BSOD home built system; somewhat computer illiterate, pls help

[bharford]

Hiya,

I am getting a BSOD and windows no start. I can go to safe mode. Pls help I am not very computer savy.

I started getting BSOD today...(driver_irql_not_less_or_equal). I tried rolling back to a date it worked but no go. I tried every option on the F8 at start up screen. I added and removed all new programs. I allocated more memory in the system. I restarted ofcourse but no worky.

My system was made by a buddy who is computer savy but now out of the country (military). It is 2 yrs old, Win 7 64bit (I didnt get a disk so I dont know how/if copy is registered), 4 gb ram, twin intel core 2 duo cpu E8400 3.0 ghz.

The BSOD happen during a restart. I had previously loaded some software (peer guardian 2 and a tried to driver signature overriders) all software was removed and sucessful restarts accomplished before I got the BSOD. I had previously gotten a memory low notice but I dont understand it because I have a good amount of memory and I dont do much on the puter. Usually have Facebook, vuse and e-mail running???

Any help you can provide would be greatly appreciated.

thanks

Billy

I tried to run the second report (system resources but it would not run; error copied below).

Error:

An error occured while attempting to generate the report.

The system cannot find the path specified.

 

[zigzag3143]

Hiya,

I am getting a BSOD and windows no start. I can go to safe mode. Pls help I am not very computer savy.

I started getting BSOD today. I tried rolling back to a date it worked but no go. I tried every option on the F8 at start up screen. I added and removed all new programs. I allocated more memory in the system. I restarted ofcourse but no worky.

My system was made by a buddy who is computer savy but now out of the country (military). It is 2 yrs old, Win 7 64bit (I didnt get a disk so I dont know how/if copy is registered), 4 gb ram, twin intel core 2 duo cpu E8400 3.0 ghz.

The BSOD happen during a restart. I had previously loaded some software (peer guardian 2 and a tried to driver signature overriders) all software was removed and sucessful restarts accomplished before I got the BSOD. I had previously gotten a memory low notice but I dont understand it because I have a good amount of memory and I dont do much on the puter. Usually have Facebook, vuse and e-mail running???

Any help you can provide would be greatly appreciated.

thanks

Billy

I tried to run the second report (system resources but it would not run; error copied below).

Error:

An error occured while attempting to generate the report.

The system cannot find the path specified.

Love to help but no DMP files included in upload, try this method




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[bharford]

Cant find minidump??

Zigzag, first thanks for the help and quick response.

I enabled dumps and double checked after restart that the changes took but I can not find a file named minidump from C:/windows/...did I miss something?

I went back and tried to restart normally incase it needed a failed restart to generate the folder and report but the minidump folder is still not there?????

Also the version is Win 7 home premium

Please advise.

v/r

Billy

 

[CarlTR6]

Billy, did you enable Memory Dumps or Small Dumps? Your configuration shoould look like the one in the last screenshot of the forst post in this tutorial: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html. Follow the instructions in that first post and upload the whole package to us. We can better help you with that additional information.

 

[bharford]

I think the report took this time...attached

Hey guys,

I reran the report and I think it took this time after I changed dump settings. I still could not get a health report error msg attached below.

I am moving houses Wed so I may lose connectivity. I will be back on asap if I do.

I appreciate all the help guys

Billy

error msg for health report:

Error:

An error occured while attempting to generate the report.

The system cannot find the path specified.




SCRATCH THAT:

I dont think the file has what you need?? Not sure how to proceed guys pls tell me if I am doing something wrong. I did a print screen of the dump settings but I still can not find a file named "minidump" in C:/windows??

please advise

thx

Billy

 

[fimble]

Your settings now look right. Until you actually have a BSOD, you won't have any *.dmp files and you may well not have a minidump folder. I just created a minidump folder manually (because I wanted a different icon) in C:\Windows.

 

[bharford]

Thx Fimble will restart to gen BSOD and try to make a manual dump file

Thx Fimble will restart to gen BSOD and try to make a manual dump file.

More to come

thx

Billy

 

[DeanP]

From what I am looking at that pic - uninstall IOBIT Freeware. Windows 7 does not need a utility that can speed up the Internet and the computer. Read this article to speed up your computer: Speed up your PC. If you need a registry cleaner - CCleaner is recommended. Personally, I do not use registry cleaners (unless for a serious reason).

