overclocked, did you follow the steps detailed in the link above to reset it back to stock?

What kind of hardware do you have connected via USB?

 

[Husaberger]

Hi yoyo
I did everything you suggested
1. Ran the Intel® Driver Update Utility and updated the network card driver
2. Uninstalled the BT driver and when it reinstalled I disabled it (that was the question I posed previously... is that what you wanted me to do?)
3. And reset my bios to default which brought my CPU speed down to 3400. Not sure why it is running faster again
The only thing I have connected via USB is the data cable to my UPS Backup

 

[YoYo155]

I'll ask for further help on this topic .

 

[Husaberger]

Ok. I appreciate it

 

[Anak]

If you just have the cable connected to your machine remove it, there could be a problem with the cable or the USB socket its connected to.

If you have the USB device connected, try running without it, remember to "safely remove".

Short answer, there may be a problem with the socket, try a different connection, anywhere that will allow your USB drive to work, but not the one next to the one you took it out of.

 

[Husaberger]

Unplugging USB cable

Thank you anak
Will unplug all USB cables except for keyboard and mouse and report back

 

[Anak]

Your welcome, don't be alarmed if some of the front USB sockets won't work. Their not designed to run large devices.

Been a long day, I'll check back tomorrow.

 

[Arc]

You try updating Renesas Electronics USB 3.0 Host Controller Driver (c:\windows\system32\drivers\nusb3xhc.sys). The installed driver is very old there.

fffff880`049c7000 fffff880`049f8000   nusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
[COLOR=Red]    Image name: nusb3xhc.sys
    Timestamp:        Fri Dec 10 10:20:35 2010[/COLOR] (4D01B19B)
    CheckSum:         00038099
    ImageSize:        00031000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The website of ASUS P8P67 PRO does not contain a feasible update there. Try in Station-Drivers - Renesas/Nec.

And, what have you done with the Atheros BootROM that YoYo155 suggested earlier?

 

[Husaberger]

Thank you for responding Arc
Would you please be specific re which Renasas driver to download? There are many options on the page you linked to
As I mentioned previously, I uninstalled the Bluetooth driver but it just reinstalled on restart so I disabled it. Is that what you suggest?

 

[Husaberger]

Hi Arc
Took a chance and installed Version 3.0.23.0 which appeared to be the latest
No problem running the update but on device manager still shows version 2.0.32.0 from 2010
Did I pick the wrong one?

 

[Husaberger]

UPDATE
Downloaded Version 2.1.39.0 and now device manager shows updated driver
Hopefully this does the trick
Will keep you posted

 

[Arc]

UPDATE
Downloaded Version 2.1.39.0 and now device manager shows updated driver
Hopefully this does the trick
Will keep you posted

Well, good to know And wish that the disabled bluetooth will keep the Boot Rom away. If you upload your MSINFO32.nfo file., we can check for it.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

And let us know how it is running

 

[Husaberger]

Stable for the last 6 hours or so...
Attached is system info file
Thank you so much for your help!