BSOD for twcinnh

twcinnh

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Here is my the file generated by the download.

I've been getting BSOD for a while; performed a repair install of Windows a few days ago but that did nothing; now I've come across this Forum and am looking forward to some guidance.

Hope I've provided all the requested information.

Regards,

Tom C
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
You have attached no file.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Oops

Here's the zip file (I hope).

PS Perhaps I should mention the C drive is an SSD
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
Hello twcinnh sorry that no one responded until now.

The dump file tells us that mwac.sys was partly responsible for the BSOD. mwac.sys is the driver for the process Malwarebytes Web Access Control, if you use Malwarebytes then I would recommend that you uninstall it and use MSE in its stead.

The dump file also complained about netio.sys which is the driver for your network card so I would also recommend that you run the Intel Driver update tool:
Intel® Driver Update Utility

Cheers, Boris :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium
CPU
i5-3570k
Motherboard
ASUS Sabertooth z77
Memory
16 GB DDR3 G Skill Sniper
Graphics Card(s)
GIGABYTE GeForce GTX 970 GV-N970WF3OC-4GD
Monitor(s) Displays
ASUS ROG PG278Q
Screen Resolution
2560x1440@60Hz/120Hz/144Hz
Hard Drives
56GB KINGSTON SVP200S37A60G
512GB Crucial MX100
1863GB Seagate ST2000DM001-1CH164
2795GB Seagate ST3000DM001-9YN166
PSU
Corsair GS800
Case
Storm Trooper Stryker White
Keyboard
Logitech G910 Orion Spark
Mouse
Logitech G502
Antivirus
MSE
Browser
Firefox/Chrome
Other Info
Logitech G633
Logitech Mouse Matt
Hello twcinnh sorry that no one responded until now.

The dump file tells us that mwac.sys was partly responsible for the BSOD. mwac.sys is the driver for the process Malwarebytes Web Access Control, if you use Malwarebytes then I would recommend that you uninstall it and use MSE in its stead.

The dump file also complained about netio.sys which is the driver for your network card so I would also recommend that you run the Intel Driver update tool:
Intel® Driver Update Utility

Cheers, Boris :)

Instead of uninstalling Malwarebytes, pause the Web Protection feature, as it's known to conflict with other drivers, if you don't want to uninstall Malwarebytes.

Run Driver Verifier for 24 hours. http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Hello twcinnh sorry that no one responded until now.

The dump file tells us that mwac.sys was partly responsible for the BSOD. mwac.sys is the driver for the process Malwarebytes Web Access Control, if you use Malwarebytes then I would recommend that you uninstall it and use MSE in its stead.

The dump file also complained about netio.sys which is the driver for your network card so I would also recommend that you run the Intel Driver update tool:
Intel® Driver Update Utility

Cheers, Boris :)

You don't have to be sorry for a delay of a few hours response, that is usually pretty fast in most other sites I've seen ;)

MSE = AV,
MBAM = AM
The OP should at least be running MSE if no other AV is installed, MBAM is NO replacement as AV.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
I've been using Malwarebytes for years. Could it be something corrupted there and a removal and reinstall would do? Or, something they changed. I have Bitdefender as an AV.

Regards,

Tom C (I very much appreciate your time and efforts.)
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
OP, have you run Driver Verifier for 24 hours?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
It's currently running.

I'm not familiar with the driver verifier. Does it run and then generate a report? Does it need any input from me, or just let it go.

Tom C
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
Let it run for 24 hours, if you get any BSOD report immediately with the new log.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Do you have exclusions for Bitdefender in Malwarebytes and for Malwarebytes in Bitdefender?
The instructions for adding files and folders to the Bitdefender Total Security exclusions list is actually on their website at this link:
How to add exceptions in Bitdefender 2014
=For 32-bit supported OS: Windows XP, Windows Vista / 7 / 8:
You must add the following files to the Bitdefender exclusion list:
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
=For 64-bit supported OS: Windows Vista / 7 / 8
You must add the following files to the Bitdefender exclusion list:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
Once you get those files added to the exclusion list, that is all that is needed in that application. Save the information and close Bitdefender.
Next, please follow these instructions to add Bitdefender Total Security installation folder to the Malwarebytes Premium “Malware Exclusions” list:
Step 1. Open the Malwarebytes application.
Step 2. Click on “Settings”
Step 3. Click “Malware Exclusions” in the left column.
Step 4. Click on “Add Folder”
Step 4. Navigate to C:\Program Files
Step 5. Click once on the “Bitdefender Total Security” folder to highlight it.
Step 6. Click on “Select Folder” button.
Step 7. Close Malwarebytes.
Step 8. Reboot your computer. <—Very Important
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Thank you. Running quite well now.