 

[CarlTR6]

I agree with Dean's suggestion; uninstall IOBit. Also, I suggest that you uninstall HotSpot Shield. It is known to cause problems on some Win 7 system. YOu can read this for more information: Gadgets Review: Hssdrv.sys causing blue screen error

 

[bharford]

WOW Kewl update; The computer gods have smiled on me. After getting the BSOD like 25 times (all day yesterday and most of today--Im actually stationed in Italy) my computer booted up fine like no porblems...freaky

Dean and Carl I will definatley remove and HotSpot Shield and get CCleaner.

Thanks Zigzag, Fimble, Dean and Carl; amazing how fast folks responded and the quality of the responses. I appreciate it.

v/r

Billy

 

[CarlTR6]

Billy, that is really good news! I hope that continues for you. And we are glad we could help.

You mentioned stationed in Italy. Are you in the service?

 

[bharford]

Ok, so I "uninstalled both IObit and HotSpot Shield" but they are still listed in the Programx86 files and I get an error msg when I try to delete them about the prgms being open or something. I did find and delete the HotSpot Shield helper in the network settings and I did find and delete hssdrv.sys on your system 32's driver folder as described in the article Carl linked.

Can Anyone tell me how to delete both IOBit and HotSpot Shield from the programx86 folder or how to close the programs so it will let me delete it?

thanks guys

v/r

Billy

 

[bharford]

Air Force Carl

Carl, yes Sir I just crossed 20 yrs in the Air Force and I am stationed in Italy right now.

 

[CarlTR6]

Thank you for your service!! I am retarded, er make that retired, Army. Italy is a good duty station.

Try booting in the safe mode and deleting those files. A very good program for thoroughly uninstalling programs is Revo Uninstaller (free). It does better than Windows uninstaller for some of the more tenacious software.

 

[bharford]

Hey Thanks for your service brother. I am at Camp Darby (Army post). First time stationed on a Army Post and I like our brother service; kinda wish the young troops in the AF had as much disipline as the Army soliders. I am moving houses Wed cuz of a flood in housing area and the CSM on base was here to help us out both with the flood and getting thru the red tape to move. He is great! CSM Rodrigez from Camp Darby.

I will try what you said man and thanks again brother.

v/r

Billy

 

[CarlTR6]

Thank you, Billy; it is an honor to have served. Sounds like CSM Rodrigez is doing his job properly - taking care of the troops. Good luck with the move. Moving is always a PITA. Glad you are getting along with the Army guys. We may kid each other a lot between the services; but we all respect anyone who serves in uniform, regardless of the branch. There is, indeed, a strong brotherhood among warriors. I retired as an E9 in 2000 with 33 years of service.

 

[bharford]

Wow 33 yrs and E-9 thats a hell of an accomplishment SGM! My hats off to you sir.

Unfortunatley I dont think I will go much further I am going in for my second back surgery and I may have a yr left that will put me a 21 as a MSgt. I need this last yr to give me "high 3" for my retirement but after that I need to be fair and move aside so some younger more healthier MSgt can carry the torch.

It has been a great career though.

Totally agree with ya on the brotherhood of soliders. We have so many levels of pride that we just adjust to our surroundings. Pride in the unit, grp/battlion, wing, base/post and the service, then in all services and always in the Flag and country. I have also noticed an additional pride that the civilians have when they support us and our around us in the last 11 yrs. I am glad to see it cuz we do what we do so that they can continue to be what they are and the public outpouring of respect and appreciation really makes a solider feel he made the right decision to serve. It gives him another level of pride and brings the public closer to the forces.

v/r

Billy

 

[CarlTR6]

Thank you, much. There is certainly nothing wrong MSgt. You have something going to get there for sure. Congratulations. I really enjoyed my days as E6 and E7. Those were good ranks. Perhaps E6 was the best as squad. I loved working with and directly training my squad and we had a great team. I enjoyed the E9 level because I could make things happen for soldiers. Probably the hardest job I had was that of CAO; but it was rewarding. One can only do that so long and then it is time to move on. I have been on both sides of that duty. I would much rather be a CAO than be on the receiving end!

I am a very active member of the Patriot Guard Riders. I served a year as State Captain for Florida. I get to see and be part of the very best of civilian support and pride for our service members. However, the KIA missions really get to me.

 

[bharford]

I am back, just go tinternet restored from the house move and had back surgery Wed so I am out of the hospital now....The villagers rejoiced

Sounds like like you had a great and rewarding career. Way kewl. I came back to the BSOD afain..boo. I have installed Ccleaner and that gave me a good restart, now I am downloading Revo uninstaller.

BBL

Billy