Tom C
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
I'm not familiar with the driver verifier. Does it run and then generate a report? Does it need any input from me, or just let it go.

Tom C

You'll notice it running due to performance issues, although this isn't always present. You can also check if it is running by checking the settings: search 'verifier' and choose 'Display existing settings'.

The 'report' it generates is a dump from a BSOD that should be caused by driver verifier, 'should be' because there could be crashes that aren't caused by driver verifier while verifier is running.

What is wanted is a BSOD caused by driver verifier to identify violating drivers.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Right now verifier has:
verify these drivers: e1c62x64.sys (Intel)
ndis.sys (NDIS 6.20 driver)

I'll soon be leaving for a few hours; but I'll be back.

Tom C

Thanks for your time and expertise, it's a great help.
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
Hello twcinnh.

The e1c62x64.sys is the Intel(R) 82579V Gigabit Network Connection driver and in my first post I linked you the Intel Driver update tool, but maybe you overlooked it, so please run it so that you can find the update for your network port:
Intel® Driver Update Utility

Cheers, Boris
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium
CPU
i5-3570k
Motherboard
ASUS Sabertooth z77
Memory
16 GB DDR3 G Skill Sniper
Graphics Card(s)
GIGABYTE GeForce GTX 970 GV-N970WF3OC-4GD
Monitor(s) Displays
ASUS ROG PG278Q
Screen Resolution
2560x1440@60Hz/120Hz/144Hz
Hard Drives
56GB KINGSTON SVP200S37A60G
512GB Crucial MX100
1863GB Seagate ST2000DM001-1CH164
2795GB Seagate ST3000DM001-9YN166
PSU
Corsair GS800
Case
Storm Trooper Stryker White
Keyboard
Logitech G910 Orion Spark
Mouse
Logitech G502
Antivirus
MSE
Browser
Firefox/Chrome
Other Info
Logitech G633
Logitech Mouse Matt

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium
CPU
i5-3570k
Motherboard
ASUS Sabertooth z77
Memory
16 GB DDR3 G Skill Sniper
Graphics Card(s)
GIGABYTE GeForce GTX 970 GV-N970WF3OC-4GD
Monitor(s) Displays
ASUS ROG PG278Q
Screen Resolution
2560x1440@60Hz/120Hz/144Hz
Hard Drives
56GB KINGSTON SVP200S37A60G
512GB Crucial MX100
1863GB Seagate ST2000DM001-1CH164
2795GB Seagate ST3000DM001-9YN166
PSU
Corsair GS800
Case
Storm Trooper Stryker White
Keyboard
Logitech G910 Orion Spark
Mouse
Logitech G502
Antivirus
MSE
Browser
Firefox/Chrome
Other Info
Logitech G633
Logitech Mouse Matt
Updated version aren't always the solution, best is to first try the drivers provided by the mainboard manufacturer because they usually do work better.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
BSOD about 5 minutes ago; with log file

Just got a BSOD about 5 (maybe 10) minutes ago. Log file attached.

Tom C
 

My Computer

OS
windows 7 professional
CPU
Intel i7
Motherboard
Asus p8Z68 Gen3
Memory
16 GB
Sound Card
Asus
PSU
Corsair 850W
Case
Corsair 650D
This may be the issue many others are having too with Bitdefender and Malwarebytes, including myself.
Malwarebytes says,
MAR 31, 2016 | 12:00PM PDT
Fernando replied:
Hi Martijn,
We have discussed this issue with our developers and testers and found that this issue is caused due to a driver issue with the BitDefender program. I see that your PC also has Bit Defender installed. We have found that this issue is a result of an old driver in BitDefender conflicting with Malwarebytes. We are still looking into this.
As a workaround, I am going to suggest to you to uninstall BitDefender and Malwarebytes from your PC.
Reboot.
Reinstall Malwarebytes, and activate with your license key.
Reinstall Bit Defender,
Let me know if this helps stop the BSODs.
Fernando
I'm currently testing a temporary work-around: disabling the Malwarebytes Web Protection (also at startup)
I can't yet say if this helps, I've been having BSODs since 25th last month and tried a few things
  • Repair installation of Bitdefender
  • Clean reinstallation of Malwarebytes a few times
  • Clean reinstallation of Malwarebytes and Bitdefender
  • Adding exclusions for them both I posted earlier
The work-around I'm testing may be confirmed within a few days due to the 'randomness' of occurrence of the BSODs which happened from a 2-3 per few hours per day to 1 per few days.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
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